Stop making fire risk fridges, says Which?

Read Press Release

High street banks slump on customer satisfaction and complaints

Read Press Release

Millions more concerned about energy prices post-election

Read Press Release

Stop making fire risk fridges, says Which?

Manufacturers must stop making fire risk non-flame retardant plastic-backed fridges, freezers and fridge freezers immediately Which? is warning today, as it labels the current British Standard on cold appliances ‘deficient’ and ‘inadequate’. Following a recent review of cold-appliance safety, the consumer champion has this week written to manufacturers to urge them to stop using non-flame [...]

Press Release

High street banks slump on customer satisfaction and complaints

Some of the UK’s biggest banks have been ranked among the poorest performers for customer satisfaction and complaints handling, according to new analysis by Which?. Lloyds – the worst performing big bank with an overall score of 58% – is in joint bottom place with Danske Bank. The results make disappointing reading for many of [...]

Press Release

Which? responds to Ryanair flight cancellations

Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s cancellation of hundreds of flights at short notice is ​a nightmare​ for its passengers, ​with​ thousands facing huge inconvenience and ​many more ​left in the dark ​with no idea whether their flights will be affected or not. “​Ryanair must urgently publish ​the full [...]

Statement

Which? response to Ryanair cancelling flights

Rory Boland, Which? travel editor, said: “Ryanair cancelling many flights at short notice will cause huge inconvenience and great distress for its passengers. It must arrange alternative flights or provide a full refund for everyone affected. “It’s also essential that Ryanair release a full list of flights that will be affected so that passengers have [...]

Statement

Millions more concerned about energy prices post-election

Millions more people want to see action on energy prices since the election highlighting the impact of the government’s failure to take action, according to new research by consumer champion Which? The significant increase, equivalent to 3 million people from April 2017 to September 2017, follows a lack of government action on energy bills, despite [...]

Press Release

Which? research reveals how the menace of nuisance calls must be addressed

As Which? hosts an event in the Scottish Parliament to discuss the Government’s Action Plan to tackle nuisance calls with MSPs, new research from the consumer champion reveals how these calls continue to be an issue for Scots. As many as eight in 10 (81%) received a nuisance call on their landline in the last [...]

Press Release

Which? response to Scottish Government’s nuisance calls action plan

Alex Neill, Which? Managing Director of Home Products and Services, said: “Scots continue to receive more nuisance calls than the rest of the UK, and the Scottish Government’s action plan should deliver positive changes to ensure that people are no longer bombarded by these unwelcome calls. “Which? has long campaigned for action to be taken against this everyday [...]

Statement

Which? response to Scottish Government announcement on food policy

Alex Neill, Which? Managing Director of Home Products and Services, said: “Our research has shown that people in Scotland would like to eat more healthily but it’s the less healthy options that are more likely to be included in supermarket promotions. Retailers have to be more responsible with the type of products they include in [...]

Statement

Which? response to Financial Ombudsman Service PPI complaints data

Gareth Shaw, Which? money expert, said: “The rise in upheld PPI complaints shows that this scandal is far from over. If you’ve had a complaint turned down by a bank and you disagree with the decision, you should take this up with the FOS. “There are still millions of pounds in compensation available to consumers who [...]

Statement

“Whirlpool can no longer continue to ignore its responsibility for the safety of its customers and must now conduct a full product recall” Which? response to Llanrwst Fire Inquest conclusion

Alex Neill, Managing Director of Home Products and Services, said: “In the face of the tragic deaths of these two men, Whirlpool can no longer continue to ignore its responsibility for the safety of its customers and must now conduct a full product recall of the potentially lethal tumble dryers in people’s homes across the [...]

Statement