Government must rebuild trust on our railways after a summer of discontent

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43 million air passenger journeys delayed

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More supermarket promotions on less healthy food

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Hold company directors responsible for their nuisance calls

As recent research finds eight in ten people are still receiving nuisance calls, Which? ​​is calling for company directors to be held personally to account. The issue of nuisance calls remains prominent in the UK with eight in 10 (81%) confirming to having received at least one nuisance call in May this year. Of those [...]

Students need more guidance when choosing A-level subjects

On GCSE results day, new research from Which? University reveals that nearly fifth (18%) of university applicants said that different A-level subjects might have been better suited to the degree course they applied for. The survey of 1,000, conducted by YouthSight for Which? University, also found: Only around three in ten (30%) felt suitably informed [...]

“Hopelessly muddled” – Which? statement on the aviation complaints system

Alex Neill, Which? Director of Policy and Campaigns, said: “Consumers are poorly protected in air travel with a hopelessly muddled system to resolve complaints, which could deter passengers from taking on a company when they have a problem. “Airlines shouldn’t make it difficult for people to claim compensation and the current system for settling complaints [...]

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“The Government is in denial” – Which? response to Government obesity plan publication

Alex Neill, Which? Director of Policy and Campaigns said: “The Government is in denial if it thinks this vague plan and voluntary scheme are enough to tackle the current obesity crisis. “Just last month we found that most supermarket price-promotions are on less healthy foods and unhealthy foods are still being prominently promoted to children [...]

“It’s little wonder that trust in train companies is falling”- Which? response to rail fare increase following RPI inflation rate announcement

Alex Neill, Which? Director of Policy and Campaigns, said: “It’s little wonder that trust in train companies is falling when passengers face cancellations, delays and disruption yet see fares continue to rise. The Government must hold the industry to account by introducing a new mandatory ombudsman to ensure passenger complaints are properly heard, and introduce [...]

Which? makes new appointments to senior leadership team

Which? confirms the appointment of Caroline Normand, Sarah Threadgould and Vickie Sheriff, who join the Which? senior leadership team from 1st October 2016. Alex Neill will become Managing Director of Home and Legal Services and remains a member of the Which? senior leadership team. Caroline Normand is appointed Director of Policy Sarah Threadgould is appointed [...]

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“It is questionable whether these measures will be enough” – Which? response to CMA announcement on banking remedies

Alex Neill, Which? Director of Policy and Campaigns, said: “The steps outlined today, to provide customers with better information and an improved switching experience, are welcome. However it is questionable whether these measures will be enough, not only to increase competition but also to ensure banks deliver a better service for their customers. “It is [...]

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