Fishy findings in chip shop tests

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Which? calls for fair energy prices

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Consumers frustrated by unauthorised overdraft fees

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“Can be worrying when a company goes in to administration but you still have consumer rights” – Which? response to Phones 4U going into administration

A Which? spokesperson said: “It can be worrying when a company goes in to administration but you still have consumer rights. “If you have recently placed an order with Phones 4U which hasn’t been delivered, then it has said your order will be cancelled and your money will be refunded. Phones 4U has also promised that [...]

Big banks still falling down on customer satisfaction

First Direct once again tops the table for customer satisfaction however many of the big high street banks are still stuck near the bottom as a new Which? analysis reveals the best and worst financial companies. We asked more than 20,000 members of the public, in four independent surveys, how happy they are with their [...]

Fishy findings in chip shop tests

Which?’s latest round of food testing, as part of the Stop Food Fraud campaign, has revealed around one in six of the fish samples we bought from chip shops was not what we’d ordered. We tested 45 samples of fish labelled cod or haddock bought from random fish and chip shops in Birmingham, Glasgow and Manchester. We [...]

Which? calls for fair energy prices

New Which? research has revealed a shocking lack of trust in energy companies as we launch a new campaign calling for fair energy prices. Our latest research reveals just one in five people (18%) trust suppliers to charge a fair price for their energy and more than half (54%) say it’s difficult to compare the prices of [...]

Plymouth revealed as Great Britain’s mortgage-free capital

Plymouth has emerged as the home-owning capital of the country with 44 per cent of people in the city owning their home outright. Glasgow props up the league table with just 24 per cent of residents being mortgage-free. The figures (1) are released today by Which? Mortgage Advisers. The average price of a property in [...]

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‘The Government must commit to keeping the £11bn cost of rolling out smart meters under control’ – our response to Public Accounts select committee announcement on smart meters.

Richard Lloyd, Which? executive director, said: “Energy prices are consistently one of the top worries for consumers so the Government must commit to keeping the £11bn cost of rolling out smart meters under control. “As consumers will ultimately foot the bill for smart meters, the programme must be done at the lowest possible cost and [...]

‘Good to see moves to ensure people get their money back’ – our response to Big Six action to repay money held in closed energy accounts

Richard Lloyd, Which? executive director, said: “It’s unacceptable that energy companies have been sitting on millions of pounds of consumers’ cash, so it’s good to see moves to ensure people get their money back. “Ofgem was right to step in to deal with this. To help restore consumer trust in the energy market, suppliers must [...]

“It’s good to see the independent suppliers attracting customers and growing, but they are still dwarfed in size by the Big Six” – our response to First Utility breaking the one million accounts barrier

Richard Lloyd, Which? executive director said: “It’s good to see the independent suppliers attracting customers and growing, but they are still dwarfed in size by the Big Six. While a step forward this alone isn’t enough to make this sector work better for consumers. “We need to see radical reforms to Fix the Big Six that will inject more competition into the [...]

“Your airline has an obligation to offer you assistance” – Which? consumer rights advice on flight delays caused by strike action

A Which? spokesperson said: “If you have a flight delay because of a strike, your airline has an obligation to offer you assistance if the delay is expected to go beyond a certain point. You could be entitled to food, drink and overnight accommodation, if required. Our advice is always to contact your airline before [...]