Which? calls for an urgent overhaul of UK's broken product safety system

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Sluggish satisfaction scores show decade of discontent for rail passengers

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Unfair contracts, surprise charges and missing care quality ratings: new Which? research reveals the information that care homes don’t share

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Which? response to the ORR’s annual rail consumer report

“We are finally seeing some progress in tackling the issues rail passengers face, but more needs to be done to ensure that people can find the best ticket for their journey and get compensation when their train is delayed. “It’s alarming that less than half of people were satisfied with the way their complaints were [...]


Which? urges people to recoup mis-sold PPI before deadline

More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI  compensation claims as easy as possible ahead of the deadline. With [...]

Which? response to the FCA’s proposals on new current account providers to publish information on service and performance

Gareth Shaw, Which? money expert, said: “It’s vital that consumers have access to useful information that helps them make informed choices about which bank to move to.  However, many customers that would benefit the most from switching banks, such as those who regularly rely on overdrafts, don’t switch. This is why we are calling on the Financial [...]


Which? response to Transport Focus’ rail satisfaction survey

Alex Hayman, Which? Managing Director of Public Markets, said: “While there have been some initial signs of improvement, the rail industry still has a way to go to address chronically poor satisfaction scores in some vital areas of service. More than half of passengers still don’t feel they are getting value for money for their [...]


Which? response to the Office for National Statistics (ONS) stats on shrinking products

Alex Neill, Which? Managing Director of Home Products and Services, said: “We have found that many popular household and food products have shrunk over the years, often with the price staying the same or increasing. Manufacturers and retailers should make any changes to their products clear otherwise they risk people feeling cheated.”


Second-hand ticket, first-class confusion

A new investigation by consumer champion Which? has found that as many as a quarter of tickets to popular music, theatre and sporting events have ended up on secondary ticketing websites. Sadly, tickets appearing on secondary ticket websites as soon as any major event goes on sale has become the norm and this often leaves consumers having to [...]

Which? response to British Gas compensating customers over missed appointments

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s right that customers are compensated for missed appointments, and this action should send a strong message to energy companies that they must provide a better level of customer service or be held to account. “If consumers are unhappy with their supplier or are [...]


Which? response to the Working Group’s report into Product Safety

Responding to the publication of the Working Group’s report into Product Safety Peter Vicary-Smith, Chief Executive of Which?, said: “These recommendations are not the fundamental reform needed to fix the UK’s broken product safety system, which currently poses grave risks to consumers. “Which? is calling on the Government to take urgent action to put consumers [...]

Which? calls for an urgent overhaul of UK’s broken product safety system

The UK’s fragmented product safety and recall system is not fit-for-purpose and is potentially putting people’s lives at risk through a lack of joined-up national oversight and action, according to a new report by consumer champion Which?. Which? is calling for urgent changes to the regime, including the establishment of a national body that can [...]

Which? response to HM Treasury announcement of end of ‘rip off’ credit card surcharges

Gareth Shaw, Which? money expert, said: “This welcome news is long overdue.  Which? has been campaigning for an end to unfair card surcharges for years now, and triggered the process of reform with our super complaint back in 2011. “Previous action to protect consumers from excessive card surcharges has been difficult to enforce, leaving consumers [...]