Which? urges the regulator to intervene over future of ATM network

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Playing with fire: Substandard safety checks mean fridges could be at risk

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Know your returns rights before heading to the shops this Christmas

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Playing with fire: Substandard safety checks mean fridges could be at risk

The current safety standard for fridges, freezers and fridge freezers is deficient and is allowing manufacturers to sell products that are a potential fire risk, Which? is warning today as it calls for immediate action to toughen safety standards on refrigeration products. While non-flame-retardant plastic-backed fridges, freezers and fridge freezers pass existing safety standards, Which? […]

Which? responds to the CMA announcing a study into heat networks

Alex Neill, Which? Managing Director of Home Products and Services, said: “While district heating schemes may have benefits, our research has found widespread dissatisfaction with costs and poor customer service to be among the key consumer concerns. “The Competition and Markets Authority’s study into heat networks is welcome and must result in a better deal […]

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Know your returns rights before heading to the shops this Christmas

Which? reveals that more than half of shoppers are over-estimating their returns rights when doing their Christmas shopping on the high street. With the Christmas shopping season underway, Which? is stressing the importance of shoppers knowing the difference between their rights when shopping online or in-store. Which? asked more than 2000 people about their Christmas […]

Which? responds to the PAC’s online fraud report

Gareth Shaw, Which? Money Expert said: “It is right that the Public Accounts Committee is treating online fraud with such severity – as we know first-hand the devastating impact it continues to have on consumers.  “We need to see real progress from the Joint Fraud Taskforce on this issue and for the banks to urgently […]

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Which? responds to StepChange report on unarranged overdraft fees

Gareth Shaw, Which? Money Expert said: “The FCA must take swift action on the unarranged overdraft fees that banks charge their customers, which simply plunges people further into debt “Banks have made over a billion pounds a year through these fees, which we have previously found can cost considerably more than payday loan charges. We […]

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Which? response to rail fare rises

Alex Hayman, Which? Managing Director of Public Markets, said: “This price hike will be another blow for passengers, many of whom continue to experience cancellations, delays, overcrowding and poor service from train companies.   “For passengers to genuinely get value for money, they must be able to find the best ticket for their journey, cheaper fares must not […]

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Which? response to MPs call for CMA investigation into SSE-Npower merger

Alex Neill, Which? Managing Director of Home Products and Services, said: “Mergers of such big players in essential markets, such as energy, are rarely a good thing for consumers, especially given the low levels of competition. “As both businesses struggle on customer service, coming in the bottom half of our satisfaction survey, the competition authorities […]

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Which? response to the end of the Whirlpool replacement scheme

Alex Neill, Which? Managing Director of Home Products and Services, said:  “It is completely unacceptable that Whirlpool has shut down its replacement scheme for these dangerous tumble dryers. It is irresponsible that despite one million households potentially still using an affected machine Whirlpool seems unwilling to do everything possible to deal with this issue.   “The […]

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Which? responds to latest bank branch closures announcement

Gareth Shaw, Which? money expert, said:  “With bank branch closures gathering pace, it’s vital that banks ensure all consumers have access to vital everyday banking services, no matter where they live. “At a time when the payment industry is putting forward proposals that could significantly reduce the number of free-to-use ATMs, this news will be […]