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Which? response to the Legal Ombudsman being able to handle complaints about claims management companies

Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI [...]

“EDF’s small price cut will be little comfort to their customers”, Which? response to latest energy price cut

Which? executive director, Richard Lloyd said: “After significant falls in wholesale prices, EDF’s small price cut will be little comfort to their customers. The Competition Authority’s investigation must look at whether falling wholesale energy costs are passed on fairly, or whether a lack of competition leaves us all out of pocket.” —ends— Notes to Editors [...]

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“Banks shouldn’t be leaving their customers high and dry” – our comment following a meeting with Business Secretary Vince Cable and the UK banks about access to community banking

Which? executive director, Richard Lloyd said: “The banks shouldn’t be leaving their customers high and dry when bricks and mortar branches close. Over the coming days, we will continue to work closely with the Government, industry and regulator to ensure the banks keep their promise to maintain access to vital banking services for all, particularly [...]

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“Fewer players in an essential market like telecoms is rarely a good thing for consumers and competition” – Which? response to the Three and O2 merger

Which? executive director, Richard Lloyd, said: “With two major mobile network providers looking to merge, this would be a significant change to the market and one that will need careful consideration by the competition authorities to ensure that consumers are protected from higher prices or poorer service. Fewer players in an essential market like telecoms is [...]

“Good to see MPs recognising the need to reform NHS complaints handling” – our response to the Health Committee’s report ‘Complaints and Raising Concerns’

Which? executive director, Richard Lloyd, said: “It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single ombudsman service to join up health and social care complaints. “We now need to see the Government acting on these recommendations and paving the way for wider reforms including [...]

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“Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices”, Which? response to British Gas’s announcement to cut its standard gas price.

Which? executive director, Richard Lloyd, said: “Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices. Energy bills are consistently the number one financial concern for households, so we now need other suppliers to do more to help people struggling with the cold. “The [...]

Action needed to clean up dental costs

Which? launches a new campaign to ‘Clean Up Dental Costs’ as we find people could be paying more than they need to for treatment because some dentists aren’t upfront about prices or clear about what treatment patients are entitled to on the NHS.   Existing rules state that dentists must have a price list prominently on [...]

Pet insurance can make owners barking mad

Which? research reveals that some pet insurance customers are seeing premiums double as their pet ages and being required to pay up to 20% of the costs of a claim. This could mean a significant outlay as we also found first-time treatments cost pet owners an average of £900. We surveyed 1,675 Which? members and looked at a number of pet insurance policies on comparison [...]