10 million Brits may face ​Bank Holiday misery with travel ​delays

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Which? boiler investigation uncovers shocking servicing

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Which? calls for end to rip-off car insurance fees

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“It’s shocking how easily people can lose control of their personal data” – Which? response to the ICO investigating data selling

Which? executive director, Richard Lloyd, said: “It’s shocking how easily people can lose control of their personal data as a result of it being sold on and shared. The trade in personal data is now big business and is one of the biggest contributors to the everyday menace of nuisance calls. “All organisations should ensure […]

“If the regulator finds evidence of mis-selling then annuity providers could be hit with a very big bill” – Which? response to speculated FCA investigation

Which? executive director Richard Lloyd, said: “Many pensioners feel they’ve had a raw deal in retirement, which is why we’ve repeatedly called for annuity sales to be investigated. If the regulator finds evidence of mis-selling then annuity providers could be hit with a very big bill. It’s only fair that the regulator then ensures providers […]

Statement

“This latest IT glitch at HSBC will do little to reassure consumers that banks are making improvements” – Which? response to HSBC IT glitch

Which? executive director, Richard Lloyd, said: “Banks have suffered a series of unacceptable failures with their IT systems in recent years and this latest one at HSBC will do little to reassure consumers that banks are making improvements. It’s essential regulators continue to take tough action to ensure banks properly maintain the payments system we […]

“It’s about time that airlines hold their hands up and pay compensation where it’s due” – Which? response to judgment in Goel & Trivedi v Ryanair case

Which? executive director Richard Lloyd, said: “This case is a huge victory for consumers and should deter other attempts to shorten the six year time limit for seeking redress. It’s about time that airlines hold their hands up and pay compensation where it is due. “We are urging people to hold their airline to account […]

“Silent and abandoned calls not only waste people’s time but can be distressing,” – Which? response to Ofcom fining XS Remarketing Ltd, trading as Debt Masters Direct, £150,000 for making silent and abandoned calls.

Which? executive director, Richard Lloyd said: “Silent and abandoned calls not only waste people’s time but can be distressing, so we welcome Ofcom taking strong action. Hopefully this fine will make other companies think twice before bombarding people with nuisance calls.   “We urge consumers to report nuisance calls and texts to give regulators the vital ammunition they […]

“Information about availability doesn’t reflect reality” – Which? response to Health and Social Care Information Centre’s data on dentistry

Which? executive director, Richard Lloyd, said: “Our research shows just how difficult it is for patients to get an NHS dental appointment as information about availability doesn’t reflect reality. The regulator must ensure the existing rules are put into practice, so people can easily find an NHS dentist.” Notes to editors Our ‘Clean Up Dental Costs’ […]

“The Government needs to reform the broken complaints system” – Which? response to the Parliamentary and Health Service Ombudsman report

Which? executive director, Richard Lloyd, said: “We know people are reluctant to complain because they don’t feel confident that action will be taken. The Government needs to reform the broken complaints system in public services to prevent serious failings.” Notes to Editors Our‘Make complaints count’campaign now has over 83,000 supporters and is calling on the Government […]