Latest Releases

Which? response to the Government’s announcement on home buying

Alex Neill, Which? Managing Director of Home Products and Services, said: “Buying a home can be one of the most stressful experiences in life, with sales often taking too long or falling through with some​ consumers losing substantial sums of money. “The current home buying process is outdated and flawed. The Government must put consumers [...]


More than half of households experience problems with broadband

The latest broadband customer satisfaction survey from Which? has revealed that the majority of households have experienced a problem with their broadband provider in the last year. The results, based on a survey of over 1,700 people, found that 53% had a problem with their broadband in the last year, with customers of Virgin Media [...]

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Three in five car parking ticket appeals won

Research by consumer champion Which? shows it may pay to appeal your parking ticket, with more than half of people appealing tickets successfully. A survey of 1,000 car owners, who’d had at least one parking ticket in the past year, revealed nearly three in five (57%) who appealed won their case. Despite tickets sometimes hitting [...]

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Which? response to CMA enforcement action taken against car hire companies

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s not right that consumers are being hit with hidden charges and unexpected fees when hiring a car, so its good to see the CMA taking action. “Car hire sites must improve their practices and be upfront about any charges so consumers can make [...]


Which? responds to pensions dashboard go-ahead

Gareth Shaw, Which? Money Expert said: “The dashboard could be a game changer for consumers who have struggled for too long with a complex, fragmented pensions system. It’s important that savers can see all information relating to their long-term savings in one place, and it’s encouraging that the Government is taking action to achieve this. [...]


Which? responds to FCA’s Financial Lives survey

Gareth Shaw, Which? Money expert said: “That such a high number of people in middle-age have not properly considered how they will manage in retirement should be cause for concern. “The current complex pensions system is leading to disengagement, leaving consumers vulnerable through the real lack of information, support and tools needed to empower consumers [...]

Two out of five optician appointments not up to scratch, according to Which? investigation

A Which? investigation into the quality of eye tests has found that some opticians could be putting their patients’ eye health at risk by missing out important tests, issuing inaccurate prescriptions or failing to warn about common eye health problems. Researchers posing as customers had eye tests at some of the biggest optician chains including: [...]

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Which? response to Court of Appeal ruling against Emirates

Rory Boland, Which? Travel editor, said: “For airlines that have been sidestepping the law for too long this judgment makes clear that they must play by the rules and pay passengers the compensation that they are owed. “This is yet another example of why passengers should receive automatic compensation so that they don’t have to [...]


Which? response to DfT investment announcement

Alex Hayman, Which? Managing Director of Public Markets, said: “Every day millions of people up and down the country have to endure unacceptable problems with delays and cancellations, so any investment must be truly targeted at addressing these chronic issues so that services deliver for passengers. “The rail sector must put its passengers first, and [...]


Which? responds to the draft Bill for an energy price cap

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds on a standard variable tariff, today’s draft Bill will sound like a positive move. The Government must guard against any unintended consequences, so it’s encouraging that this intervention is designed to be temporary, and that Ofgem [...]