Latest Releases

Open letter to the FSA on the publication of campylobacter survey results

Dear Tim, Campylobacter: publication of retail survey results I am writing to express our grave concern about the proposal being put to the FSA Board to withhold information about the levels of the deadly food poisoning bacteria campylobacter in supermarket chickens. Campylobacter is a major public health issue. 72,000 people were reported to have suffered [...]

UK consumers getting a raw deal on pricing

The latest Which? investigation reveals UK buyers could be getting a raw deal by paying more for tech products than US consumers. We compared the prices of identical tech products, excluding tax, in the UK and US and found UK consumers are paying more, with price differences of some items running into hundreds of pounds. [...]

“Essential that people facing retirement get personalised, impartial support” – Which? response to Government’s pensions announcement

Which? executive director, Richard Lloyd, said:  “It’s essential that people facing retirement get personalised, impartial support to navigate some of the most radical changes to the pensions market in decades, so it is absolutely right to separate this from sales processes. This decision will help avoid potential conflicts of interest when guidance is given, and will [...]

The real cost of current accounts

A new Which? investigation reveals how much consumers could be out of pocket by having the wrong current account because it’s impossible for them to work out the real cost of lost interest and overdraft charges. We looked at three months of current account statements from three consumers – someone who regularly uses an authorised [...]

PC repair companies: are they the ones that need fixing?

A new Which? investigation reveals poor quality repairs, aptitude and pricing from major high street retailers and consumers paying over the odds for simple repairs. We installed a simple software fault onto 24 laptops so they wouldn’t boot up. We took one laptop in to the in-house repair departments of six different branches of The Carphone Warehouse, Currys and PC World plus six independent shops. We also took a MacBook into six Apple stores. We [...]

Revealed: Extent of cuts to variable rate cash ISAs

New Which? research reveals the savings providers who are reducing rates on variable rate cash ISAs, undermining the Government’s recent ISA reforms. On 1st July, Harpenden Building Society cut the rate on its Simply ISA by 0.75%, from 2.25% to 1.5%, Cambridge Building Society reduced the rate on its Instant Access ISA for savings of £10,000 [...]

Which? response to the CMA announcement of current account market investigation

‘Welcome if long overdue’ – Which? responds to the Competition and Markets Authority (CMA) announcement of a consultation into a competition investigation into the current account market. Richard Lloyd, Which? executive director, said: “For too long customers have been getting a raw deal from the biggest high street banks, so a full inquiry into the [...]

Failures in car seat fittings could put children at risk

In a new Which? undercover investigation, we reveal the high street retailers fitting child car seats incorrectly as we expose the serious failings and potentially dangerous mistakes that could put lives at risk.  We sent car seat fitting experts undercover into 42 stores across the UK to ask staff to fit two different car seats. [...]

Press Release

“Not the avalanche needed to transform the market’ – our response to new Payments Council current account switching figures.

Richard Lloyd, Which? executive director said: “Increased switching levels are a step in the right direction but it is not the avalanche needed to transform the market. “Poor products, high complaint numbers and low switching levels show the unhealthy dominance of our big banks, and unless we see a greater injection of competition this stranglehold will [...]

“Payday lenders have been running wild for too long” – Which? response to the FCA announcement on a price cap for payday lenders

In response to the Financial Conduct Authority’s announcement on payday lenders Which? executive director, Richard Lloyd, said: “It’s good to see the regulator tackling the eye-watering cost of payday loans, especially the excessive default charges that sting struggling borrowers and lead them into spiralling debt. “Payday lenders have been running wild for too long and [...]