Consumers frustrated by unauthorised overdraft fees

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Revealed: how the savings market is failing consumers

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Lifting the lid on sneaky fees and charges

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“The banks should now right the wrong they created” – Which? response to the FCA update on Payment Protection Insurance (PPI) mis-sales

Which? executive director Richard Lloyd, said: “High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly.  While it is good improvements have been made to PPI claims handling​, the banks should now right the wrong they created by proactively contacting the 2.5million ​customers who were unfairly treated. “Consumers can use our free claims [...]

“It’s vital that customers don’t pay the price for bad advice” – Which? response to the FCA fining RBS and NatWest £14.4 million for failures in mortgage advice

Which? executive director, Richard Lloyd said: “Getting a mortgage is one of the biggest financial decisions people make so it is right that RBS and Natwest have been fined for serious failings in their mortgage advice to customers. “RBS and Natwest have since overhauled their processes but any affected customers should get in contact with them directly. Many people don’t shop around when [...]

“Welcome news that Aldi is promoting healthier tills” – Which? response to Aldi’s announcement to stop selling confectionery and unhealthy foods at its checkouts.

Which? executive director, Richard Lloyd, said: “It is welcome news that Aldi is promoting healthier tills across all of its stores. We want all retailers to ensure that product positioning, particularly at the checkout, helps people to make healthier choices.”

Small airports soar in UK survey

Ahead of the bank holiday get away, the 2014 Which? UK airport passenger survey reveals how you can avoid Holiday Hassles by choosing a small airport. The annual Which? member survey of UK airports finds that small airports are, on average, providing a better experience than larger ones. Southend comes top for the second year [...]

Aldi cleans up in Which? washing-up liquid tests

The latest Which? washing-up liquid tests reveal Aldi as the winner for the first time on performance, just pipping Fairy Platinum on cleaning power. We first tested washing up liquid in 1959 and this year we’ve put 13 washing- up liquids from supermarkets and major brands to the test and found: Aldi’s Magnum Premium washing-up [...]

“The complaints system across public services should be overhauled” – our response to PHSO showing case summaries online

Which? executive director, Richard Lloyd said:  “People often don’t complain about public services because they think their feedback will not be heard or acted upon so publishing the results of investigations should give people more confidence that their complaints count. “The complaints system across public services should be overhauled so people can more easily speak [...]


Which? takes a closer look at laser eye surgery

A Which? undercover investigation finds a third of laser eye surgery consultations are poor quality.  We sent undercover researchers into 18 laser eye surgery clinics to look at how they were selling the procedure and the quality of advice given at initial consultations. An expert panel assessed that in a third of consultations the potential [...]

Press Release

Which? calls for a national savings strategy

A new Which? report reveals around 14 million people could be encouraged to save more.  The new Which? report explores consumer behaviour and attitudes to saving in the UK and identifies that there are approximately 11.5 million people who struggle to save regularly, and a further 2.5 million who don’t save but could afford to, [...]

George the Poet unmuted as 50,000 sign up to make complaints count

Which? unmutes an exclusive music track by George the Poet and producer Jakwob, as 50,000 sign up to our campaign for the Government to improve complaints handling in public services. As part of the Which? campaign to make complaints count in public services, George the Poet and music producer Jakwob collaborated to create a unique track. As [...]