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Best UK businesses shortlisted for the Which? Awards 2014

The best retailers, supermarkets, banks and home appliances have been announced in the shortlist for the Which? Awards 2014 today. The Which? Awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers. Each year the Which? Awards puts the spotlight on the importance of excellent customer [...]

Bank staff failing on financial compensation scheme

We tested bank staff’s knowledge of the Financial Services Compensation Scheme (FSCS) and were shocked to find some customers could be left significantly out of pocket if they followed their banks’ advice. The FSCS is designed to compensate consumers if a bank or building society goes bust, but our mystery shopping reveals that staff are [...]

Shocking evidence of food fraud revealed

Which? has launched a new campaign to ‘Stop Food Fraud’ as our latest investigation found 40% of lamb takeaways had been contaminated with other meats, with some containing no lamb at all. Consumer confidence in the food industry has been hit hard following the horsemeat scandal. In November last year, nine months after the fiasco, we [...]

Which? response to Financial Conduct Authority plans for financial firms to drop costly calls

Richard Lloyd, Which? executive director said: “We’re pleased the FCA agrees customers shouldn’t have to pay a premium to talk to their bank or insurer. Changing the rules so financial firms can only offer basic rate helplines would be a big win for the 88,000 people who supported our campaign. “Some of the biggest banks have already dropped costly calls so [...]

Which? response to Financial Conduct Authority plans for financial firms to drop costly calls

Richard Lloyd, Which? executive director said: “We’re pleased the FCA agrees customers shouldn’t have to pay a premium to talk to their bank or insurer. Changing the rules so financial firms can only offer basic rate helplines would be a big win for the 88,000 people who supported our campaign. “Some of the biggest banks have already dropped costly calls so there [...]

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Which? calls for the Competition and Markets Authority (CMA) to refer the current account market for a full competition inquiry

New Which? research has found that just 2.0% of people have switched accounts since the new switching guarantee came into effect. And we’ve calculated that even if the numbers of people switching continues to grow at the same rate as recent Payments Council data suggests, only 4.2% of people will switch accounts this year. New [...]

More bang for your buck$

Ahead of the Easter getaway, Which? reveals top tips to make your holiday money go further and give you extra to spend abroad. We compared how much better off you could be by choosing the best currency option before, during and after your holiday, compared with the worst. Our research reveals a saving of up [...]

Which? response to Payments Council’s current account switching service

In response to the Payments Council’s first six months of the new current account switching service, Which? executive director, Richard Lloyd, said: “Despite an increase in public awareness and confidence, switching levels are still low, suggesting that the new seven day service is not the game changer that can significantly increase competition in banking. “We’re pleased [...]

Which? response to FCA overdraft research

Which? executive director, Richard Lloyd, said: “The FCA investigation into overdrafts is a welcome first step towards putting people back in control of their credit. “We have long called for the regulators to clamp down on excessive bank charges that hit hardest people struggling with their finances. And with some unauthorised overdrafts as costly as payday loans, we want to [...]

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