Lifting the lid on sneaky fees and charges

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Failures in car seat fittings could put children at risk

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Six million travellers experience holiday hassles

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‘P​rofits are down because of a warm winter, not lower prices ​’ – ​Which? response to British Gas interim figures

Richard Lloyd, Which? executive director said: “British Gas profits are down because of a warm winter, not lower prices. Ofgem reports that supplier profit margins are set to double, while energy costs continue to be the top consumer concern. “Energy companies must do everything they can to pass on any savings to their customers including falling [...]

‘The UK’s biggest mis-selling scandal’ – Which? response to additional provision the banks have set aside for PPI claims

Which? executive director Richard Lloyd said: “PPI is the UK’s biggest mis-selling scandal, with now more than £23 billion set aside by the banks.  “Banks need to make it as easy as possible for people to claim back the money they’re entitled to so they’re not encouraged to use unscrupulous claims management companies.” Notes to [...]

‘Right that the bank bonus rules are tightened’ – Which? response to Bank of England’s proposals to improve responsibility and accountability in the banking sector

Which? executive director Richard Lloyd said: “After successive banking scandals it’s right that the bank bonus rules are tightened. Bankers found breaking the rules – even years later – should be punished. “Tougher action by the regulators is vital if we are to see consumer trust restored and the culture of banking transformed.”

“Only right that Lloyds pays the price” – Which? response to Lloyds Banking Group fine for LIBOR failings

Which? executive director, Richard Lloyd said: “It’s only right that Lloyds pays the price for breaking the rules. Bonuses should be clawed back from the senior executives who presided over this scandal, rather than consumers being left to foot the entire bill. “The banking industry will continue to struggle to restore trust and will be [...]

‘We’re asking travellers to share their gripes’ – Which? response to school holiday getaway

Which? executive director, Richard Lloyd, said:   “We hope everyone has a hassle free holiday this summer but if you don’t, we want to hear about it.   “We’re asking travellers to share their gripes with Which?, so we can expose any dodgy deals and shoddy service.   “Consumers can also get clued up on their rights if [...]

“TPS alone will not stop nuisance calls” – Which? response to Ofcom and ICO’s Telephone Preference Service research

Richard Lloyd Which? executive director and chairman of the new independent nuisance call Task Force said: “The more people sign up to the Telephone Preference Service the better, but this research confirms that the TPS alone will not stop nuisance calls once and for all. “Companies need to play by the rules that are there to protect [...]

“Short time frame doesn’t give the full picture” – our response to HESA data on graduate employment

Which? executive director, Richard Lloyd, said: “Students told us that improving their employment prospects was the main reason for going to university so it’s good to see that graduate employment is up in the six months after graduation. However this short time frame doesn’t give the full picture and students need more detail on their employment prospects for the years, rather than months, after graduating to help them make a [...]

“Vital no stone is left unturned” – our response to today’s CMA statement on its energy investigation

Which? executive director Richard Lloyd said: “We welcome the breadth of issues that the CMA will study in its energy market investigation. It’s vital no stone is left unturned in establishing the truth behind our energy prices. In the meantime, Ofgem must continue its renewed, tougher approach to protecting consumers, and energy companies should make urgent [...]