Which? 'super-complains' about misleading supermarket pricing practices

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Best of UK business shortlisted for the Which? Awards 2015

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Which? report says next government must do more on energy efficiency

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Which? open letter to the CMA ahead of it publishing its energy investigation remedies

With around one month to go until the Competition and Markets Authority (CMA) announces the provisional findings of its energy market investigation, Which? has sent the CMA an open letter setting out a series of public tests against which they should be judged. We have been highlighting the failures of this market for many years and welcomed [...]

“Only right that Deutsche Bank is facing the largest fine” – Which? response to Deutsche Bank fine for IBOR-related misconduct

Which? executive director, Richard Lloyd, said: ​“It’s only right that Deutsche Bank is facing the largest fine of this kind for breaking the rules and hampering the regulator’s investigation. “Rigged markets will ultimately hit people in the pocket, so the regulator must continue to take tough action on those banks who mislead and fail to [...]

“This decision waters down the law on penalty charges” – Which? response to the parking charges ruling

Which? executive director, Richard Lloyd, said: “We are concerned this decision waters down the law on penalty charges and may encourage excessive default charges across a wide range of consumer markets. Given the possible ramifications of this case for all consumers, we will be looking to intervene again in the Supreme Court hearing.”

“With rising obesity rates more action needs to be taken by the food industry to lower sugar levels” – response to the British Journal of Sports Medicine story on sugar

Which? executive director, Richard Lloyd said: “With rising obesity rates more action needs to be taken by the food industry to lower sugar levels, along with salt and fat. The industry also needs to take greater responsibility when promoting products that are high in sugar.    “We want more manufacturers to follow the lead of [...]

“Right to rap BT over the knuckles”, Which? responds to ASA ruling on BT superfast broadband adverts

Which? executive director, Richard Lloyd, said: “The advertising watchdog is right to rap BT over the knuckles for not being upfront with its broadband customers about when they can expect to get superfast broadband. Our latest research found speed is one of the most important factors when people choose a provider, so advertising needs to [...]

Which? ‘super-complains’ about misleading supermarket pricing practices

After repeatedly exposing misleading pricing practices in the grocery sector, Which? has deployed one of its most powerful legal weapons – a super-complaint – to demand action from the Competition and Markets Authority (CMA). Over the last seven years Which? has consistently identified a range of misleading and confusing pricing tactics in supermarkets – like [...]

New Which? research shows energy customers bamboozled by bills

New Which? research reveals that three-quarters of consumers are completely confused by their energy bills, finding them by far the most complicated of the households bills they receive. We surveyed nearly 1,600 people about their household bills and found 74% of those who receive energy bills ranked them as the most complicated, far ahead of [...]

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Best of UK business shortlisted for the Which? Awards 2015

The best brands from car manufacturers to supermarkets, and banks to mobile and broadband providers have been announced in the shortlist for the Which? Awards 2015 today. Now in its ninth year, the Which? Awards continue to reward and celebrate the brands that put their customers at their heart of their business. In a crowded consumer market place, more than half of [...]

Foods on the go that are unhealthier than a burger

The latest Which? research reveals the sandwiches and salads that have more calories and fat than burgers and a pizza. Our research reveals that at a time when many people are trying to make healthier choices, there can be high levels of fat, sugar and salt in foods you wouldn’t always expect. We studied eight [...]