Latest Releases

Higher education needs to deliver value for money

Following a period of rapid reform, a new Which? report questions whether the higher education market is delivering value for money for students and finds that the current regulatory system is no longer fit for purpose.  Our report, ‘A degree of value: value for money from the student perspective’, uncovers a number of issues across the market affecting value for money and [...]

Investment brokers fail to get the basics right

A Which? investigation reveals that some investment brokers are failing to provide full and accurate information about the products and services they sell, which could hinder ‘DIY’ investors from making the right decisions for their needs. We tested 11 different investment brokers on their knowledge of the products and services they sell, asking common questions [...]

Which? calls for urgent action on campylobacter

With potentially high levels of the food poisoning bug campylobacter in chicken on sale in UK supermarkets, Which? is launching a new campaign calling on supermarkets, the FSA and the chicken industry to Make Chicken Safe. Consumers are being sold chickens with potentially lethal levels of bacteria, but action is not happening quickly enough to clean [...]

“RBS should pay the price for letting their customers down” – Which? response to the PRA and FCA fining RBS £56 million over IT failures

Which? executive director Richard Lloyd said: “RBS should pay the price for letting their customers down with unacceptable IT failures. These multi-million pound fines rightly reflect how important it is to consumers that banks properly maintain the payments system we all rely on. “With record low levels of confidence in banking, regulators must continue to [...]

Supermarket own brands top of tree in Christmas taste tests

New Which? research has found that getting the tastiest food and drink for Christmas doesn’t have to break the bank with supermarket own-brands awarded top spots in some of our festive taste tests.  This year our expert tasters blind-tasted Christmas puddings, sparkling wine and Champagne. Our Christmas pudding panel, which included Great British Bake Off 2013 winner Frances [...]

“It’s important that the public see action being taken” – our response to PHSO announcement on complaints handling

Which? executive director, Richard Lloyd, said:  “We welcome steps to improve the complaints process in health and social care services to give people more confidence their feedback counts. It’s important that the public see action being taken so we also want to see inspections triggered by high numbers of unresolved complaints.” Background:  1. Our ‘Make complaints count’ campaign now has over 60,000 [...]

Statement

Energy suppliers fail to explain ‘simple’ tariff

A new Which? investigation, carried out as part of our Fair Energy Prices campaign, shows that energy suppliers are failing to provide customers with the information they need to accurately compare tariffs. In a mystery shopping exercise, we called 13 suppliers six times each (78 calls in total) asking them to explain the Tariff Comparison Rate [...]

‘Complete cop out to try to put responsibility on consumers’ – our response to campylobacter tests

Which? executive director, Richard Lloyd, said:  “It’s a complete cop out to try to put responsibility on consumers to have to clean up poor practices caused earlier in the food supply chain.  The FSA, retailers and poultry producers need to make lowering campylobacter levels a much greater priority. The poultry industry must also clean up its [...]

“Wonga must justify why they have failed to send compensation letters”- our response to Wonga’s evidence to the Treasury Select Committee today

In response to Wonga’s evidence to the Treasury Select Committee today that they have sent only 27,000 letters to the 45,000 customers who were affected by their fake legal letters, Richard Lloyd said: “Wonga must justify why they have failed to send compensation letters to all customers affected by their fake legal letters, and they [...]

Payday not the only problem

Appearing at the Treasury Select Committee today Which? executive director Richard Lloyd said the regulator must look at the behaviour of more mainstream credit providers and how consumers are led to the most extreme and expensive forms of credit. Speaking on the treatment of financial services consumers, Richard Lloyd said: “The Financial Conduct Authority hasn’t yet taken [...]