Latest Releases

Consumers need more support in order to embrace sustainable heating systems, Which? warns

Concerns over cost and a desire to keep the status quo suggest the government will need to do more to support consumers switching to more sustainable home heating systems, according to new Which? research. UK homes produce around 20 per cent of the country’s greenhouse gas emissions, mostly from natural gas used for heating and […]

Which? responds to the CMA’s announcement that Teletext Holidays could face legal action over package holiday refunds

Rory Boland, Which? Travel Editor, said:  “We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays. It’s hugely concerning that Teletext has not yet paid all outstanding refunds to its customers and it’s still failing to comply with the 14 day period required by law. We welcome […]

Statement

Speaking directly with a member of staff beats social media, texts and bots for sorting consumer complaints, Which? reveals 

Fewer than half of people who experienced an issue with a retailer rate social media, online chat bots and text as efficient communication methods as technology fails to supplant communication methods which allow customers to speak directly to staff, Which? research has found.  Which? surveyed more than 5,000 consumers who experienced an issue with an […]

Which? calls for end to banks blaming victims as crucial announcement on scam protections looms

Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]

Which? responds to the news Utility Point and People’s Energy have ceased trading

Lisa Barber, Which? Home Products and Services Editor, said: “Energy customers with People’s Energy and Utility Point will be deeply concerned by the news their energy supplier has ceased trading. However, customers should not panic – and while they wait for Ofgem to appoint a new provider we’d recommend taking a meter reading. “Once the […]

Statement

Smishing attacks in the UK grew by nearly 700% in the first six months of 2021, Which? reveals

Major banks and delivery companies are adopting a new best practice guide for texting customers devised by Which?, as the consumer champion reveals that ‘smishing attacks’ have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 –  including scam text messages pretending to be from legitimate organisations […]