Southern records its lowest ever score in annual passenger survey

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Banks still letting customers down on clear charging

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Asda cheapest supermarket of 2016

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“The Government must now do much more to set out how consumer interests will be put at the heart of their objectives” – Which? response to Prime Minister’s speech on Brexit

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Consumer spending is worth almost £100bn each month to the economy and consumer confidence is vital for stability and growth. The Government must now do much more to set out how consumer interests will be put at the heart of their objectives. It must ensure that [...]

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“By itself, a better switching service won’t deliver the transformation in banking that consumers need” – Which? response to CMA banking update

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Moves to make switching bank accounts easier and give consumers better information and greater confidence in the switching process are welcome. However, if people can’t easily compare the costs of their account and bank services with others on the market, they won’t know if they [...]

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“Another example of tickets being sold on resale sites almost as soon as they go on sale” – Which? response to tickets for musical Hamilton appearing on secondary ticketing websites at inflated prices

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:   “This is yet another example of tickets being sold on resale sites almost as soon as they go on sale – often at inflated prices. Consumers run the risk of missing out on their dream event or paying over the odds, without knowing key information [...]

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“If the train company isn’t playing ball, consider taking legal advice”- Which? response to passenger who secured a refund through his credit card company as a result of Southern’s poor service

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Affected rail passengers shouldn’t have to resort to such measures to get the compensation they rightly deserve for the inconvenience caused due to Southern’s awful service. “This is why Which? is launching a new campaign calling for rail services to finally deliver for passengers and give [...]

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Southern records its lowest ever score in annual passenger survey

As Southern suffers its worst ever customer satisfaction score in Which?’s annual rail survey, the consumer champion launches a campaign taking the industry to task on unacceptable services that don’t deliver even the basics for long suffering passengers. The survey of over 2,000 commuter experiences found: Southern achieved a dismal score of just 21%. One [...]

“It needs to deliver results for the millions of people harassed every day by nuisance calls” – Which? response to BT’s introduction of their nuisance calls blocking service

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Telecoms companies have a responsibility to tackle nuisance calls. We have long campaigned for tougher action to tackle this problem and it’s encouraging to see new technology being rolled out as part of the solution. “Now it needs to deliver results for the millions of people [...]

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Which? helps consumers return over £3 million of faulty goods over Christmas

More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has [...]

What to do if you missed the UCAS application deadline

There are numerous reasons that could have caused you to miss the UCAS application deadline – delays with references, indecision or even a technology fail. It’s not ideal, but all is not lost. Which? University offers advice to late university applicants. The 6pm deadline is looming this Sunday (15 January) for students to submit their [...]

Banks still letting customers down on clear charging

According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, [...]