Extra charges are the biggest source of complaint for consumers when it comes to car hire and six in 10 people are unhappy with the way their car hire complaint was handled, a survey by Which? reveals. The new research follows our investigation into car hire charges in May when we found that some car [...]
In response to the Information Commissioner’s Office issuing fines to two companies for PPI nuisance calls, Which? executive director, Richard Lloyd, said: “Thousands of people have told us they are sick and tired of being bombarded with nuisance calls and texts, so it’s good to see the Information Commissioner’s Office doing more to punish companies who are breaking the rules. “Given the scale of this problem, it’s time for the Government and telecoms providers to step in too, with new laws and new technology to tackle this scourge on people’s everyday lives. The ICO and other regulators must be given more power to properly police how our personal data is used, so we can call time on nuisance calls and texts.” Notes to editors Which? launched the Calling Time on Nuisance Calls and Texts campaign in March 2013. It has received almost 62,000 votes of support from consumers so far. Consumers can also pledge their support for the Calling Time campaign at www.which.co.uk/campaigns/nuisance-calls-and-texts
Richard Lloyd, Which? executive director, said: “It’s good to see a bank sorting out its problems without the need for a taxpayer bailout and the Co-operative have assured their retail customers that they will not be affected. Their money, up to £85,000, or £170,000 for a joint account per licenced financial institution, is protected under the Financial Services Compensation Scheme (FSCS). [...]
Backing Mike Crockart MP’s Private Members’ Bill which aims to change the laws around how personal data is used and to give regulators more powers to tackle companies which breaks the rules, Which? executive director Richard Lloyd said: “People are sick and tired of being bombarded with nuisance calls and texts. The current system is [...]
New research from Which? has revealed a change in shopping habits since the start of the financial downturn with consumers less likely to make impulse buys and more likely to seek advice before buying. Six in 10 (62%) consumers say their shopping habits have changed since before the economic downturn, with seven in 10 (70%) [...]
Which? has found some businesses are jacking up the prices for weddings, charging more than they would for an equivalent event. We asked for a quote for the same day at the same time of year with the identical number of people for a wedding and a family reunion party. Snapshot research revealed all three [...]
With the cost of the average funeral increasing by over 70% since 2004*, funeral inflation is now higher than any current savings rate, so are prepaid funeral plans a good option? Which? has found there are some expensive exclusions which people should be aware of when signing up. Which? analysed a range of funeral plans from the key providers: [...]
Which? executive director Richard Lloyd said: “Peer-to-peer lending has brought a new element of competition to the saving and loans market. But further regulation is needed to offer better consumer protection, to ensure investors are made aware of potential risks and borrowers are subject to proper affordability assessments. “Peer-to-peer lending is riskier than traditional savings accounts, so [...]
Which? executive director Richard Lloyd said: “Rising energy prices are the biggest worry for hard-pressed consumers but many people don’t switch to save money because the market is too complicated, so it is good to see EDF Energy backing a single unit price for energy tariffs. “We recently found eight in ten consumers could identify [...]
Richard Lloyd, Which? executive director said: “Scrapping EU mobile roaming charges will be a huge win for millions of travellers, especially those who have faced expensive charges for data roaming when their mobile hasn’t even left their suitcase. This would put an end to uncertainty about using mobiles abroad and cut bill shocks off at [...]