Which? calls for consumer agenda to be front and centre for the next government

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Broadband giants failing on service

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Save at least £131 a month for a comfortable retirement

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Which? calls for consumer agenda to be front and centre for the next government

New Which? research shows tackling problems in social care for older people, energy prices, and financial fraud and scams must be top priorities for the next Government. The consumer champion has today (Saturday, 29 April) published its “Consumer Agenda for Government” urging all political parties to use the forthcoming election to address critical consumer issues, [...]

Judy Gibbons appointed as Chair of Which? Limited Board

Which? is pleased to announce the appointment of Judy Gibbons as the new Chair of the Which? Limited Board. Judy Gibbons has joined the Which? Limited Board as a non-executive director and will step into the role of Chair of the Board in June. She brings over 30 years of experience at some of the [...]

Which? response to Ofcom’s proposals for the opening up of BT’s broadband infrastructure

Alex Neill, Which? Managing Director of Home Products and Services, said: “​Access to a decent broadband ​connection ​is ​a right not a privilege given ​​it is essential​ to how we now live and work​,​ and​ yet millions of people are frustrated with a poor service. ​​ “The regulator ​must ensure that these ​measure​s do ​deliver [...]

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Broadband giants failing on service

The latest broadband customer satisfaction survey from Which? reveals that the UK’s biggest internet service providers are still failing on basic customer service, speed and reliability. This year’s survey of 1,800 broadband users reveals big variations in levels of service, value for money, speed and reliability and found that the four biggest providers – Talk [...]

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Which? response to the FCA’s publication of its mission and business plan

Peter Vicary-Smith, Which? CEO, said: “Given the industry’s history, the regulator still has a big job on its hands to make sure financial services put consumers’ interests first. To improve the sector, the FCA must deliver on its plans and relentlessly focus on getting a good outcome for all consumers.”

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“This latest price hike is disappointing news for many” – Which? response to EDF Energy’s price increase

Alex Neill, Which? Managing Director of Home Products and Services, said: “This latest price hike is disappointing news for many, whose bills are about to shoot up after a short price freeze over winter. Customers sitting on EDF’s standard tariff should look to switch to a better deal straight away. “Millions are continuing to suffer [...]

Which? response to Ofcom’s new Comparing Quality Service report

Alex Neill, Which? Managing Director of Home Services, said: “Nearly everyone owns a mobile phone and uses the Internet to stay connected. These services have become essential but in recent years we’ve seen worryingly low levels of trust and customer satisfaction, often among some of the biggest broadband and mobile providers. “This new report from [...]

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Which? response to broadband customers paying up to £100 more once their introductory offer expires.

Alex Neill, Which? Managing Director of Home Services, said: “Customers will be frustrated to hear loyalty doesn’t pay, particularly when we know millions are experiencing bad broadband service with regular lost connections, dropouts and slow speeds. “It’s crucial to check that you’re getting the speeds you have paid for, complain if you’re not and consider [...]

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