Which? reveals potential scale of bank transfer scams

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Scottish cities top the table for nuisance calls

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Aldi tops festive taste tests

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Scottish Government must use its new powers to benefit consumers

A new report from Which? reveals that many Scots are having problems in key industries like energy but don’t know where to go to seek help, underlining the need for the Scottish Government to make full use of its recently devolved consumer powers. The Which? Scottish Consumer Insight Report 2016 reveals Scottish consumers’ trust and experience of [...]

Press Release

One year on, Whirlpool still failing customers

A new investigation from Which? shows that, one year on from announcing the tumble dryer fire issue affecting millions across the UK, Whirlpool is still failing its affected customers. Which? first investigated the Whirlpool tumble dryer safety issue in April this year and launched a second investigation in November. Which? found that one in five (22%) of the affected customers surveyed in April are still [...]

“Care homes shouldn’t make it more difficult” – Which? response to the Competition and Markets Authority review of the UK care market.

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We know people don’t feel confident when making the difficult decision about care for their elderly relatives. Care homes shouldn’t make it more difficult by not providing the information needed, using unfair practices and contract terms or hiding charges. “We welcome the decision from the CMA [...]

“A bitter pill to swallow for passengers” – Which? response to rail fare rise

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Today’s confirmation that rail fares are on the rise again will be a bitter pill to swallow for passengers who continue to experience cancellations, delays, overcrowding and poor service from their train companies. “If trust in the rail industry is to be rebuilt, more must be done [...]

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“It is only right that beleaguered Southern commuters are being offered improved compensation” – - Which? response to Southern passenger compensation announcement

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It is only right that beleaguered Southern commuters are being offered improved compensation after months of travel misery. With no end in sight for the extreme disruptions passengers are experiencing, much more needs to be done to ensure all passengers receive compensation for overcrowded trains and poor service. Where [...]

“Customers should look to see if they can switch to a better deal” – Which? response to British Gas price freeze.

Alex Neill, Which? Managing Director of Home and Legal Services, said: “While it’s welcome that another big energy supplier is freezing its standard tariff prices, these are generally the most expensive deals on the market and customers should look to see if they can switch to a better deal. “Energy companies should be doing much more [...]

“We encourage customers to research whether there is a better deal for them” – Which? response to Ofgem asking Co-operative Energy to take on customers from collapsed GB Energy Supply

Alex Neill, Managing Director of Home and Legal Services, Which? said: “It is welcome that Ofgem have swiftly appointed Co-operative Energy to take on GB Energy’s customers and that they will be paying the same amount as before. We encourage these customers to research whether there is a better deal for them.  Which? Switch provides consumers with [...]

The FCA must now use this review to tackle these high charges” – Which? response to the Financial Conduct Authority’s review of high-cost credit and overdrafts

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has long highlighted the fact that punitive unarranged overdraft fees can be more expensive than some payday loans. The Financial Conduct Authority must now use this review to tackle these high charges, which are often faced by the most vulnerable customers.”   Background In July [...]

“This is a welcome first step, but is not a cure” – Which? response to Payment Strategy Forum’s confirmation of payee initiative

Alex Neill, Managing Director of Which? Home & Legal Services, said: “This is a welcome first step, but is not a cure and won’t be enough to protect people from bank transfer scams. Many people will be surprised that banks don’t already do things like check that the payee name matches the account number. “With [...]

Video: “Millions of people have suffered woeful levels of service from Openreach” – Which? response to Ofcom’s announcement on BT & Openreach

Alex Neill, Managing Director of Home and Legal at Which? said: “Millions of people have suffered woeful levels of service from Openreach, so these reforms must lead to significant improvements for customers who have been let down for too long. “Telecoms are now an essential part of our daily lives, so it’s vital that Ofcom [...]

Statement