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Which? response to Europcar being investigated for overcharging customers

Alex Neill, Which? Managing Director of Home Products and Services, said: “No-one should be overcharged by car rental companies. If Europcar is found to be inflating costs for repairs, then customers who have been ripped off should be swiftly compensated. “All car rental firms should be upfront about charges so that consumers can make an informed [...]

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Which? response to possible cause of Grenfell Tower fire

Alex Neill, Which? Managing Director of Home Products and Services, said:​ “If it turns out that faults in this fridge-freezer caused the fire to start at Grenfell Tower, this raises serious questions about the safety of these products. “If this model is found to be faulty, a full product recall must be implemented swiftly by [...]

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The hackable home: investigation exposes vulnerability of smart-home devices

A Which? investigation into the security of connected devices in the home has shown how hackers could access your home network and connected appliances in as little as four days. Which?’s testing of smart devices has largely been positive, with innovative products and systems making daily life simpler and more enjoyable within the home. However, [...]

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Which? University response to the Teaching Excellence Framework (TEF) rankings

Alex Hayman, Which? Managing Director of Public Markets, said: “We welcome the Government’s focus on quality and the commitment to driving up standards within the sector, as this is an important part of making sure that students’ expectations are being met. The new rankings are a welcome addition to the information that is already out [...]

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Which? response to the CMA Care Homes Market Study

Alex Hayman, Managing Director of Public Markets at Which?, said: “These findings paint a worrying picture of the problems that we know cause older people, and their families and friends, distress. Which? has heard from hundreds of people who have had poor experiences with care homes, so these issues must be urgently tackled. “It is [...]

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Which? response to new FSA campylobacter results

Alex Neill, Which? Managing Director of Home Products and Services, said: “It is encouraging to see that overall levels of campylobacter in chickens are falling and that major retailers are meeting the FSA’s target. “However there is no room for complacency as the survey shows that levels can vary greatly depending on where consumers shop [...]

Which? response to Manchester Airport check-in failure

Alex Neill, Which? Managing Director of Home Products and Services, said: “Passengers who have faced a severe delay to their flight as a result of today’s disruption may be entitled to compensation. Airlines should proactively tell them if they can claim. “It’s time for airlines to start automatically compensating eligible passengers. Until they do this, [...]

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Which? University response to the publication of the Longitudinal Educational Outlook (LEO) data

Alex Hayman, Which? Managing Director of Public Markets, said: “Which? University’s research found that a third of final year students doubted their ability to secure a graduate-level job within six months of finishing their course. “The longer-term outlook on employment and salary prospects offered by the LEO data should help young people to make more informed upfront decisions about their futures and to feel more confident that [...]

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EU mobile roaming charges lifted, but unexpected costs remain

While changes to EU roaming charges may help holidaymakers to avoid sky-high bills, Which? reveals that differences between what mobile providers offer could result in unexpected charges. From this week (Thursday, 15 June), new EU regulations mean anyone travelling to an EU member country will be able to use their mobile phone minutes, texts and [...]

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