Fake and suspicious profiles rife on dating sites

Read Press Release

Revealed: sizeable information gap for unpaid carers

Read Press Release

Revealed: buying and selling a house one of life’s top stresses

Read Press Release

“This merger could reduce choice and competition” – our response to Ofcom’s annt on O2 / Three merger

Which? executive director Richard Lloyd, said: “​The UK telecoms regulator​ ​has confirmed​ our fears that this merger could reduce choice and competition in this market and result in significant detriment to UK consumers. “We’ve written to the European Commission to set out our concerns and ask that they look carefully at claims that consolidation, rather than competition, will drive […]

Statement

Revealed: sizeable information gap for unpaid carers

As Which? Elderly Care launches a new free information hub for unpaid carers, analysis finds nearly a third (31%) of unpaid carers struggling to find the information they need. Research by Which? Elderly Care reveals a sizeable information gap for unpaid carers in England. Analysis of Health and Social Care Information Centre (HSCIC) data found […]

Scots call for action to tackle​ ​nuisance calls

As MSPs gather to discuss nuisance calls, our research finds Scots want to see further action to tackle this modern menace.  New Which? research has found that nearly nine in 10 (85%) want the Scottish Government to crackdown on nuisance calls and a similar number (87%) want the Westminster Government to take action. Our research in Scotland also found nine in […]

“Banks must redouble their efforts and prove their customers are receiving fair and speedy compensation” – Which? response to RBS setting aside an extra £500 million for PPI mis-selling

Which? executive director, Richard Lloyd, said:   “News of these staggering new provisions for PPI mis-selling from the banks today clearly show just how many consumers are yet to be compensated. If a time bar is to be introduced, banks must redouble their efforts and prove their customers are receiving fair and speedy compensation.”   Notes […]

“​The wider picture for rail passengers is far from rosy” – Which? response to the Transport Focus satisfaction survey

​Which? executive director Richard Lloyd, said:​   “While passenger satisfaction may be up overall, this report shows the wider picture for rail passengers is far from rosy and there are some alarming drops in satisfaction for delays.“Our recent research revealed only a third of passengers were informed of their rights to compensation for frequent delays. Train companies […]

“A strong, proactive and independent regulator is essential”-Which? response to Andrew Bailey being appointed the new Chief Executive of the FCA

Which? Group Chief Executive Peter Vicary-Smith, said: “We urge the new Chief Executive of the FCA to have an unwavering focus on cleaning up financial services to ensure it works in the best interests of consumers. A strong, proactive and independent regulator is essential to restoring consumers’ confidence and promoting competition in the industry.”

Statement

Completing tax return worse than a trip to the dentist

With the deadline for filing online tax returns just a week away Which? research has found that four in ten people (38%) dread filling in their tax return more than a trip to the dentist. A new Which? survey of people who fill in a self-assessment tax return also revealed that some would rather change a […]

“Advertising of broadband speeds must also be tackled” – Which? response to ASA & Ofcom’s research on advertising of broadband prices

Which? executive director, Richard Lloyd, said: “Simplifying how broadband prices are advertised is a step in the right direction, but the advertising of broadband speeds must also be tackled. “Broadband is an essential part of life and millions of homes are not getting the speed they expect. We want the advertising authorities and the regulator […]