Smaller energy firms score better than Big Six for customer satisfaction

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Southern records its lowest ever score in annual passenger survey

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Banks still letting customers down on clear charging

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List brokers selling your data for as little as 4p

An undercover Which? Money investigation reveals that potential nuisance callers and would-be scammers may be able to buy your sensitive personal and financial information for as little as 4p a record. Which? investigated 14 data-selling companies by posing as a dodgy firm with the intention to contact people about early pension releases – a common [...]

Press Release

“These statistics show the staggering number of people who have fallen victim to fraud” – Which? response to ONS crime stats

Vickie Sheriff, Which? Director of Campaigns and Communications, said:   “These statistics show the staggering number of people who have fallen victim to fraud, and with scams becoming ever more sophisticated, it’s clear the Government, regulators and businesses need to do much more to protect consumers. “We know that people can lose life-changing sums of money [...]

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“We expect to see Ofgem use this index to monitor suppliers and hold them to account” – Which? response to the launch of Ofgem’s Supplier Cost Index

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “The new index is a step in the right direction to introduce more transparency and help to understand what factors impact people’s bills. We expect to see Ofgem use this index to monitor suppliers and hold them to account to help protect customers from paying more [...]

Smaller energy firms score better than Big Six for customer satisfaction

The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue [...]

“Customers shouldn’t have to wait for the regulator to step in” – Which? response to EE fine for overcharging customers

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “If it wasn’t for the regulator’s intervention, thousands of customers would have been out of pocket due to EE’s mistakes. “Customers shouldn’t have to wait for the regulator to step in to get an apology and their money back.” Notes to eds EE came second [...]

“The Government must now do much more to set out how consumer interests will be put at the heart of their objectives” – Which? response to Prime Minister’s speech on Brexit

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Consumer spending is worth almost £100bn each month to the economy and consumer confidence is vital for stability and growth. The Government must now do much more to set out how consumer interests will be put at the heart of their objectives. It must ensure that [...]

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“By itself, a better switching service won’t deliver the transformation in banking that consumers need” – Which? response to CMA banking update

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Moves to make switching bank accounts easier and give consumers better information and greater confidence in the switching process are welcome. However, if people can’t easily compare the costs of their account and bank services with others on the market, they won’t know if they [...]

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“Another example of tickets being sold on resale sites almost as soon as they go on sale” – Which? response to tickets for musical Hamilton appearing on secondary ticketing websites at inflated prices

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:   “This is yet another example of tickets being sold on resale sites almost as soon as they go on sale – often at inflated prices. Consumers run the risk of missing out on their dream event or paying over the odds, without knowing key information [...]

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“If the train company isn’t playing ball, consider taking legal advice”- Which? response to passenger who secured a refund through his credit card company as a result of Southern’s poor service

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Affected rail passengers shouldn’t have to resort to such measures to get the compensation they rightly deserve for the inconvenience caused due to Southern’s awful service. “This is why Which? is launching a new campaign calling for rail services to finally deliver for passengers and give [...]

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