Two out of five optician appointments not up to scratch, according to Which? investigation

Read Press Release

Which? response to DfT investment announcement

Read Statement

"Only time will tell whether all of these interventions will really deliver better outcomes for consumers.” Which? Responds to today's Ofgem announcement

Read Statement

Which? responds to FCA’s Financial Lives survey

Gareth Shaw, Which? Money expert said: “That such a high number of people in middle-age have not properly considered how they will manage in retirement should be cause for concern. “The current complex pensions system is leading to disengagement, leaving consumers vulnerable through the real lack of information, support and tools needed to empower consumers [...]

Two out of five optician appointments not up to scratch, according to Which? investigation

A Which? investigation into the quality of eye tests has found that some opticians could be putting their patients’ eye health at risk by missing out important tests, issuing inaccurate prescriptions or failing to warn about common eye health problems. Researchers posing as customers had eye tests at some of the biggest optician chains including: [...]

Press Release

Which? response to Court of Appeal ruling against Emirates

Rory Boland, Which? Travel editor, said: “For airlines that have been sidestepping the law for too long this judgment makes clear that they must play by the rules and pay passengers the compensation that they are owed. “This is yet another example of why passengers should receive automatic compensation so that they don’t have to [...]

Statement

Which? response to DfT investment announcement

Alex Hayman, Which? Managing Director of Public Markets, said: “Every day millions of people up and down the country have to endure unacceptable problems with delays and cancellations, so any investment must be truly targeted at addressing these chronic issues so that services deliver for passengers. “The rail sector must put its passengers first, and [...]

Statement

Which? responds to the draft Bill for an energy price cap

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds on a standard variable tariff, today’s draft Bill will sound like a positive move. The Government must guard against any unintended consequences, so it’s encouraging that this intervention is designed to be temporary, and that Ofgem [...]

Which? response to ABI’s pension dashboard blueprint

Gareth Shaw, Which? Money Expert said: “The Government quickly needs to set out how it will introduce the pensions dashboard so that it genuinely helps consumers to see all information they need on all their pensions in one place. “It should be compulsory for all pension schemes to feed information to the dashboard so there is a comprehensive and easy-to-use system for people [...]

“Only time will tell whether all of these interventions will really deliver better outcomes for consumers.” Which? Responds to today’s Ofgem announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “As temperatures dip, today’s announcement will be welcome news to some of the UK’s most vulnerable households. The implementation of a market-wide price cap is clearly going to take some time, so it’s right that the regulator is looking to more quickly protect the [...]

Statement

Millions of households could be missing out on big savings on their energy bills

Renters are potentially paying over the odds for their energy bills with a quarter we spoke to (25%) saying they have never changed their energy supplier, and half (51%) have been with their current supplier for more than five years. Which? believes that the millions of households renting in the private sector could be missing [...]

Press Release

Which? response to SNP plan for state-owned energy in Scotland

Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of Scots worried about energy prices will welcome action to tackle their rising bills. The Scottish Government must ensure that this intervention really does deliver a fairer deal for energy customers. For now, customers sitting on expensive standard variable tariffs should look to [...]

Statement