Which? crowns best of business

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'NHS dentists’ not offering NHS appointments

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Action needs to heat up on cold calls

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“We now need the industry to step up and the regulator to enforce these rules” – Which? response to FCA’s proposal to make banking sector more accountable

Which? executive director Richard Lloyd, said:   “These guidelines show the regulator’s clear intention to inject some much needed trust and accountability into the banking sector.    “We’ve long campaigned for action to clean up banking culture, including holding individuals responsible for wrongdoing to account. We now need the industry to step up and the regulator to […]

Which? reveals child car seat confusion

New Which? research has revealed a worrying lack of public awareness about using child car seats, leading to some parents with school age children unintentionally breaking the law. We found three-quarters (76%) of parents don’t know the law on child car seats, which states that children under the age of 12 or up to a […]

“We expect all banks to ensure staff are properly trained” – Which? response to new rules reducing the FSCS deposit protection level from £85,000 to £75,000

Which? executive director, Richard Lloyd, said: “A reduction in the compensation scheme limit means people could unwittingly leave thousands of pounds at risk if they’re not made aware of the new rules. We’ve consistently found bank staff have an extremely poor knowledge of the scheme so, with people’s savings soon to have less protection, we expect all […]

“Disappointing customer complaints haven’t been dealt with fairly”- Which? response to EE being fined £1million by Ofcom

Which? executive director, Richard Lloyd, said:  ‘Telecoms are now an essential part of people’s lives, so it’s disappointing customer complaints haven’t been dealt with fairly. Companies won’t always get it right and that’s why it’s important people feel protected and empowered to escalate their complaint to get their issue resolved.’

“This is only likely to be the tip of the iceberg”- Which? response to ICO’s new nuisance calls complaints figures. 

Which? executive director, Richard Lloyd  said: “The volume of complaints to the ICO is growing and our research shows this is only likely to be the tip of the iceberg. This is why regulators, Government and industry must work harder to cut off unwanted calls and texts that annoy millions of us every day. “The […]

“It’s right that students are demanding more from their university” – Which? response to Jo Johnson MP’s speech on teaching

Which? executive director, Richard Lloyd, said: “It’s good to hear the Universities Minister support​s​ access to more information for students. With tuition fees approaching £9,000 a year, it’s right that students are demanding more from their university experience and want to see value for money. We want the government to improve the information that has […]

“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]

“​​Biggest telecoms providers are letting their customers down” – Which? response to Ofcom’s telecoms complaints data​

Which? executive director, Richard Lloyd, said: ​​“We’ve consistently found that the biggest​ telecoms​ providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]

“More bad news for long suffering energy customers” – Which? response to the Energy Ombudsman’s Annual Report that shows complaints about energy suppliers have doubled in the last year.

Which? executive director, Richard Lloyd said: “Rocketing complaints about suppliers to the Ombudsman is more bad news for long suffering energy customers. The large energy firms, which dominate the market, need to tackle this and put an end to poor service. “With the Competition and Markets Authority reporting next week, we need to see remedies that will […]