Fake and suspicious profiles rife on dating sites

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Revealed: sizeable information gap for unpaid carers

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Revealed: buying and selling a house one of life’s top stresses

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“A step in the right direction” – Which? response to BT’s announcement that blacklisted and unwanted calls would be diverted to people’s junk voicemails

Which? executive director, Richard Lloyd, said: “People are fed up with being bombarded with unwanted calls so this is a step in the right direction for millions of BT customers. We now need to see more action taken by the industry ​and Government ​to help reduce the stress and anxiety caused by nuisance calls.”

Richard Lloyd to leave consumer champion Which?

Which? today announced that its Executive Director, Richard Lloyd, is to step down in May after five years. Richard joined Which? in April 2011, and since then has become a familiar public face of the organisation, campaigning and giving advice to millions through countless media appearances. Richard has led the renewal of Which? as a […]

“This merger could reduce choice and competition” – our response to Ofcom’s annt on O2 / Three merger

Which? executive director Richard Lloyd, said: “​The UK telecoms regulator​ ​has confirmed​ our fears that this merger could reduce choice and competition in this market and result in significant detriment to UK consumers. “We’ve written to the European Commission to set out our concerns and ask that they look carefully at claims that consolidation, rather than competition, will drive […]


Revealed: sizeable information gap for unpaid carers

As Which? Elderly Care launches a new free information hub for unpaid carers, analysis finds nearly a third (31%) of unpaid carers struggling to find the information they need. Research by Which? Elderly Care reveals a sizeable information gap for unpaid carers in England. Analysis of Health and Social Care Information Centre (HSCIC) data found […]

Scots call for action to tackle​ ​nuisance calls

As MSPs gather to discuss nuisance calls, our research finds Scots want to see further action to tackle this modern menace.  New Which? research has found that nearly nine in 10 (85%) want the Scottish Government to crackdown on nuisance calls and a similar number (87%) want the Westminster Government to take action. Our research in Scotland also found nine in […]

“Banks must redouble their efforts and prove their customers are receiving fair and speedy compensation” – Which? response to RBS setting aside an extra £500 million for PPI mis-selling

Which? executive director, Richard Lloyd, said:   “News of these staggering new provisions for PPI mis-selling from the banks today clearly show just how many consumers are yet to be compensated. If a time bar is to be introduced, banks must redouble their efforts and prove their customers are receiving fair and speedy compensation.”   Notes […]

“​The wider picture for rail passengers is far from rosy” – Which? response to the Transport Focus satisfaction survey

​Which? executive director Richard Lloyd, said:​   “While passenger satisfaction may be up overall, this report shows the wider picture for rail passengers is far from rosy and there are some alarming drops in satisfaction for delays.“Our recent research revealed only a third of passengers were informed of their rights to compensation for frequent delays. Train companies […]