Best of UK business shortlisted for the Which? Awards 2015

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Which? report says next government must do more on energy efficiency

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Biggest broadband providers bring their customers down loads

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Best of UK business shortlisted for the Which? Awards 2015

The best brands from car manufacturers to supermarkets, and banks to mobile and broadband providers have been announced in the shortlist for the Which? Awards 2015 today. Now in its ninth year, the Which? Awards continue to reward and celebrate the brands that put their customers at their heart of their business. In a crowded consumer market place, more than half of [...]

Foods on the go that are unhealthier than a burger

The latest Which? research reveals the sandwiches and salads that have more calories and fat than burgers and a pizza. Our research reveals that at a time when many people are trying to make healthier choices, there can be high levels of fat, sugar and salt in foods you wouldn’t always expect. We studied eight [...]

“​It’s worrying there’s no guarantee the new ombudsman will cover the whole market” – our response to the CAA’s plans for an ‘aviation ombudsman’

​Which? executive director Richard Lloyd said:  “These proposals are a start, but it’s worrying there’s no guarantee the new ombudsman will cover the whole market and may charge consumers fees to get redress. Like its counterparts in finance, energy and telecoms, this ombudsman should offer a whole of market redress system that is free for all consumers.”​

Statement

“These failings add insult to injury for customers who have already been ripped off once” – our response to FCA fining Clydesdale Bank for failings in PPI complaint handling

Which? executive director, Richard Lloyd, said: “These failings add insult to injury for customers who have already been ripped off once. It’s been clear for years that banks should be doing more to resolve the mistakes they’ve made and this fine should be a warning shot for others who still aren’t treating customers fairly. The [...]

“It is good news it’s now easier for regulators to prosecute nuisance callers”, Which? response to today’s changes to nuisance call rules

Which? executive director, Richard Lloyd, said: “Unwanted calls disrupt the lives of millions every day, so it is good news it’s now easier for regulators to prosecute nuisance callers. Regulators must send a crystal clear message to firms that nuisance calling is unacceptable by using these new powers to maximum effect. “We urge everyone to report [...]

“This company has driven a coach and horses through cold calling rules” – Which? response to the fine given to Direct Assist Ltd today by the Information Commissioner’s Office (ICO) for breaking nuisance call rules.

Which? executive director, Richard Lloyd, said: “This company has driven a coach and horses through cold calling rules and it’s good the ICO has acted decisively. We want to see more fines when the rules change next week to make it easier for regulators to punish firms making these calls. “We also want to see senior [...]

“It’s important that Food Standards Scotland builds on the work of its predecessor and operates transparently as a strong, independent consumer champion” – Which? response to the Food Standards Scotland coming into operation today

Which? executive director, Richard Lloyd, said: “It’s important that Food Standards Scotland builds on the work of its predecessor and operates transparently as a strong, independent consumer champion. It’s vital that the new food agency tackles the challenges facing Scotland, including obesity rates, food poisoning and food fraud, putting the interests of Scottish consumers at [...]

Consumer concerns about district heating hot up

A new Which? report has raised concerns about whether district heating schemes, increasingly used at high profile developments, offer consumers a fair deal after we found widespread consumer dissatisfaction with costs and poor customer service. Around 210,000 UK households are currently connected to district heat networks with the Government predicting this could rise to eight million by [...]

Which? report says next government must do more on energy efficiency

A new Which? report has called for the next government to radically re-think its energy efficiency strategy to help millions of consumers ensure their homes are better insulated. With energy bills consistently one of the top financial worries for consumers, our new report, A Local Approach to Energy Efficiency, calls for a better approach to energy efficiency. Despite [...]