Which? crowns best of business

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'NHS dentists’ not offering NHS appointments

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Action needs to heat up on cold calls

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“We expect all banks to ensure staff are properly trained” – Which? response to new rules reducing the FSCS deposit protection level from £85,000 to £75,000

Which? executive director, Richard Lloyd, said: “A reduction in the compensation scheme limit means people could unwittingly leave thousands of pounds at risk if they’re not made aware of the new rules. We’ve consistently found bank staff have an extremely poor knowledge of the scheme so, with people’s savings soon to have less protection, we expect all […]

“Disappointing customer complaints haven’t been dealt with fairly”- Which? response to EE being fined £1million by Ofcom

Which? executive director, Richard Lloyd, said:  ‘Telecoms are now an essential part of people’s lives, so it’s disappointing customer complaints haven’t been dealt with fairly. Companies won’t always get it right and that’s why it’s important people feel protected and empowered to escalate their complaint to get their issue resolved.’

“This is only likely to be the tip of the iceberg”- Which? response to ICO’s new nuisance calls complaints figures. 

Which? executive director, Richard Lloyd  said: “The volume of complaints to the ICO is growing and our research shows this is only likely to be the tip of the iceberg. This is why regulators, Government and industry must work harder to cut off unwanted calls and texts that annoy millions of us every day. “The […]

“It’s right that students are demanding more from their university” – Which? response to Jo Johnson MP’s speech on teaching

Which? executive director, Richard Lloyd, said: “It’s good to hear the Universities Minister support​s​ access to more information for students. With tuition fees approaching £9,000 a year, it’s right that students are demanding more from their university experience and want to see value for money. We want the government to improve the information that has […]

“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]

“​​Biggest telecoms providers are letting their customers down” – Which? response to Ofcom’s telecoms complaints data​

Which? executive director, Richard Lloyd, said: ​​“We’ve consistently found that the biggest​ telecoms​ providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]

“More bad news for long suffering energy customers” – Which? response to the Energy Ombudsman’s Annual Report that shows complaints about energy suppliers have doubled in the last year.

Which? executive director, Richard Lloyd said: “Rocketing complaints about suppliers to the Ombudsman is more bad news for long suffering energy customers. The large energy firms, which dominate the market, need to tackle this and put an end to poor service. “With the Competition and Markets Authority reporting next week, we need to see remedies that will […]

“A huge win for millions of travellers​” – Which? response to reports of the Member States’ proposals to end roaming charges across the EU

Which? executive director, Richard Lloyd, said: “This long-awaited move to scrap EU mobile roaming charges would be a huge win for millions of travellers, especially those who have faced expensive charges for data roaming when their mobile hasn’t even left their suitcase. It would put an end to uncertainty about using mobiles abroad and cut bill shocks off at the source. […]

Revealed: the baby products you don’t need

New Which? research has revealed expectant parents could save hundreds of pounds by avoiding 10 products parents told us are least useful. We asked more than 2,000 parents to vote for the baby products they believe are the most and least useful. We calculated new mothers and fathers could save up to £408 by avoiding […]