Which? calls for an urgent overhaul of UK's broken product safety system

Read Press Release

Sluggish satisfaction scores show decade of discontent for rail passengers

Read Press Release

Unfair contracts, surprise charges and missing care quality ratings: new Which? research reveals the information that care homes don’t share

Read Press Release

Which? response to UK Government proposals for EU trade, goods and services

Peter Vicary-Smith, Chief Executive of Which?, said: “It’s right for the Government to seek certainty for consumers, who will want to know that they can still get the products they value the day after we leave the EU. If consumer confidence is to be maintained, consumers must be a much more fundamental part of the [...]

Statement

Which? response to London Fire Brigade’s call for the Government to take greater action on product safety

Alex Neill, Which? Managing Director of Home Products and Services, said:  “The current product safety system is broken and potentially putting people’s lives at risk.   “The Government must put consumers first by creating a national body to lead on product safety and a ‘one-stop-shop’ to provide information and advice on dangerous products and recalls.”

Statement

Which? response to SWT refund offer for season ticket holders

Alex Hayman, Which? Managing Director of Public Markets, said: “Season ticket holders who have not received the service they paid for should rightly be compensated. We expect the new franchise to continue to pay out until the upgrade at Waterloo is completed. “People also shouldn’t be out of pocket for being forced to take alternative [...]

Statement

Which? University response to A-level results day

Alex Hayman, Which? Managing Director of Public Markets, said: “For thousands of young people, today’s results will be a significant moment in their lives. Whether you’re now looking ahead to taking up your place at university, changing your study choices or working out a whole new plan, there are options open to you. “Given that a third [...]

Statement

Which? response to rail fare increase following RPI inflation rate announcement

Alex Hayman, Which? Managing Director of Public Markets, said: “This price hike will be a kick in the teeth for the majority of passengers who already​ feel they aren’t getting value for money for their train services. Commuters are forking out more and more money for their tickets but are still struggling with delays, overcrowding [...]

Statement

Which? response to the Government’s proposals to better protect holidaymakers

Alex Neill, Which? Managing Director of Home Products and Services, said: “Holidaymakers should be able to book their trips without worrying about whether they will be protected if their travel agent, airline, or hotel goes bust. “The Government must make sure gaps in protection are addressed so that consumers have peace of mind however they [...]

Statement

Broadband speeds not meeting expectations

Consumers expecting faster broadband speeds are getting significantly slower speeds than they thought they would, new research from Which? reveals. The latest piece of analysis from Which?, as part of its Fix Bad Broadband campaign, shows the overall speeds recorded in broadband speed tests were only 58% of the speed that users were expecting to [...]

Press Release

Which? University response to the National Student Survey

Alex Hayman, Which? Managing Director of Public Markets, said: “As thousands of students throughout the UK receive their exam results this summer, these findings reveal how vitally important it is to make the right decision when applying to higher education. “If you are applying to university in the near future, make sure you are clued [...]

Statement

Which? University response to Scottish Highers results

Alex Hayman, Which? Managing Director of Public Markets, said: “For thousands of young people in Scotland, today’s results will be a significant moment in their life. Whether you’re just starting to think about applying to university, changing your study choices or working out a whole new plan, there are options open to you. Speak to a [...]

Statement