Latest Releases

Which? calls for additional pension reforms

One month before the Government’s pension reforms begin offering people more flexibility and choice, Which? is launching a campaign calling for ‘Better pensions’ as we find people could lose out on thousands if they are sold inappropriate retirement products.  The Government’s radical pension reforms mean that a month from today people will have more options [...]

“It’s good to see the CMA increasing transparency” – Which? response to CMA announcement on secondary ticketing market

Which? executive director Richard Lloyd, said: “Consumers often feel ripped off by secondary ticketing agents so it’s good to see the CMA increasing transparency, reminding businesses of the law and requiring clearer information at the point of sale. We successfully campaigned to get primary ticketing agents to display all compulsory charges up front and we’re [...]

“It’s right that Ofgem is hitting suppliers where it hurts”, Which? response to Ofgem announcing a sales ban for ScottishPower over customer service.

Richard Lloyd, Which? executive director said: “ScottishPower should be properly punished for failing to meet its customer service targets so it’s right that Ofgem is hitting suppliers where it hurts. “It’s little wonder that consumer trust in this market is so low. We need to see the CMA propose radical reforms to Fix the Big Six. In the [...]

“Unacceptable that we’re still seeing such high and rising levels of campylobacter”- Which? response to the FSA’s retail survey on levels of campylobacter on chicken

In response to the Food Standards Agency’s retail survey on levels of campylobacter on chicken Which? executive director, Richard Lloyd, said: “It’s unacceptable that we’re still seeing such high and rising levels of campylobacter in chicken. While four major supermarkets have made their action plans public, the remaining three have yet to say how they’re planning to [...]

“We want regulators to send a clear message by using their new powers to full effect” Which? response to Department for Culture, Media and Sport Minister, Ed Vaizey’s confirmation that nuisance call rules will be changed in April to make it easier for regulators to take action against companies that break the rules

Which? executive director, Richard Lloyd, who chaired the Nuisance Calls Task Force said: “We welcome the Government making good on its promise to change the law so it’s easier to prosecute nuisance callers. These calls are an everyday menace blighting the lives of millions so we want the regulator to send a clear message by using [...]

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“A step in the right direction to make lenders start to compete on price” – our response to the CMA’s final report on payday lending

Which? executive director, Richard Lloyd, said: “The payday lending market has been rife with poor practice but today’s proposals, alongside the Financial Conduct Authority’s price cap and tougher supervision, are a step in the right direction to make lenders start to compete on price and treat customers fairly.   “We now want to see the regulators turning their attention [...]

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“This is a watershed moment for the energy market” – Which? response to the CMA’s updated issues statement on the energy market investigation

In response to the CMA’s updated issues statement on the energy market investigation Which? executive director, Richard Lloyd, said: “This is a watershed moment for the energy market as the CMA confirms what we’ve known all along: that competition is not working for consumers. “The Competition and Markets Authority now needs to develop a set of [...]

Rail passengers pay the price for delays

The latest Which? train satisfaction survey reveals that, yet again, commuters are bearing the brunt of poor service, as we find rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For our fourth annual satisfaction survey we scored train companies based on the responses of over 7,300 train travellers when [...]

Postcode lottery on food hygiene ratings

A new Which? investigation reveals that food hygiene is a postcode lottery, as we launch an interactive map showing the local authorities that are failing to ensure their businesses meet required standards. Around half a million of us suffer food poisoning each year and 12 months on from when we last assessed local authorities on [...]

​”Students deserve a regulator that enforces high standards” – our response to Universities UK report

Which? executive director, Richard Lloyd, said:   “Students deserve a regulator that enforces high standards and guards against poor value for money, as they may spend much of their working life paying back the cost of their higher education. “If we are to uphold our worldwide reputation for learning urgent changes must be made to the regulatory system, including new legislation to [...]

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