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A quarter of all flights late

Air Transat, Icelandair and Norwegian have been named the worst airlines for punctuality as KLM takes the top spot, new research reveals. After analysing data on more than 850,000 inbound flights across 35 airlines at 25 UK airports, Which? can reveal that an average of just 74% of flights arrive on time to their destination. [...]

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Which? response to Ofcom’s plans to introduce mobile provider switching by text

Alex Neill, Which? Managing Director of Home Products and Services, said: “It should be much simpler for people to quickly switch their mobile provider, ​and this proposal seems to still require​ consumers to do a lot of the leg work. ​In all other major markets ​the switching process is the responsibility of ​the company gain​ing​ [...]


Homeglaze Home Improvements Ltd is Trader of the Year 2017

Today at the 11th annual Which? Awards, Homeglaze Home Improvements Ltd from Essex was announced the winner of the Trader of the Year 2017. Homeglaze Home Improvements, a family-owned business based in Chigwell, was named as the Trusted Trader of the Year at the Which? Awards on 17 May. The company, a Which? Trusted Trader [...]

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Marks & Spencer pips Aldi and Waitrose to Which? Supermarket of the Year

Today, Which? has named the top brands of the year at the 2017 Which? Awards, with Marks & Spencer, Nationwide and Utility Warehouse among those taking home the coveted accolades. This year, Marks & Spencer ended a run of success for rivals Aldi and Waitrose to win the battle of the supermarkets to be crowned [...]

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Which? reveals the best and worst high street shops

Richer Sounds and Toolstation have been named the highest ranking shops in the UK in 2017, according to the annual Which? survey of shoppers. Which? asked more than 10,000 consumers about their shopping experience at 100 major retailers. The customer scores given are based on customers’ experiences of purchasing non food items, their satisfaction levels and [...]

Which? response and security advice to NHS cyber attack

Alex Neill, Which? Managing Director of Home Products and Services, said: “Widespread cyber attacks like this one make consumers worry about their own online security. “The Government currently doesn’t think patient data has been accessed but if you are concerned, there are things you can do to try and protect yourself from fraud. “We advise [...]


Which? reveals majority of rail passengers face delays, overcrowding and dirty trains

The majority of rail passengers are experiencing delayed, dirty or overcrowded train journeys, according to new research by consumer champion Which? The scale and breadth of issues that rail passengers face has been laid bare in a recent survey by the consumer champion, which is now calling on the next Government to ensure all passengers [...]

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