2020 energy meter roll-out target not looking so smart

Read Press Release

Fanning the flames: Government failing to get unsafe products out of people’s homes as fire figures revealed

Read Press Release

Aldi named nation’s favourite supermarket as Waitrose slumps

Read Press Release

Which? response to RDG’s timetable changes

Alex Hayman, Which? Managing Director of Public Markets, said: “This change will make it more difficult for rail passengers to plan their journeys, so it’s vital that rail companies do everything possible to make sure passengers are given clear and up-to-date information as soon as possible. “Anyone with a ticket for a journey that is disrupted […]

Statement

Which? response to ‘New Ofcom rules to boost full-fibre broadband’

Alex Neill, Which? Managing Director of Home Products and Services, said:  “It’s unacceptable that the UK is lagging so far behind other countries on the fastest connections, with only three per cent of British homes having access to full fibre compared to almost 80 per cent in Spain. “Consumers are crying out for better broadband, […]

Statement

Homegrown deposits: Why moving back in with parents might be the only way on to the property ladder

With over a quarter of a million buying their first property in 2017, Which? Mortgage Advisers reveals the lengths people are going to in order to raise enough for a deposit. New research from Which? Mortgage Advisers reveals that one in five (22%) first time buyers who saved each month for a deposit moved back […]

2020 energy meter roll-out target not looking so smart

The UK’s large energy companies would need to work round the clock – installing 24 smart meters per minute – in order to meet the 2020 roll-out target for the devices, according to Which? analysis. Research by the consumer champion shows that even if installers worked 24 hours a day, 365 days a year, they […]

Press Release

Which? response to the Government’s consultation on housing complaints system

Alex Neill, Which? Managing Director of Home Products and Services, said: “The current system is inconsistent and confusing, so it’s hardly surprising that consumers don’t know where to turn if things go wrong with buying or renting a home.   “Any government reforms must ensure consumers have easy and free access to help resolve their […]

Statement

Fanning the flames: Government failing to get unsafe products out of people’s homes as fire figures revealed

Faulty white goods such as washing machines, tumble dryers and fridge freezers are causing more than 60 house fires a week and the figure has stayed stubbornly high in recent years, according to an investigation by Which?. The new analysis, looking at fire data obtained through Freedom of Information requests, reveals that the number of fires has stayed […]

Press Release

Which? response to the BEIS select committee report on the energy price cap draft bill

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]

Aldi named nation’s favourite supermarket as Waitrose slumps

Budget retailer Aldi has been rated the nation’s favourite in-store supermarket in Which?’s annual best and worst supermarket satisfaction survey. Aldi’s special offers rated well, as did the quality of its fresh and own-label products and the ease of finding items on its shelves. It is the second time Aldi has come top in Which?’s […]

Which? response to Google’s policy update for ticket resellers

Alex Neill, Which? Managing Director of Home Products and Services, said: “Google’s changes to its secondary ticketing policy are a step in the right direction, but websites must make it absolutely clear to consumers whether they are a primary or secondary seller. If secondary sites don’t also provide clarity on ticket restrictions, ticket location and […]