Pharmacy advice in need of a health check

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Large variations in student workload a cause for concern

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Which? response to the Queen's Speech

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Richard Lloyd calls for tougher action on big business in Sun on Sunday

This is a comment piece that ran in the Sun on Sunday on 19th May. ‘STOP TAKING US FOR FUELS’ By Richard Lloyd, Which? executive director Another week, another big business scandal. This time it’s the allegations of price fixing by major oil companies. It’s early days in the investigation but it’s unbelievably outrageous if [...]

Pharmacy advice in need of a health check

Some high street pharmacies are giving customers poor advice and independent pharmacies fall behind the big chains and supermarkets. Which? sent trained undercover mystery shoppers into 122 pharmacies across the UK and our expert panel of three experienced pharmacists rated the advice they received. We found that some pharmacies are giving out advice without asking [...]

Green Deal makes would-be home buyers wary

A new Which? survey has revealed that it still pays to think carefully about whether a Green Deal loan is right for you, if you’re looking to improve the energy efficiency of your home. Our results indicate that prospective home buyers are wary of buying a property that has a Green Deal loan attached to [...]

Statement

Which? statement on card surcharges

Which? executive director Richard Lloyd said: “We’re keeping a close eye on this to check that companies are adhering to the ban on excessive card charges that came in after our campaign. We’re pleased there has been progress but Trading Standards or the regulators should crack down on any company who still hasn’t complied or is failing to act in the [...]

Travel insurance cover behind the times

A Which? investigation has revealed that travel insurance policies have failed to move with the times, providing inadequate cover for the full costs of lost or stolen valuables abroad and potentially leaving holidaymakers hundreds of pounds out of pocket. Our research shows that many travel insurers have not updated their policies for years leaving cover [...]

Press Release

Response on nuisance calls

In response to the announcement from Ofcom on nuisance calls and the OFT & ICO on personalised pricing, Which? executive director Richard Lloyd said: “Ofcom’s shocking findings reflect our own research and show just how many of us are being bombarded by the menace of unwanted calls and texts “Today we see three of the regulators starting to [...]

Best and worst high street shops revealed

The Apple Store tops the 2013 Which? high street shops survey for the first time, as more than 11,000 consumers rate the shops they love and hate. Consumers liked the Apple store’s ‘unique look and feel’ and praised its ‘great customer service’. ‘Messy’ and ‘expensive’ WH Smith is in last place.  The fashion chain Bon [...]

Press Release

Which? response to payday lenders

The Consumer Finance Association (CFA) today called on MPs not to class all their customers as “vulnerable”. In response, Which? executive director Richard Lloyd said: “Our research shows that many households are increasingly reliant on high-cost credit to clear existing debts or to pay for essentials like food. “Poor affordability checks and excessive charges are [...]