Toughen up rules to stop broadband companies advertising speeds they can't always deliver

Read Press Release

Waitrose, Premier Inn & Samsung take home Which? Awards

Read Press Release

Tickets still being sold unlawfully

Read Press Release

Toughen up rules to stop broadband companies advertising speeds they can’t always deliver

Which? is calling for tighter rules on broadband adverts, as new research shows a significant increase in the use of ‘up to’ speed claims that can leave customers with lower speeds than they expect.  New Which? analysis shows that ‘up to’ speed claims in broadband newspaper adverts have steadily increased since advertising guidelines were introduced [...]

“We welcome today’s commitment” – Which? response to the CMA announcement on terms and conditions

Alex Neill, Which? Director of Policy and Campaigns, said: “We know online terms and conditions can be baffling, so we welcome today’s commitment from some cloud storage companies to improve their practices for their customers.  We are currently working with the Government and industry to test how T&Cs are presented, particularly online and on mobile devices.  Consumers shouldn’t have [...]

Statement

“It’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law” – Which? response to the Government’s independent review on secondary ticketing

Alex Neill, Which? Director of Policy and Campaigns, said:    “Our research found extensive examples of tickets being sold unlawfully so it’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law. The Government and Trading Standards must now ensure they can take strong action to punish any sites found breaking the rules. [...]

“It’s right that the FCA is bringing in this cap” – Which? response to the FCA’s announcement of a cap for pension exit fees.

Alex Neill, Which? Director of Policy and Campaigns, said: “It’s right that the FCA is bringing in this cap on pension exit fees. People shouldn’t be unfairly penalised for accessing their money. This announcement is a​ good​ first step and the regulator must now turn its attention to other charges people face when trying ​to [...]

Waitrose, Premier Inn & Samsung take home Which? Awards

Today, the UK’s consumer champion Which? has named the best brands of the year at the tenth annual Which? Awards, with Waitrose, Premier Inn and Samsung among those claiming the coveted accolades. The 10th Which? Awards ceremony was co-hosted by TV presenter, Natasha Kaplinsky, and Which? Chief Executive, Peter Vicary-Smith. Recognising and celebrating the best [...]

“Giving people more power to switch is essential to delivering the service consumers expect.”- Which? response to BIS/DCMS consultations

Alex Neill, Which? Director of Policy and Campaigns, said: “​Q​uicker switching ​will give people more power to ​force banks, energy suppliers and telecoms providers to up their game​ or lose their custom​. “Consumers will also benefit from changes to the telecoms market that mean they do not face charges to unlock​ their own​ mobile ​phones​ [...]

Statement