Best and worst supermarkets revealed

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Overdraft charges could cost £156 more than payday loans

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Could you afford Sherlock’s Baker Street flat or Dot Cotton’s house in EastEnders?

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“Co-op Energy’s price rise is another blow for customers” – Which? response to Co-operative Energy’s price increase

Alex Neill, Which? Managing Director of Home and Legal Services, said: “Co-op Energy’s price rise is another blow for customers, who will be outraged that their energy bills are set to go up when the regulator suggested that inflation busting rises are unnecessary. Customers sitting on their standard tariff should look to switch to better [...]

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Which? response to British Gas’ new rewards scheme

Alex Neill, Which? Managing Director of Home and Legal Services, said: “It’s vital that rewards like this do not make it more complicated for customers to compare and get the best energy deals. Our advice to customers would be to make sure that they aren’t paying over the odds for their energy and to ensure [...]

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Hotel hygiene ratings leave food for thought

An investigation by Which? Travel has found that more than 650 UK hotels have a poor food hygiene rating. Some top hotels, including several with four stars and others with two AA Rosettes, received a food hygiene rating of just one. In total, 652 UK hotels, B&Bs and guesthouses have poor food hygiene ratings, indicating [...]

“People need to have confidence that they can get healthy and affordable food that is produced to a high standard” – Which? response to Andrea Leadsom’s speech to the National Farmers Union

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Brexit is an opportunity to put consumer interests at the heart of our food and farming policy. “People need to have confidence that they can get healthy and affordable food that is produced to a high standard. It’s vital that there is no watering down of [...]

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“Government must hold VW to account and sort this mess out” – Which? comments on VW evidence at Transport Committee

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Volkswagen drivers in the UK have been treated woefully by the company and will continue to question why there is no compensation deal on the table for the 1.2 million owners affected. The UK Government must act to hold VW to account and sort this mess [...]

Be prepared if parted with your bag on short-haul flights

Passengers forced to put hand luggage into the hold because airlines say they don’t have space in the cabin could miss out on compensation if valuables go missing, warn Which?. Which? asked more than 7,000 passengers about the 11,000 flights they had been on in the last year and found that over a quarter (26%) [...]

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“Simply unacceptable” – Which? response to ORR statistics

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “These latest findings echo our recent satisfaction survey, that the rail sector is regularly failing passengers with frequent delays and cancellations, as well as overcrowding, reduced carriages and poor conditions. This is simply unacceptable and urgent action must be taken so that rail services actually start [...]

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Best and worst supermarkets revealed

Waitrose and Iceland have been rated as the best supermarkets for in-store and online experience respectively, while Marks and Spencer has topped the first ever Which? convenience store satisfaction survey with its Simply Food stores. In a Which? survey of more than 7,000 shoppers, Waitrose secured the in-store accolade just ahead of closest competitor Marks [...]

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“The Government must introduce a new ombudsman” – Which? response to a call for a rail ombudsman

Vickie Sheriff, Director of Campaigns and Communications, Which? said: “The sharp increase in passenger complaints is further evidence of the urgent need for train companies to put passengers first. “Consumers are poorly protected in rail with no independent body to help them resolve a complaint against a train company when they face cancellations, delays and [...]

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