Latest Releases

Mobile users should not have to foot bill for fraud

Which? is ​calling on​ Britain’s biggest mobile phone operators ​​to play fair with their customers ​one year after they promised to protect people ​facing massive bills if their phone is lost or stolen. Major mobile phone companies agreed with the Government in December 2013 to introduce a liability limit to protect customers from excessive costs [...]

“Consumers will be questioning why their energy bills haven’t been slashed further at a time of rising profits and falling wholesale prices.” – Which? response to Ofgem forecasts of increased profit margins for Big Six energy suppliers.

Richard Lloyd, Which? executive director said: “Consumers will be questioning why their energy bills haven’t been slashed further at a time of rising profits and falling wholesale prices. “The Competition and Markets Authority’s investigation must look at whether lower wholesale energy costs are passed on fairly, or whether a lack of competition leaves us all counting [...]

Which? response to the Legal Ombudsman being able to handle complaints about claims management companies

Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI [...]

“EDF’s small price cut will be little comfort to their customers”, Which? response to latest energy price cut

Which? executive director, Richard Lloyd said: “After significant falls in wholesale prices, EDF’s small price cut will be little comfort to their customers. The Competition Authority’s investigation must look at whether falling wholesale energy costs are passed on fairly, or whether a lack of competition leaves us all out of pocket.” —ends— Notes to Editors [...]

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“Banks shouldn’t be leaving their customers high and dry” – our comment following a meeting with Business Secretary Vince Cable and the UK banks about access to community banking

Which? executive director, Richard Lloyd said: “The banks shouldn’t be leaving their customers high and dry when bricks and mortar branches close. Over the coming days, we will continue to work closely with the Government, industry and regulator to ensure the banks keep their promise to maintain access to vital banking services for all, particularly [...]

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“Fewer players in an essential market like telecoms is rarely a good thing for consumers and competition” – Which? response to the Three and O2 merger

Which? executive director, Richard Lloyd, said: “With two major mobile network providers looking to merge, this would be a significant change to the market and one that will need careful consideration by the competition authorities to ensure that consumers are protected from higher prices or poorer service. Fewer players in an essential market like telecoms is [...]

“Good to see MPs recognising the need to reform NHS complaints handling” – our response to the Health Committee’s report ‘Complaints and Raising Concerns’

Which? executive director, Richard Lloyd, said: “It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single ombudsman service to join up health and social care complaints. “We now need to see the Government acting on these recommendations and paving the way for wider reforms including [...]

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