Which? makes super-complaint on scams

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Microsoft needs to act as users are hit by Windows 10 update woes

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Government must rebuild trust on our railways after a summer of discontent

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“This market study is a welcome step to ensure consumers can be confident about getting the right deal for them” – Which? response to CMA market study into Digital Comparison Tools.

Alex Neill, Which? Director of Policy and Campaigns, said:   “People want to know they are getting a good deal for essential services such as energy, insurance and broadband. Price comparison websites should play a vital role in helping people to compare offers, so this market study is a welcome step to ensure consumers can [...]

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Could you afford the Friends apartment or the Simpsons’ house on Evergreen Terrace?

Always wanted to live in the apartment from Friends? Lusted after the LA mansion that the Fresh Prince grew up in? Fancy living like a Hobbit in Bag End? Find out if you could afford them with new research from Which? Mortgage Advisers. Which? Mortgage Advisers has calculated the cost of 10 of the most [...]

Which? makes super-complaint on scams

Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections [...]

“E.ON clearly let its customers down” – Which? response to E.ON payout after missing appointments with customers and then not providing compensation

Alex Neill, Which? Director of Policy and Campaigns, said: “E.ON clearly let its customers down so it is good to see Ofgem taking action. Following the recent market inquiry, the energy companies must do much more to up their game and improve their service if they are to retain and attract customers.  The regulator must [...]

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Microsoft needs to act as users are hit by Windows 10 update woes

After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due.  Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an [...]

Which? response to Financial Fraud Action’s ‘Take Five’ campaign

Alex Neill, Which? Director of Policy and Campaigns, said: “Even the savviest consumers get scammed, so banks must up their game in the fight against fraud. Consumers can only protect themselves so far and business should use its technology and resources to protect their customers and put things right when people get scammed.”

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Revealed: The seven packaging tricks designed to make us spend

A new Which? investigation uncovers the most popular packaging secrets used by big brands to tempt consumers to buy their products. Studies suggest it takes less than a tenth of a second for shoppers to make a judgement about the appeal of a product, with packaging playing an important part in helping you to decide [...]

“Giving people a choice over who supplies their water could lead to a better experience for consumers” – Which? response to Ofwat’s report on introducing competition in the water market

Alex Neill, Which? Director of Policy and Campaigns, said: “Giving people a choice over who supplies their water could lead to a better experience for consumers but any plan to open up the water market must learn the lessons of other utility markets. The Government should now consider whether a competitive water market would deliver better outcomes [...]

“People will want assurances from the Government that Hinkley Point will be delivered effectively, transparently and costs will not allowed to spiral out of control.”- Which? response to Hinkley Point approval

Alex Neill, Which? Director of Policy and Campaigns, said: “People will want assurances from the Government that Hinkley Point will be delivered effectively, transparently and costs will not allowed to spiral out of control. With energy bills still consumers top financial concern, it’s more important than ever that the Government and regulator push ahead with [...]