Government taskforce must not let businesses off the hook on scams

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Three in 10 university applicants regret A-level choices

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UK mobile users only able to connect to 4G half of the time

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Government taskforce must not let businesses off the hook on scams

As new research reveals 85% of people think businesses should have equal or greater responsibility than consumers for protecting them from online fraud and scams, Which? is calling on the Government to take action. Which? today launches its ‘Safeguard us from Scams’ campaign, calling on the Government’s Joint Fraud Taskforce to review how businesses take responsibility when their customers are [...]

“The Government has been woefully slow in holding VW to account” – Which? response to Shadow Transport Secretary comments:

Which? executive director, Richard Lloyd, said:  “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK [...]

“We welcome this latest action from the ICO.” – Which? response to ICO’s latest fine for nuisance calls by Scottish home improvements company

Which? executive director Richard Lloyd said: “We welcome this latest action from the ICO against a company fined for bombarding people with millions of nuisance calls. “Our latest research found that nine in 10 Scots have been on the receiving end of nuisance calls, with the large number of these about energy efficiency. “We are [...]

Three in 10 university applicants regret A-level choices

New research from Which? University reveals that three in 10 (28%) university applicants wished they had chosen different A-level subjects, and four in 10 (41%) wished they had thought more about what subjects might help them get into university. In the survey of over 1,000 UK students who had applied to university, only around half [...]

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“Retailers must get their house in order” – Which? response to the CMA investigation into Asda.

Which? executive director Richard Lloyd said: ​”Following our super-complaint last year, we are pleased to see the CMA investigation has resulted in Asda taking action to stop misleading special offers​​. Asda has been found breaking the rules and now must​ immediately ​clea​n ​up ​their ac​t​. ​”Our super-complaint and actions taken by the authorities should serve [...]

“It’s high time the large energy firms put the basics right for their customers”- Which? Response to Scottish Power fine.

Which? executive director Richard Lloyd, said:  “ScottishPower failed its customers on the very basics, so it’s no surprise they have received this fine from the regulator. Customers were poorly treated for years and, while this penalty is welcome, you have to question whether it will act as a strong enough deterrent to others. “With poor customer [...]

The big questions the Government needs to answer on VW

At the Transport Select Committee today, Which? executive director Richard Lloyd will say it is outrageous that UK consumers are still being left in the dark on the VW scandal and will call on the Government to take immediate and urgent action. Richard Lloyd will say: “VW customers feel conned. Our campaign supporters are angry. [...]

“Our advice to anyone with a BHS voucher is to spend it as quickly as possible.” – Which? comments on BHS filing for administration

Alex Neill, Which? Director of Campaigns, said: “Consumers need to be aware of their rights when a high street retailer goes into administration, particularly regarding gift vouchers. Our advice to anyone with a BHS voucher is to spend it as quickly as possible.”  Your rights: Which? has free independent consumer rights advice on what to do if a [...]

“This is another important victory in the fight against nuisance calls.” – Which? response to new government law that marketing companies will have to display number

Which? executive director Richard Lloyd, said: “This is another important victory in the fight against nuisance calls. With marketing firms now being forced to display their numbers when making calls, it will make it much easier for people to report them and enforcement action to be taken when companies break the law. Notes to editors [...]