New Which? research shows Big Six still failing energy customers

Read Press Release

Action needed to clean up dental costs

Read Press Release

Mobile customers losing out on billions of pounds by being on wrong contract

Read Press Release

“Fewer players in an essential market like telecoms is rarely a good thing for consumers and competition” – Which? response to the Three and O2 merger

Which? executive director, Richard Lloyd, said: “With two major mobile network providers looking to merge, this would be a significant change to the market and one that will need careful consideration by the competition authorities to ensure that consumers are protected from higher prices or poorer service. Fewer players in an essential market like telecoms is [...]

“Good to see MPs recognising the need to reform NHS complaints handling” – our response to the Health Committee’s report ‘Complaints and Raising Concerns’

Which? executive director, Richard Lloyd, said: “It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single ombudsman service to join up health and social care complaints. “We now need to see the Government acting on these recommendations and paving the way for wider reforms including [...]

Statement

“Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices”, Which? response to British Gas’s announcement to cut its standard gas price.

Which? executive director, Richard Lloyd, said: “Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices. Energy bills are consistently the number one financial concern for households, so we now need other suppliers to do more to help people struggling with the cold. “The [...]

Action needed to clean up dental costs

Which? launches a new campaign to ‘Clean Up Dental Costs’ as we find people could be paying more than they need to for treatment because some dentists aren’t upfront about prices or clear about what treatment patients are entitled to on the NHS.   Existing rules state that dentists must have a price list prominently on [...]

Pet insurance can make owners barking mad

Which? research reveals that some pet insurance customers are seeing premiums double as their pet ages and being required to pay up to 20% of the costs of a claim. This could mean a significant outlay as we also found first-time treatments cost pet owners an average of £900. We surveyed 1,675 Which? members and looked at a number of pet insurance policies on comparison [...]

Over-50s ripped off by pricey products

Which? analysis of 55 financial products designed for over-50s has found some are a rip-off compared with mainstream alternatives. We found bad deals in five areas targeted at the over-50s, despite some coming with eye-catching celebrity endorsements and free gifts: Over-50s life insurance plans: These plans usually offer poor value with whole-of-life plans often offering a better return.  [...]

Mobile customers losing out on billions of pounds by being on wrong contract

New Which? research, as part of our Unlock Better Mobile Deals campaign, has revealed that mobile phone customers are collectively overpaying by billions of pounds per year by being on the wrong contract for their usage. Our new study finds that mobile customers are losing out on £5.42bn per year, either by paying for texts, minutes and data they don’t [...]

Which? reveals multi-billion pound consumer price tag for infrastructure improvements

Ahead of a Commons debate on the Infrastructure Bill, new research from Which? has revealed the multi-billion pound costs that consumers will have to meet over the next decade. Based on data published by HM Treasury, Which? analysis shows that of the £327 billion infrastructure costs between now and 2021, consumers will ultimately pay around [...]