Fishy findings in chip shop tests

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Which? calls for fair energy prices

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Consumers frustrated by unauthorised overdraft fees

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‘Better late than never for struggling borrowers’ – Which? response to Wonga’s announcement

Which? executive director Richard Lloyd said: “Wonga’s announcement is better late than never for struggling borrowers but it’s clearly a result of the regulator taking a tougher approach. The FCA must keep payday lenders on a tight leash. “We have long called for more responsible affordability checks and better advice. The next step must be a clamp down on [...]

“Disappointing that Phones 4u now won’t be refunding their customers” – Which? response to Phones 4u not refunding customers on iPhone 6 orders

Which? executive director, Richard Lloyd, said: “It’s disappointing that Phones 4u now won’t be refunding their customers but if you’re affected you may still be able to get your money back. If you paid using a credit card then you will have more protection and can make a claim ​to your credit card provider ​under [...]

‘Suppliers need to respond with immediate improvements,’ our response to Ofgem’s supplier complaints handling research

Richard Lloyd, Which? executive director said: “It shouldn’t need involvement from Ofgem for energy companies to get the basics right. We found energy companies have hit rock bottom with woeful service and dreadful complaints handling. “This situation has been going on for far too long and it’s little wonder that consumer trust is so low. Suppliers need to [...]

Complicated rules for “simple” savings accounts

New Which? research reveals four out of every 10 instant-access savings accounts and cash ISAs come with restrictions.  We found 39% of the 285 instant-access and cash ISA savings accounts currently available come with rules and restrictions that can prevent people accessing their savings, or being eligible for the account in the first place. We found: [...]

“Can be worrying when a company goes in to administration but you still have consumer rights” – Which? response to Phones 4U going into administration

A Which? spokesperson said: “It can be worrying when a company goes in to administration but you still have consumer rights. “If you have recently placed an order with Phones 4U which hasn’t been delivered, then it has said your order will be cancelled and your money will be refunded. Phones 4U has also promised that [...]

Big banks still falling down on customer satisfaction

First Direct once again tops the table for customer satisfaction however many of the big high street banks are still stuck near the bottom as a new Which? analysis reveals the best and worst financial companies. We asked more than 20,000 members of the public, in four independent surveys, how happy they are with their [...]

Fishy findings in chip shop tests

Which?’s latest round of food testing, as part of the Stop Food Fraud campaign, has revealed around one in six of the fish samples we bought from chip shops was not what we’d ordered. We tested 45 samples of fish labelled cod or haddock bought from random fish and chip shops in Birmingham, Glasgow and Manchester. We [...]