Which? response to energy competition inquiry

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13 million households in broadband slow lane

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‘Simplified’ energy tariffs still too confusing

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Which? calls for the Competition and Markets Authority (CMA) to refer the current account market for a full competition inquiry

New Which? research has found that just 2.0% of people have switched accounts since the new switching guarantee came into effect. And we’ve calculated that even if the numbers of people switching continues to grow at the same rate as recent Payments Council data suggests, only 4.2% of people will switch accounts this year. New [...]

Which? response to Financial Conduct Authority plans for financial firms to drop costly calls

Richard Lloyd, Which? executive director said: “We’re pleased the FCA agrees customers shouldn’t have to pay a premium to talk to their bank or insurer. Changing the rules so financial firms can only offer basic rate helplines would be a big win for the 88,000 people who supported our campaign. “Some of the biggest banks have already dropped costly calls so [...]

More bang for your buck$

Ahead of the Easter getaway, Which? reveals top tips to make your holiday money go further and give you extra to spend abroad. We compared how much better off you could be by choosing the best currency option before, during and after your holiday, compared with the worst. Our research reveals a saving of up [...]

Which? response to Payments Council’s current account switching service

In response to the Payments Council’s first six months of the new current account switching service, Which? executive director, Richard Lloyd, said: “Despite an increase in public awareness and confidence, switching levels are still low, suggesting that the new seven day service is not the game changer that can significantly increase competition in banking. “We’re pleased [...]

Which? response to FCA overdraft research

Which? executive director, Richard Lloyd, said: “The FCA investigation into overdrafts is a welcome first step towards putting people back in control of their credit. “We have long called for the regulators to clamp down on excessive bank charges that hit hardest people struggling with their finances. And with some unauthorised overdrafts as costly as payday loans, we want to [...]


Which? response to changes in the way the PHSO handles complaints

Responding to changes in the way the Parliamentary and Health Service Ombudsman (PHSO) handles complaints, Which? executive director, Richard Lloyd, said: “It’s encouraging to see the PHSO investigating more complaints and making it easier to complain. People often don’t complain because they don’t think anything will be done. “We’re campaigning for a shake up of [...]


Which? response to FCA data on consumer complaints

Responding to complaints data issued by the Financial Conduct Authority, Which? executive director Richard Lloyd said: “It’s good to see the number of complaints overall is falling but the figures are still far too high, and it’s unacceptable that complaints about current accounts have increased. Banks must deal with customer complaints swiftly and fairly, and [...]


Which? response to energy Ombudsman complaints figures

Richard Lloyd, executive director of Which? said: “The fact that consumer complaints continue to rise is further proof that the energy market is broken and it is right that it has been referred for a full-scale investigation. “Which? will continue to argue for radical reforms that ensure the outcome is a market that works competitively for [...]


Which? response to Financial Conduct Authority’s credit card market study

Richard Lloyd, Which? executive director said: “We welcome the FCA taking a closer look at credit cards. With millions of people using credit cards to pay for essentials, it’s vital that consumers are better protected.  “Too many credit cards appear to be designed to catch customers out. The FCA should investigate how lenders can help put consumers in [...]