Government must rebuild trust on our railways after a summer of discontent

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43 million air passenger journeys delayed

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More supermarket promotions on less healthy food

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“Hopelessly muddled” – Which? statement on the aviation complaints system

Alex Neill, Which? Director of Policy and Campaigns, said: “Consumers are poorly protected in air travel with a hopelessly muddled system to resolve complaints, which could deter passengers from taking on a company when they have a problem. “Airlines shouldn’t make it difficult for people to claim compensation and the current system for settling complaints [...]

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“The Government is in denial” – Which? response to Government obesity plan publication

Alex Neill, Which? Director of Policy and Campaigns said: “The Government is in denial if it thinks this vague plan and voluntary scheme are enough to tackle the current obesity crisis. “Just last month we found that most supermarket price-promotions are on less healthy foods and unhealthy foods are still being prominently promoted to children [...]

“It’s little wonder that trust in train companies is falling”- Which? response to rail fare increase following RPI inflation rate announcement

Alex Neill, Which? Director of Policy and Campaigns, said: “It’s little wonder that trust in train companies is falling when passengers face cancellations, delays and disruption yet see fares continue to rise. The Government must hold the industry to account by introducing a new mandatory ombudsman to ensure passenger complaints are properly heard, and introduce [...]

Which? makes new appointments to senior leadership team

Which? confirms the appointment of Caroline Normand, Sarah Threadgould and Vickie Sheriff, who join the Which? senior leadership team from 1st October 2016. Alex Neill will become Managing Director of Home and Legal Services and remains a member of the Which? senior leadership team. Caroline Normand is appointed Director of Policy Sarah Threadgould is appointed [...]

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“It is questionable whether these measures will be enough” – Which? response to CMA announcement on banking remedies

Alex Neill, Which? Director of Policy and Campaigns, said: “The steps outlined today, to provide customers with better information and an improved switching experience, are welcome. However it is questionable whether these measures will be enough, not only to increase competition but also to ensure banks deliver a better service for their customers. “It is [...]

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43 million air passenger journeys delayed

New Which? analysis shows that almost a quarter (24%) of the 1.9 million flights to or from the UK between April 2015 and March 2016 were delayed by 15 minutes or more, affecting around 43 million passenger journeys. Of the 449,000 flights, over 10,000 were more than three hours late, leaving up to a million [...]

“There are always winners and losers with base rate cuts” – Which? response to the Bank of England base rate cut.

Harry Rose, Which? Money Editor, said: “There are always winners and losers with base rate cuts. Borrowers are more likely to be better off after a rate cut, as lenders may offer loans and mortgages at lower rates. However, not all tracker mortgages will automatically drop, so it’s worth checking with your provider.    “For savers [...]

More supermarket promotions on less healthy food – Scotland

As new research finds supermarkets have more promotions on less healthy food and drink, Which? says retailers must play their part in the fight against obesity in Scotland. Which? analysed data collected by mySupermarket on the number of promotions across the major supermarkets between April and June this year. Of the 77,165 promotions where nutritional [...]

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