Tickets still being sold unlawfully

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Investigation reveals multiple failings by Whirlpool

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Government taskforce must not let businesses off the hook on scams

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Tickets still being sold unlawfully

New Which? research reveals music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites.   With the Government’s independent review of the secondary ticketing market due to report by 26 May, Which? has found numerous examples of tickets being sold in breach of the Consumer Rights Act [...]

Nuisance calls: an everyday modern menace

As new research reveals that thousands of people receive an average of 26 nuisance calls a month, Which? is calling for further action by the Government to tackle this everyday modern menace. Which? and call blocking provider trueCall have analysed over seven million calls made to trueCall customers over a three year period. This research [...]

Press Release

What’s the score with credit reports?

As new research finds that confusion about credit reports is rife, Which? provides top tips to help consumers get to grips with theirs. Credit reports play a key role in determining what financial products consumers can access and help people spot any fraudulent financial activity being carried out in their name, yet more than half [...]

Which? position on the EU referendum

A Which? spokesperson said: “As an apolitical, independent organisation we do not have a position on the EU referendum. We will continue to campaign on consumer issues at a European level and, should any changes be made, we will assess the impact on UK consumers.”  

Statement

Investigation reveals multiple failings by Whirlpool

As a Which? undercover investigation reveals multiple failings by Whirlpool in dealing with customers affected by safety issues, the consumer champion calls on Whirlpool to clean up its act and treat affected customers fairly. Following reports of 5.3 million customers potentially affected by tumble dryer fires and some customers having to wait up to a [...]

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Alex Neill to replace Richard Lloyd

Tomorrow, Friday 20th May, Richard Lloyd leaves Which? after serving five years as executive director. Following his departure, Alex Neill will replace Richard Lloyd. Alex joined Which? in 2008 and has responsibility for policy, consumer campaigns and group communications. She is the lead media spokesperson for high profile campaigns​ and consumer issues. Alex has significant experience [...]

Statement

“Give more power to consumers”, Which? response to Better Markets Bill in Queen’s Speech

Alex Neill, Which? Director of Policy and Campaigns, said “We welcome the Government’s plans to boost competition and make markets work better for consumers through the Better Markets Bill.” “The Government must use this opportunity to give more power to consumers who want to switch suppliers, ensure that regulators engage consumers effectively with their work [...]

Statement

“The right to automatic compensation when service fails.” – Which? response to Digital Economy Bill in Queen’s Speech

Alex Neill, Which? Director of Policy and Campaigns said: “We welcome the Government’s commitments to ensure every UK household will have legal right to a fast broadband connection, the right to automatic compensation when service fails and improved telecoms switching. “We know that consumers now view telecoms as an essential service so we look to [...]

Statement

“This inquiry has achieved little more than to propose basic information measures the big banks should have introduced years ago” – Which? response to the CMA’s proposed banking remedies

Alex Neill, Which? Director of Policy and Campaigns, said:   “After 18 months this inquiry achieved little more than to propose basic information measures that the big banks should have introduced years ago. Steps to stimulate switching are welcome but the chance to deliver better banking for all consumers has been missed.   “The ball [...]

“Make company directors accountable for nuisance calls.” – Which? response to ICO’s latest fine for nuisance calls made by a Blackburn based CMC

Alex Neill, Which? Director of Policy and Campaigns said: “It is good to see another hefty fine for a claims management company caught making millions of nuisance calls. However, this case further highlights that alongside fines we need new rules to make company directors accountable for nuisance calls. “We want to see the Government use [...]