Latest Releases

“It’s right that students are demanding more from their university” – Which? response to Jo Johnson MP’s speech on teaching

Which? executive director, Richard Lloyd, said: “It’s good to hear the Universities Minister support​s​ access to more information for students. With tuition fees approaching £9,000 a year, it’s right that students are demanding more from their university experience and want to see value for money. We want the government to improve the information that has […]

“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]

“​​Biggest telecoms providers are letting their customers down” – Which? response to Ofcom’s telecoms complaints data​

Which? executive director, Richard Lloyd, said: ​​“We’ve consistently found that the biggest​ telecoms​ providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]

“More bad news for long suffering energy customers” – Which? response to the Energy Ombudsman’s Annual Report that shows complaints about energy suppliers have doubled in the last year.

Which? executive director, Richard Lloyd said: “Rocketing complaints about suppliers to the Ombudsman is more bad news for long suffering energy customers. The large energy firms, which dominate the market, need to tackle this and put an end to poor service. “With the Competition and Markets Authority reporting next week, we need to see remedies that will […]

“A huge win for millions of travellers​” – Which? response to reports of the Member States’ proposals to end roaming charges across the EU

Which? executive director, Richard Lloyd, said: “This long-awaited move to scrap EU mobile roaming charges would be a huge win for millions of travellers, especially those who have faced expensive charges for data roaming when their mobile hasn’t even left their suitcase. It would put an end to uncertainty about using mobiles abroad and cut bill shocks off at the source. […]

Revealed: the baby products you don’t need

New Which? research has revealed expectant parents could save hundreds of pounds by avoiding 10 products parents told us are least useful. We asked more than 2,000 parents to vote for the baby products they believe are the most and least useful. We calculated new mothers and fathers could save up to £408 by avoiding […]

“Innovation is vital to make the pension freedoms a success” – Which? response to NEST’s blueprint for a retirement income strategy

​​Which? executive director, Richard Lloyd, said:  ​”Innovation is vital to make the pension freedoms a success so we need providers to think carefully about how they can meet consumers’ needs and allow people to benefit from the reforms. However, if the industry cannot deliver, the Government should establish a state-backed drawdown provider which will allow […]

“Ofgem is right to tackle the issues that prepayment meter customers face” – Which? response to Ofgem’s moves to level the playing field for prepayment energy customers

Which? executive director, Richard Lloyd said: “Ofgem is right to tackle the issues that prepayment meter customers face. We now want energy suppliers to do much more to make their best offers available to all customers regardless of how they pay.”