Warranty clauses that can catch you out

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How to save more than £100 on your holiday

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Claims made by supplements to prevent dementia not based on evidence

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“VW must not be let off the hook” Which? response to Volkswagen compensation

Alex Neill, Which? Director of Policy and Campaigns, said: “Volkswagen customers in the UK will rightly question why a deal is being offered to US consumers when there is nothing on the table for the 1.2 million owners affected in this country. “VW must not be let off the hook, the Government should intervene and [...]

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Pension scams cost savers millions

As research shows fraudsters targeting people under-55 and encouraging them to access their pension early is on the increase, Which? investigates some of the causes. City of London Police figures show that in the 12 months to February 2016, £13.2 million was lost to pensions liberation scams – an increase of 26% on the previous [...]

Which? statement on EU Referendum result

Peter Vicary-Smith, Which? Chief Executive, said: “As an independent organisation working on behalf of all consumers Which? did not take a position on the referendum. “Following the Leave result, as this is an unprecedented situation, we understand there will be questions from consumers over the practicalities of what happens next, and the implications for consumer [...]

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“It’s ​high ​time for energy companies to ​accept they need to change” – Which? response to the CMA’s final energy market reforms

Alex Neill, Which? Director of Policy and Campaigns, said: “Today’s report confirms what we have always known – that the energy market just simply isn’t working for consumers. With the cost to consumers of an uncompetitive market standing at £1.4 billion, it’s ​high ​time for energy companies to ​accept they need to change. “​After a [...]

“Large organisations need to take responsibility for protecting their customers online” – Which? response to Culture, Media & Sport Select Committee cyber security report

Which? Director of Policy & Campaigns Alex Neill said: “This report makes it clear that data breaches are all too common and cyber security should be an important issue for any large organisation. When a data breach happens it is imperative that companies do all they can to take responsibility for protecting their customers, swiftly [...]

How to save more than £100 on your holiday

New research from Which? has shown that holidaymakers could save up to £122 a week by opting for an overseas spending card or credit card instead of buying currency at the airport. As the summer holiday season approaches, Which? found that credit cards or debit cards, such as Halifax Clarity and Metro Bank (credit and [...]

Claims made by supplements to prevent dementia not based on evidence

New Which? analysis found claims made by some supplements, to promote brain health or prevent dementia, are not backed up by scientific evidence. We asked a panel of experts, including a dietitian, a GP and a professor of public health medicine, to investigate the science behind a selection of supplements sold on the high-street and [...]

Big Six energy prices out of touch

With the final report of the Competition and Market Authority’s (CMA) energy market investigation due this month, Which? is calling on the regulator to set out how it will judge whether the inquiry’s proposals have successfully improved the market for consumers. New Which? research today reveals that the gap between average Big Six standard tariffs [...]