"Customers will expect big improvements in service" Which? response to Ofcom announcement on BT and Openreach

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Students rate northern unis best for nightlife

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Overdraft charges more expensive than payday loans

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“The Government must ensure that all universities comply with consumer law” – Which? response to outcome of CMA investigation into Higher Education

Alex Neill, Which? Director of Policy and Campaigns, said:  “Choosing a university is one of the biggest decisions young people make yet they often struggle to find the information to enable them to make an informed choice.   “The CMA’s investigation shows that while some universities are taking steps in the right direction, others still have a way [...]

“The shocking scale of people hit by fraud and cyber crime has been revealed” – Which? response to ONS crime figures

Alex Neill, Which? Director of Policy and Campaigns, said: “For the first time, the shocking scale of people hit by cyber crime and fraud has been revealed.  With cyber crime becoming increasingly sophisticated, even the savviest people can be scammed so it’s vital that businesses up their game in the fight against fraud. “The new [...]

Which? annual car survey finds budget can be better for reliability and satisfaction

The 2016 Which? Car Survey, the largest of its type in the UK, reveals premium brand Land Rover ranking among the least dependable cars on the market and budget brand Dacia breaking into the top five. The annual Which? Car Survey, measuring reliability and customer satisfaction, is based on feedback from 59,387 UK car owners. [...]

“It’s only right that consumers are automatically compensated” – Which? response to BT broadband service outage

Alex Neill, Which? Director of Policy and Campaigns, said: “Many people now view broadband as an essential service so it’s only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today. “The Government must push forward with the Digital Economy Bill ​to give broadband customers [...]

“Check with your airline and accommodation as soon as possible to find out if your bookings still stand” – Which? response to announcement from Low Cost Holidays administrators

Alex Neill, Which? Director of Policy and Campaigns, said: “If you’re currently on a trip booked through Low Cost Holidays, you may be asked to pay for your hotel or flights again by the providers. If so, you should try to pay on a credit card so that you may be able to claim money back [...]

“Ofcom must move quickly to make sure Openreach genuinely improves service” – Which? response to the Culture, Media and Sport Select Committee report

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s Committee report. It’s clear that Ofcom must move quickly to make sure Openreach genuinely improves service for customers who have been let down for too long.   “People now see telecoms as an essential service so Ofcom must work with the industry to raise [...]

“New Transport Secretary ​must ​urgently get to grips with this issue” – Which? response to lack of action taken against VW over emissions scandal

Alex Neill, Which? Director of Policy and Campaigns said: “Today’s findings from the Transport Committee echo what ​UK consumers ​have been saying since the scandal was first uncovered. VW drivers ​have been treated unfairly and the Department of Transport have not done enough to hold VW to account. “The lack of action sends ​a​ message [...]