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Staying loyal? You’re being ripped off

  Customers who stay loyal to the same insurance, energy and telecoms providers risk losing out on savings of up to £725 a year, according to Which? research. In a survey of more than 2,000 people, Which? found that some UK consumers are reluctant to push for a better deal – but there are huge […]

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Which? survey reveals gap in understanding about apprenticeships compared to university

Only a third of young people say they felt informed about apprenticeships when leaving school or college, according to Which? research. A study of 16-24 year olds found 36% felt they were informed about apprenticeships, compared to 94% for university. Just 3% said pursuing an apprenticeship was their first choice, while only a third (36%) […]

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Which? response to rail users offered tickets for non existent services

Alex Hayman, Which? Managing director of Public Markets, said: “Passengers shouldn’t be sold tickets for trains that won’t run over Christmas or be left to pay over the odds to travel on the day. “It is right for the Government to quickly investigate but it must also follow up with strong action if any train […]


Which? response to the FCA’s final rules to help consumers compare bank accounts

Gareth Shaw, Which? Money Expert, said: “Consumers getting the information they need to be able to compare bank accounts is an important step in the right direction. “However, it’s vital that banks do not simply focus on how quick and easy it is to open an account, they must also continue to improve their security […]


Which? response to BA disruption

Alex Neill, Which? Managing Director of Home Products and Services, said: “Passengers who have had their British Airways flights cancelled at short notice will question why they have been left stranded when many other carriers continue to run a relatively on time schedule of flights from Heathrow. “We welcome BA confirming to us that it […]


Which? responds to the Payments Strategy Forum: A blueprint for the future of UK payment

Gareth Shaw, Which? Money Expert said: “Hundreds of millions of pounds are being lost to these increasingly complex scams, so introducing confirmation of payee is a vital step towards boosting consumer protection. “With consumers still at risk of losing-life changing sums of money, banks must now urgently adopt these proposals.”


Playing with fire: Substandard safety checks mean fridges could be at risk

The current safety standard for fridges, freezers and fridge freezers is deficient and is allowing manufacturers to sell products that are a potential fire risk, Which? is warning today as it calls for immediate action to toughen safety standards on refrigeration products. While non-flame-retardant plastic-backed fridges, freezers and fridge freezers pass existing safety standards, Which? […]

Which? responds to the CMA announcing a study into heat networks

Alex Neill, Which? Managing Director of Home Products and Services, said: “While district heating schemes may have benefits, our research has found widespread dissatisfaction with costs and poor customer service to be among the key consumer concerns. “The Competition and Markets Authority’s study into heat networks is welcome and must result in a better deal […]


Know your returns rights before heading to the shops this Christmas

Which? reveals that more than half of shoppers are over-estimating their returns rights when doing their Christmas shopping on the high street. With the Christmas shopping season underway, Which? is stressing the importance of shoppers knowing the difference between their rights when shopping online or in-store. Which? asked more than 2000 people about their Christmas […]