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“We now need to see swift action from the mobile phone companies, with financial penalties if they fail to deliver”, Which? response to Government deal to improve mobile phone coverage across the UK

Which? executive director, Richard Lloyd, said: “We support the Government’s action to improve mobile coverage for the millions of consumers left frustrated by being unable to connect to a network. We now need to see swift action from the mobile phone companies, with financial penalties if they fail to deliver their commitments, to start putting [...]

Dodgy discounts on electrical goods revealed

A new Which? investigation into special offers reveals the dodgy discounts on electrical products that deliver little or no real savings. We tracked the prices of more than 100 electrical products online over six months at the major electrical goods retailers Amazon, Argos, Currys and John Lewis and found a number of dodgy deals. Among [...]

Faulty advice on faulty goods

Ahead of Christmas and the January sales, a new Which? investigation has revealed some retailers are giving misleading advice to consumers on returning faulty goods. Our mystery shoppers visited or called six leading electrical retailers across the UK, making 72 visits to speak to shop-floor staff and 45 visits to talk to managers, about a [...]

“If the banks are truly committed to putting customers first, they must go further” – Which? response to HMT’s basic bank account announcement

Which? executive director, Richard Lloyd said: “This agreement is a step in the right direction for the many vulnerable consumers who were previously denied access to banking, although new EU rules mean that banks will soon be required to offer basic accounts anyway. “If the banks are truly committed to putting customers first, they must [...]

HMRC helplines leave you hanging on

Ahead of the self-assessment tax return deadline on 31st January, Which? has found the chances of getting through to Her Majesty’s Revenue and Customs (HMRC) helplines are a lottery.  We made 100 calls to HMRC’s self-assessment and general enquiries helplines to see how easy it is to get through to an adviser. In nearly a third (29%) of [...]

“Nobody should have to pay a premium to complain to their bank” – Which? response to the Financial Conduct Authority (FCA) consultation on changes to complaint handling and post-sale telephone calls.

Richard Lloyd, Which? executive director said: “Nobody should have to pay a premium to complain to their bank so this is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of our biggest banks have already dropped high rate phone numbers, and we urge all financial providers to do the right thing and cut [...]

“It’s right that Ofgem holds energy companies to account” – Which? response to Ofgem’s fines on energy companies for failing to meet energy efficiency obligations

Which? executive director Richard Lloyd, said: “It’s right that Ofgem holds energy companies to account for not meeting their legal obligations. Energy efficiency schemes are vital for helping consumers save money by saving energy. The fine should be used to assist the most vulnerable households struggling with their bills. “It’s now time for a new local [...]