Six in 10 consumers concerned at high levels of campylobacter in chicken

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Higher education needs to deliver value for money

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Pull the plug on confusing broadband advertising

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“​Another shameful example of energy companies failing their customers” – our response to Energy UK announcement on faulty pre-payment gas meters

Which? executive director Richard Lloyd, said: “This is yet another shameful example of energy companies failing their customers and one that has hit some of the very people who can afford it least. “Suppliers need to fix this fault as soon as possible and fully reimburse – with interest - the hundreds of thousands of people who have [...]

Christmas shoppers put off by poor parcel service

With one month until Christmas Day, new Which? research reveals that poor parcel service last Christmas is putting shoppers off buying presents online. As part of our Stamp Out Dodgy Deliveries campaign, we’ve found one in ten shoppers had a problem with a delivery last Christmas. Items arriving late was the top issue, with some saying they didn’t get their gifts in time for Christmas or arriving at [...]

Higher education needs to deliver value for money

Following a period of rapid reform, a new Which? report questions whether the higher education market is delivering value for money for students and finds that the current regulatory system is no longer fit for purpose.  Our report, ‘A degree of value: value for money from the student perspective’, uncovers a number of issues across the market affecting value for money and [...]

Investment brokers fail to get the basics right

A Which? investigation reveals that some investment brokers are failing to provide full and accurate information about the products and services they sell, which could hinder ‘DIY’ investors from making the right decisions for their needs. We tested 11 different investment brokers on their knowledge of the products and services they sell, asking common questions [...]

Which? calls for urgent action on campylobacter

With potentially high levels of the food poisoning bug campylobacter in chicken on sale in UK supermarkets, Which? is launching a new campaign calling on supermarkets, the FSA and the chicken industry to Make Chicken Safe. Consumers are being sold chickens with potentially lethal levels of bacteria, but action is not happening quickly enough to clean [...]

“RBS should pay the price for letting their customers down” – Which? response to the PRA and FCA fining RBS £56 million over IT failures

Which? executive director Richard Lloyd said: “RBS should pay the price for letting their customers down with unacceptable IT failures. These multi-million pound fines rightly reflect how important it is to consumers that banks properly maintain the payments system we all rely on. “With record low levels of confidence in banking, regulators must continue to [...]

Supermarket own brands top of tree in Christmas taste tests

New Which? research has found that getting the tastiest food and drink for Christmas doesn’t have to break the bank with supermarket own-brands awarded top spots in some of our festive taste tests.  This year our expert tasters blind-tasted Christmas puddings, sparkling wine and Champagne. Our Christmas pudding panel, which included Great British Bake Off 2013 winner Frances [...]

“It’s important that the public see action being taken” – our response to PHSO announcement on complaints handling

Which? executive director, Richard Lloyd, said:  “We welcome steps to improve the complaints process in health and social care services to give people more confidence their feedback counts. It’s important that the public see action being taken so we also want to see inspections triggered by high numbers of unresolved complaints.” Background:  1. Our ‘Make complaints count’ campaign now has over 60,000 [...]

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Energy suppliers fail to explain ‘simple’ tariff

A new Which? investigation, carried out as part of our Fair Energy Prices campaign, shows that energy suppliers are failing to provide customers with the information they need to accurately compare tariffs. In a mystery shopping exercise, we called 13 suppliers six times each (78 calls in total) asking them to explain the Tariff Comparison Rate [...]