Latest Releases

Which? statement on the Government’s response to the Health Select Committee report on ‘Complaints and raising concerns.’

Richard Lloyd, Which? executive director said: “Dismissing out of hand a single complaints portal for people to raise their concerns is short sighted and does not acknowledge the problems that people are facing when trying to complain. “We want the next Government to urgently reform the system and to challenge an outdated approach, including by [...]

“We want the next Government to commit to urgently reforming the complaints system across all public services.” – our response to the Public Accounts Select Committee report on calls for a new independent body to investigate clinical failures

Which? executive director, Richard Lloyd, said: “It’s vital that people feel able to speak up when things go wrong in public services, to help prevent the same thing happening again. But thousands have told us they faced barriers to complaining. We want the next Government to commit to urgently reforming the complaints system across all [...]

“A firm foundation for empowering consumers” – Which? response to the Consumers Rights Act getting Royal Assent

In response to the Consumers Rights Act getting Royal Assent Which? executive director, Richard Lloyd, said: “The Consumer Rights Act brings consumer law into the 21st century, and it’s especially good to see the Government extending consumer rights into digital content for the first time. The Act is a firm foundation for empowering consumers and should [...]

“Consumers will ask what on earth is going on when they are using less energy but still paying more overall.” Which? response to Government energy statistics announced today

Which? executive director, Richard Lloyd, said: “Consumers will ask what on earth is going on when they are using less energy but still paying more overall. Our own research suggested falling wholesale energy prices are not being passed onto consumers fairly. “Energy bills are consistently the top consumer concern so we need the CMA to [...]

“The FCA’s plans should improve a pensions market that has let down millions” – our response to the FCA publication on the final retirement income market study

Which? executive director, Richard Lloyd, said: “The FCA’s plans should improve a pensions market that has let down millions in the past. But having identified concerns about the historic mis-selling of annuities, urgent action is needed now so consumers can know if and how they will be compensated. “Which? has been campaigning for Better Pensions [...]

Statement

“First step towards ensuring banks will not leave customers out in the cold” – our response to the protocol on bank branch closures

As the protocol for bank branch closures is announced, new Which? research shows the importance of banks introducing alternatives for customers. Four in ten (41%) still use the local branch of their high street bank at least once a month. 37% say it would inconvenience them if their local high-street bank branch closed and three in ten (30%) say they would consider [...]

“It will only be a success if the banks play their part” – our response to the launch of the midata current account comparison tool

Which? executive director, Richard Lloyd, said:   “In the past, it’s been almost impossible for people to work out if they have the right bank account. The midata initiative will allow people to compare accounts based on their needs and could help them save money if they switch. However, it will only be a success if [...]

“We want the next Government to push through these reforms without delay” – Which? response to the publication of the Public Services Ombudsman consultation

Which? executive director, Richard Lloyd, said: “We have been calling for a single public services ombudsman to make it easier and more accessible for people to complain, so today’s announcement is a positive step forward. Thousands of people have told us they faced barriers to complaining and we want the next Government to push through these reforms without delay. [...]

“BT entering the quad play market could lead to stronger competition” – Which? response to BT entering back into the mobile phone market

In response to BT entering back into the mobile phone market Which? executive director, Richard Lloyd, said: “BT entering the quad play market could lead to stronger competition but consumers need to be able to easily compare prices of the services offered. Any impact on competition in the mobile market will depend on the terms of BT’s [...]

“This could help challenge the dominance of the biggest banks” – Which? response to the Payment System Regulator policy statement

Which? executive director, Richard Lloyd said:   “We welcome the new regulator’s focus on improving the payment systems that every consumer relies on to access their cash. This could help challenge the dominance of the biggest banks and to foster competition and innovation, so that new banks and new services can compete fairly.   “If we [...]

Statement