Latest Releases

“Unacceptable that we’re still seeing such high and rising levels of campylobacter”- Which? response to the FSA’s retail survey on levels of campylobacter on chicken

In response to the Food Standards Agency’s retail survey on levels of campylobacter on chicken Which? executive director, Richard Lloyd, said: “It’s unacceptable that we’re still seeing such high and rising levels of campylobacter in chicken. While four major supermarkets have made their action plans public, the remaining three have yet to say how they’re planning to [...]

“We want regulators to send a clear message by using their new powers to full effect” Which? response to Department for Culture, Media and Sport Minister, Ed Vaizey’s confirmation that nuisance call rules will be changed in April to make it easier for regulators to take action against companies that break the rules

Which? executive director, Richard Lloyd, who chaired the Nuisance Calls Task Force said: “We welcome the Government making good on its promise to change the law so it’s easier to prosecute nuisance callers. These calls are an everyday menace blighting the lives of millions so we want the regulator to send a clear message by using [...]

Statement

“A step in the right direction to make lenders start to compete on price” – our response to the CMA’s final report on payday lending

Which? executive director, Richard Lloyd, said: “The payday lending market has been rife with poor practice but today’s proposals, alongside the Financial Conduct Authority’s price cap and tougher supervision, are a step in the right direction to make lenders start to compete on price and treat customers fairly.   “We now want to see the regulators turning their attention [...]

Statement

“This is a watershed moment for the energy market” – Which? response to the CMA’s updated issues statement on the energy market investigation

In response to the CMA’s updated issues statement on the energy market investigation Which? executive director, Richard Lloyd, said: “This is a watershed moment for the energy market as the CMA confirms what we’ve known all along: that competition is not working for consumers. “The Competition and Markets Authority now needs to develop a set of [...]

Rail passengers pay the price for delays

The latest Which? train satisfaction survey reveals that, yet again, commuters are bearing the brunt of poor service, as we find rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For our fourth annual satisfaction survey we scored train companies based on the responses of over 7,300 train travellers when [...]

Postcode lottery on food hygiene ratings

A new Which? investigation reveals that food hygiene is a postcode lottery, as we launch an interactive map showing the local authorities that are failing to ensure their businesses meet required standards. Around half a million of us suffer food poisoning each year and 12 months on from when we last assessed local authorities on [...]

​”Students deserve a regulator that enforces high standards” – our response to Universities UK report

Which? executive director, Richard Lloyd, said:   “Students deserve a regulator that enforces high standards and guards against poor value for money, as they may spend much of their working life paying back the cost of their higher education. “If we are to uphold our worldwide reputation for learning urgent changes must be made to the regulatory system, including new legislation to [...]

Statement

“Shocking to find that one in five samples tested were still contaminated with other meats” – Which? response to the FSA’s lamb takeaway survey

Which? executive director, Richard Lloyd, said: “Nearly a year since our investigation found evidence of food fraud in lamb takeaways, it’s shocking to find that one in five samples tested were still contaminated with other meats. “​We want the Government, local authorities and the FSA to take tougher action to crack down on food fraud offenders [...]

“This deal would signal more significant change to the UK telecoms market” – Which? response to BT’s acquisition of EE

Which? executive director Richard Lloyd, said: “This deal would signal more significant change to the UK telecoms market, with O2 and Three also expected to merge. Fewer players in any essential market is rarely good for consumers. “The competition authorities must now look at both the proposed mergers and the market in the round to make [...]

Which? response to Waitrose publishing their action plan on campylobacter in response to our open letter to supermarkets

Which? executive director, Richard Lloyd, said: “We welcome Waitrose publishing their action plan, in response to our call for all the major supermarkets to show they’re serious about tackling campylobacter. “We want the remaining three supermarkets ​to follow suit and publish their commitment to action, with clear time frames, to deal with this potentially fatal [...]