Latest Releases

Best and worst UK hotel chains 2014

Research from Which? has revealed a massive gap in customer satisfaction between the best and worst UK hotel chains. Members told us of 5,894 hotel stays in the last year, and rated 29 chains on nine categories including cleanliness, customer service and value for money. Sofitel took top spot with a customer score of 83%. [...]

“A victory for the 125,000 people who supported our Calling Time campaign” – Which? response to the Department for Culture, Media and Sport nuisance calls consultation

Richard Lloyd, Which? executive director, and chair of the Government’s Task-force on marketing consent  said: “Changing the rules so it’s easier for regulators to punish the companies making nuisance calls is a big step forward and a victory for the 125,000 people who supported our Calling Time campaign. “Millions of us endure unwanted calls and texts every day so these [...]

Bank staff failing to explain card protection rules

Which? found many credit card providers are still failing to correctly explain the rules of ‘Section 75’, which could mean that consumers don’t get their money back when something goes wrong with a purchase. Section 75 provides legal protection on items paid for by credit card that cost between £100 and £30,000. If something goes [...]

​Consumer uncertainty in pensions revealed

As pension reforms pass through Parliament, Which? reveals how people are currently feeling about their retirement income and calls for urgent action from Government to protect people’s money.  Following years of poor value annuities and high charges, new research from Which? finds that there is still uncertainty and low confidence in the pensions industry. Just 19% [...]

Stamp out dodgy deliveries

New Which? research reveals one in four people have had a problem with a delivery in the past 12 months as we launch a campaign to Stamp Out Dodgy Deliveries. Six in 10 (60%) people say one of the reasons they shop online is due to the convenience of having the product delivered, but we’ve found [...]

Update to Which? Switch website

A Which? spokesperson said: “It is vital that consumers are able to easily find the best deal for them when switching energy supplier. Which? Switch covers all energy companies and we always tell customers where to find the best deal for them even if we are unable to organise the switch ourselves. “The current Which? Switch [...]


Supermarket own-brand teas steam ahead of branded rivals

The latest Which? taste test of teas reveals supermarket own-brand teas steam ahead of competition from more expensive branded rivals. We tested in total 19 English breakfast and 17 Earl Grey teas and found: Among the top tea bags for English Breakfast teas were from supermarket own-brand ranges, with Morrisons M English Breakfast and Sainsbury’s [...]

Consumers paying more but using less energy

New Which? research for our Fair Energy Prices campaign has revealed we are paying, on average, £410 per year extra on our energy bills after inflation compared to a decade ago, despite using less energy. Seven in ten (72%) people are worried about energy prices, and our consumer tracker consistently sees it rank as one of the biggest financial concerns. Our [...]

“Consumers will applaud ministers for cracking down on rip-off pensions” – Which? response to the Government’s pension reforms

Which? executive director, Richard Lloyd, said: “Consumers will applaud ministers for cracking down on rip-off pensions. It’s vital that these changes are delivered without delay, so that millions can look forward to their retirement, knowing that their hard earned workplace pensions are better protected. “More will still need to be done, however, to crack down [...]

‘A welcome breath of fresh air’ – Which? response to RBS chief executive Ross McEwan’s speech on managing future interest rate rises

Which? executive director Richard Lloyd said: “RBS’s commitment to earn back the trust of customers is a welcome breath of fresh air, especially coming from one of the UK’s biggest banks. Their promise to help people understand how they will be affected by future interest rate rises is the responsible thing to do for borrowers, and [...]