Herb hoax: is your oregano fake?

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“Supermarkets on notice to clean up their pricing practices” – Which? response to the CMA’s super-complaint report

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Students relying on the bank of Gran and Granddad

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“The industry continues to woefully underestimate the size of this scandal” – Which? response to Barclays £750m extra PPI redress provision.

Which? executive director, Richard Lloyd, said:​​ “We expect that ​Barclays will be the first of several ​big ​banks to set aside millions ​in extra provisions for PPI,​ as the industry continues to ​woefully ​underestimate the size ​of ​this scandal​​. “It’s wrong that consumers are forced to use alternative routes to get redress, but we’re going to be hearing the same story year after year […]

“Good to see Ofcom taking long awaited steps” – Which? response to Ofcom’s consultation to improve mobile phone switching

Which? executive director, Richard Lloyd, said: “It’s good to see Ofcom taking long awaited steps to make switching mobile companies easier. We want the new provider to be responsible for the process so it is simpler for consumers. Phone companies should also alert customers when their contracts are about to end and unlock handsets for free […]

“It’s absolutely right that payday loan customers are compensated for such poor practices” – Which? response to Cash Genie providing £20 million redress to customers for unfair practices

Which? executive director, Richard Lloyd, said: “It’s absolutely right that payday loan customers are compensated for such poor practices. The Financial Conduct Authority must keep the pressure up to ensure borrowers in difficulty are treated fairly and protected from falling further into a spiral of debt. As well as keeping the price cap under review, the […]

Banks fail tax knowledge test

Many of Britain’s biggest banks and building societies have shown a woeful lack of up to date knowledge about tax on savings, with two of the largest providers only scoring half the available marks in our tests. From next April, 95% of savers will no longer have to pay tax on their savings, but until […]

“The Government can’t keep throwing money at a scheme that has spectacularly failed to take off” – Which? response to Government’s Green Deal funding announcement

Which? executive director, Richard Lloyd, said: “We welcome this move as the Government can’t keep throwing money at a scheme that has spectacularly failed to take off.  Ministers should now work with consumers to put together a realistic new approach that is genuinely good value and helps people to save money by saving energy.”

“Nobody should have to pay a premium to complain” – Which? response to the FCA’s announcement on complaints handling and call charges

Which? executive director, Richard Lloyd, said: “Nobody should have to pay a premium to complain, so we’re pleased the FCA is making financial firms play fair with their customers. This is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of the biggest banks have already dropped ​higher rate numbers for […]

“Significant win for savers” – Which? response to FCA consultation on cash savings accounts

Which? executive director Richard Lloyd, said: “For too long, banks and building societies have left customers languishing in poor value savings accounts so today’s move from the FCA is a significant win for savers and the 69,000 people who supported our Scrap the Savings Trap campaign. “With many savers never switching because they don’t think it will […]

Herb hoax: is your oregano fake?

New research, as part of our Stop Food Fraud campaign, has revealed a quarter of samples of dried oregano tested contained other ingredients. The snapshot study, published exclusively by Which?, found that 19 of the 78 samples of dried oregano looked at contained ingredients other than oregano. Added ingredients, most commonly olive and myrtle leaves, were found […]

“Further action is now needed to publish better information for prospective students” – Which? response to the Government’s consultation on higher education

Which? executive director, Richard Lloyd, said: “We welcome the Government’s commitment to improving quality and providing value for money from alternative providers in higher education. Further action is now needed to publish better information for prospective students on the academic offer, costs and financial support available, as well as future employment opportunities.”