Which? reveals consumer reliance on free-to-use ATMs ahead of possible reduction

Read Press Release

Grab a slice of the PPI

Read Press Release

Communities face further strain accessing cash, warns Which?

Read Press Release

Fanning the flames: Government failing to get unsafe products out of people’s homes as fire figures revealed

Faulty white goods such as washing machines, tumble dryers and fridge freezers are causing more than 60 house fires a week and the figure has stayed stubbornly high in recent years, according to an investigation by Which?. The new analysis, looking at fire data obtained through Freedom of Information requests, reveals that the number of fires has stayed […]

Press Release

Which? response to the BEIS select committee report on the energy price cap draft bill

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]

Aldi named nation’s favourite supermarket as Waitrose slumps

Budget retailer Aldi has been rated the nation’s favourite in-store supermarket in Which?’s annual best and worst supermarket satisfaction survey. Aldi’s special offers rated well, as did the quality of its fresh and own-label products and the ease of finding items on its shelves. It is the second time Aldi has come top in Which?’s […]

Which? response to Google’s policy update for ticket resellers

Alex Neill, Which? Managing Director of Home Products and Services, said: “Google’s changes to its secondary ticketing policy are a step in the right direction, but websites must make it absolutely clear to consumers whether they are a primary or secondary seller. If secondary sites don’t also provide clarity on ticket restrictions, ticket location and […]

Which? response to Ryanair’s compensation announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “Making it easier to claim compensation for delays and cancellations is the least Ryanair can do. The poor experience of its customers with the recent shambolic flight cancellations added insult to injury. “If Ryanair goes further and introduces automatic compensation it will be a […]


Which? calls for action on unarranged overdraft fees

Gareth Shaw Which? Money Expert, said: “It’s unacceptable that the Financial Conduct Authority is still dragging its feet on unarranged overdraft charges, while consumers continue to be hit by these extortionate fees. “The regulator must urgently act to restrict unarranged overdraft charges, bringing them into line with arranged overdraft fees so that we finally end […]


Which? response to LINK’s ATM changes

Gareth Shaw, Which? Money Expert, said: “While LINK is claiming it wants to maintain free access to cash, we’re concerned about its ability to do so, not least when it is facing a clear threat from banks to leave the network. “LINK’s plans could still lead to a significant reduction in free-to-use ATMs across Britain, leaving […]

Which? response to the Lords EU Energy and Environment Sub – committee report

Alex Neill, Which? Director Home Products and Services said: “Brexit raises crucial questions on the UK’s future energy supply and pricing – both of which could impact millions of energy bill payers. “It’s vital that the Government focuses on delivering a Brexit that puts consumers first, prioritising vital issues like avoiding energy shortages and ensuring […]