Latest Releases

Which? report says next government must do more on energy efficiency

A new Which? report has called for the next government to radically re-think its energy efficiency strategy to help millions of consumers ensure their homes are better insulated. With energy bills consistently one of the top financial worries for consumers, our new report, A Local Approach to Energy Efficiency, calls for a better approach to energy efficiency. Despite [...]

Simple energy pricing key to switching

New research conducted jointly by Which? and EDF Energy has revealed simple pricing would lead to more consumers being able to easily spot the cheapest energy deal and increase their willingness to switch. The research shows that the number of consumers spotting the cheapest energy tariff using simple pricing more than doubled when compared to [...]

Which? statement on the Government’s response to the Health Select Committee report on ‘Complaints and raising concerns.’

Richard Lloyd, Which? executive director said: “Dismissing out of hand a single complaints portal for people to raise their concerns is short sighted and does not acknowledge the problems that people are facing when trying to complain. “We want the next Government to urgently reform the system and to challenge an outdated approach, including by [...]

“We want the next Government to commit to urgently reforming the complaints system across all public services.” – our response to the Public Accounts Select Committee report on calls for a new independent body to investigate clinical failures

Which? executive director, Richard Lloyd, said: “It’s vital that people feel able to speak up when things go wrong in public services, to help prevent the same thing happening again. But thousands have told us they faced barriers to complaining. We want the next Government to commit to urgently reforming the complaints system across all [...]

“A firm foundation for empowering consumers” – Which? response to the Consumers Rights Act getting Royal Assent

In response to the Consumers Rights Act getting Royal Assent Which? executive director, Richard Lloyd, said: “The Consumer Rights Act brings consumer law into the 21st century, and it’s especially good to see the Government extending consumer rights into digital content for the first time. The Act is a firm foundation for empowering consumers and should [...]

“Consumers will ask what on earth is going on when they are using less energy but still paying more overall.” Which? response to Government energy statistics announced today

Which? executive director, Richard Lloyd, said: “Consumers will ask what on earth is going on when they are using less energy but still paying more overall. Our own research suggested falling wholesale energy prices are not being passed onto consumers fairly. “Energy bills are consistently the top consumer concern so we need the CMA to [...]

“The FCA’s plans should improve a pensions market that has let down millions” – our response to the FCA publication on the final retirement income market study

Which? executive director, Richard Lloyd, said: “The FCA’s plans should improve a pensions market that has let down millions in the past. But having identified concerns about the historic mis-selling of annuities, urgent action is needed now so consumers can know if and how they will be compensated. “Which? has been campaigning for Better Pensions [...]

Statement

“First step towards ensuring banks will not leave customers out in the cold” – our response to the protocol on bank branch closures

As the protocol for bank branch closures is announced, new Which? research shows the importance of banks introducing alternatives for customers. Four in ten (41%) still use the local branch of their high street bank at least once a month. 37% say it would inconvenience them if their local high-street bank branch closed and three in ten (30%) say they would consider [...]

“It will only be a success if the banks play their part” – our response to the launch of the midata current account comparison tool

Which? executive director, Richard Lloyd, said:   “In the past, it’s been almost impossible for people to work out if they have the right bank account. The midata initiative will allow people to compare accounts based on their needs and could help them save money if they switch. However, it will only be a success if [...]

“We want the next Government to push through these reforms without delay” – Which? response to the publication of the Public Services Ombudsman consultation

Which? executive director, Richard Lloyd, said: “We have been calling for a single public services ombudsman to make it easier and more accessible for people to complain, so today’s announcement is a positive step forward. Thousands of people have told us they faced barriers to complaining and we want the next Government to push through these reforms without delay. [...]