Latest Releases

“Greater transparency is essential to fix our broken energy market” – Which? response to Ofgem’s review of markets data

Which? executive director, Richard Lloyd, said: “Greater transparency is essential to fix our broken energy market, so it’s good to see Ofgem reviewing how they collect and publish data. However, this is just the tip of the iceberg and the Competition and Markets Authority’s investigation should deliver solutions that will make the energy market fairer [...]

Would you be covered if your shed was broken into?

A recent survey of Which? members has revealed three in ten (31%) have more than £2,000 of equipment stored in their sheds and garages but we’ve found some insurance policies may not provide cover for all the contents if you suffer a break-in. Belongings kept in sheds and garages are usually covered for theft under [...]

Best and worst shops 2015

Cosmetics company Lush has claimed the top spot in the 2015 Which? retailer survey for the second year in a row, as nearly 9,500 consumers rate their favourite shops. Our annual survey of 100 well-known high street names is the UK’s biggest, with shoppers rating stores on their prices, store environment, customer service and the [...]

Press Release

“Morrisons and Sainsbury’s now have nowhere to hide” – Which? response as another major supermarket publishes its plan to tackle campylobacter

In response to another major supermarket publishing its plan to tackle campylobacter, Which? executive director, Richard Lloyd said: “We welcome Asda publicly committing to tackling campylobacter throughout its supply chain. With only two supermarkets left to publish their action plans, Morrisons and Sainsbury’s now have nowhere to hide. “We want both retailers to publish detailed plans [...]

Press 1 to find the worst call-centre offenders in new Which? survey

New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling as their call-centres are ranked bottom of our customer satisfaction survey. We asked more than 7,000 consumers to rate the heroes and villains of the call-centre world based on staff knowledge, phone menu system, politeness, helpfulness and waiting times. [...]

“We also expect to see criminal charges taken against the individuals responsible” – Which? response to FCA fining Barclays for forex failings

Which? executive director, Richard Lloyd, said:​ “It’s absolutely right that Barclays faces significant fines for this unacceptable behaviour and we also expect to see criminal charges taken against the individuals responsible. “All banks now need to work hard to prove they’ve learnt from their mistakes and the Financial Conduct Authority must use its new powers [...]

Statement

The special offers that don’t stack up

Following our super-complaint to the Competition and Markets Authority (CMA) last month we have found further evidence of dodgy special offers and some that appear to be breaking government guidelines. As part of Which?’s campaign to Put an End to Misleading Pricing, supported by more than 60,000 people, our latest research shows further evidence of [...]

“The Government must make reforming the complaints system an integral part of its plans to transform the NHS,” response to David Cameron NHS speech

Which? executive director, Richard Lloyd said: “Last year we found that four in ten people who had a problem with the NHS didn’t complain, with one in seven saying they were put off from doing so because they feared getting worse care or treatment as a result. “The Government must make reforming the complaints system [...]

“It’s good to see Iceland committing to tackling campylobacter”, Which? response to Iceland publishing its campylobacter action plan

Which? executive director, Richard Lloyd, said: “It’s good to see Iceland committing to tackling campylobacter and we look forward to seeing more detail on the specifics of its plans, including actions to be taken at farm level. As with all retailers, we need to see the plans translate into action to combat this potentially deadly bug.   [...]

Statement