Communities face further strain accessing cash, warns Which?

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Failing to care: Large care home providers ranked in Which? analysis

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Don’t waste your energy: medium and small energy suppliers fare better for satisfaction

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Which? response to Government announcement on new product safety regime

Alex Neill, Managing Director of Which? Home Products and Services, said: “The Government has finally accepted that the UK’s product safety system needs to be fixed, but this action falls short of the full overhaul it so desperately needs. “Consumers need an independent national body which has real powers to protect them and get dangerous […]

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Which? response to Ofcom complaints figures

Alex Neill, Which? Managing Director of Home Services, said: “The speed and reliability of service customers get from their broadband really matters, but our research shows that far too many are still getting a poor service from their provider. “The major players still have a long way to go to improve their service, so if […]

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Failing to care: Large care home providers ranked in Which? analysis

Half of England’s large elderly care home providers have at least one in four failing homes in their network, according to Which? research. In an analysis of CQC inspection data for 54 providers operating at least 12 homes in England catering only for the over-65s, some had half or more of their homes classed as […]

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Northern Ireland energy satisfaction survey results and statement

  Alex Neill, Which? Managing Director of Home Products and Services, said: “Our survey shows that more than 80% of electricity customers in Northern Ireland are customers of the lowest-scoring electricity providers, with the biggest electricity supplier rated poor value for money. “Energy companies must work harder to give their customers a better deal including […]

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Don’t waste your energy: medium and small energy suppliers fare better for satisfaction

Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]

Which? response to BEIS Committee report on product safety regime

Alex Neill, Which? Managing Director of Home Products and Services, said: “Despite hundreds of reported fires and numerous reviews, the UK’s product safety system is still broken and potentially threatening the lives of millions of consumers. “We have already seen the tragic consequences of companies behaving badly and delays to improving the system. The Government […]

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Train strain for commuters fed up with services

A vast majority of commuters surveyed say they have seen no improvement in their train service over a year, research from Which? shows. According to new data from the consumer champion, 13% of commuters thought that the service from their train company had got worse in the last year. 67% of commuters thought their train […]

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Advice to Ryanair passengers ahead of change to hand luggage policy

Rory Boland, Which? Travel Editor, said: “Ryanair needs to make sure customers understand that they may not be insured for loss, theft or damage of their valuables if their luggage ends up in the hold as a result of these new rules. “We would advise travellers to remove wallets, keys, laptops and other important or […]

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