Latest Releases

Be prepared if parted with your bag on short-haul flights

Passengers forced to put hand luggage into the hold because airlines say they don’t have space in the cabin could miss out on compensation if valuables go missing, warn Which?. Which? asked more than 7,000 passengers about the 11,000 flights they had been on in the last year and found that over a quarter (26%) [...]

Press Release

“Simply unacceptable” – Which? response to ORR statistics

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “These latest findings echo our recent satisfaction survey, that the rail sector is regularly failing passengers with frequent delays and cancellations, as well as overcrowding, reduced carriages and poor conditions. This is simply unacceptable and urgent action must be taken so that rail services actually start [...]

Statement

Best and worst supermarkets revealed

Waitrose and Iceland have been rated as the best supermarkets for in-store and online experience respectively, while Marks and Spencer has topped the first ever Which? convenience store satisfaction survey with its Simply Food stores. In a Which? survey of more than 7,000 shoppers, Waitrose secured the in-store accolade just ahead of closest competitor Marks [...]

Press Release

“The Government must introduce a new ombudsman” – Which? response to a call for a rail ombudsman

Vickie Sheriff, Director of Campaigns and Communications, Which? said: “The sharp increase in passenger complaints is further evidence of the urgent need for train companies to put passengers first. “Consumers are poorly protected in rail with no independent body to help them resolve a complaint against a train company when they face cancellations, delays and [...]

Statement

Energy suppliers respond to Which? pressure to help customers on expensive tariffs

As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most [...]

“Scottish Power customers will be shocked that their energy prices are increasing” – Which? response to British Gas and Scottish Power’s price announcements

Alex Neill, Which? Managing Director of Home and Legal Services, said: “While British Gas has extended its price freeze, Scottish Power customers will be shocked that their energy prices are increasing when the energy regulator has suggested that such inflation busting rises are unnecessary. Customers from both suppliers sitting on the most expensive tariffs should look [...]

Statement

“The current ticketing system is a mess” – Which? response to ORR ticket machine research

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train [...]

“It’s right that tough action is being taken against directors” – Which? response to director disqualified for six years for sending spam texts

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “It’s right that tough action is being taken against directors whose companies pester people with unlawful nuisance calls and spam texts. “The Government has promised further powers to not just disqualify but fine directors who allow this to happen. These proposals should come into force [...]

Statement

“The Government must now ensure that these changes are delivered transparently” – Which? response to Public Accounts Committee (PAC) report on consumer funded energy policies

Alex Neill, ​Which? ​Managing Director of Home and Legal Services, said: “​With energy prices consistently a top concern for consumers, it is unacceptable that energy bills are being pushed up through a failure to control the cost of these schemes. “The Government must now ensure that these changes are delivered transparently and costs are not allowed to spiral out [...]

Statement