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Stamp out dodgy deliveries

New Which? research reveals one in four people have had a problem with a delivery in the past 12 months as we launch a campaign to Stamp Out Dodgy Deliveries. Six in 10 (60%) people say one of the reasons they shop online is due to the convenience of having the product delivered, but we’ve found [...]

Update to Which? Switch website

A Which? spokesperson said: “It is vital that consumers are able to easily find the best deal for them when switching energy supplier. Which? Switch covers all energy companies and we always tell customers where to find the best deal for them even if we are unable to organise the switch ourselves. “The current Which? Switch [...]

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Supermarket own-brand teas steam ahead of branded rivals

The latest Which? taste test of teas reveals supermarket own-brand teas steam ahead of competition from more expensive branded rivals. We tested in total 19 English breakfast and 17 Earl Grey teas and found: Among the top tea bags for English Breakfast teas were from supermarket own-brand ranges, with Morrisons M English Breakfast and Sainsbury’s [...]

Consumers paying more but using less energy

New Which? research for our Fair Energy Prices campaign has revealed we are paying, on average, £410 per year extra on our energy bills after inflation compared to a decade ago, despite using less energy. Seven in ten (72%) people are worried about energy prices, and our consumer tracker consistently sees it rank as one of the biggest financial concerns. Our [...]

“Consumers will applaud ministers for cracking down on rip-off pensions” – Which? response to the Government’s pension reforms

Which? executive director, Richard Lloyd, said: “Consumers will applaud ministers for cracking down on rip-off pensions. It’s vital that these changes are delivered without delay, so that millions can look forward to their retirement, knowing that their hard earned workplace pensions are better protected. “More will still need to be done, however, to crack down [...]

‘A welcome breath of fresh air’ – Which? response to RBS chief executive Ross McEwan’s speech on managing future interest rate rises

Which? executive director Richard Lloyd said: “RBS’s commitment to earn back the trust of customers is a welcome breath of fresh air, especially coming from one of the UK’s biggest banks. Their promise to help people understand how they will be affected by future interest rate rises is the responsible thing to do for borrowers, and [...]

“Quicker switching alone will not solve the lack of competition” – Which? response to the first full-year results for the Current Account Switch Service

Which? executive director, Richard Lloyd said: “It is clear from today’s low switching figures that the big banks’ stranglehold on the market continues and that quicker switching alone will not solve the lack of competition or trust in banking.  “The Competition and Markets Authority must expose what’s at the heart of the problems in this market and [...]

“Welcome news for people saving in to a pension but the right to quality guidance will now be of greater importance”– our response to the Government’s pension reforms

Which? executive director, Richard Lloyd, said: “The additional flexibilities will be welcome news for people saving in to a pension but the right to quality guidance will now be of greater importance and it will be crucial that all those involved in the reforms work together to put in place a consumer-friendly system. Guidance should cover every [...]

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“It’s vital people are easily able to make their voices heard” – our response to Healthwatch’s report on complaints

Which? executive director, Richard Lloyd, said: “It’s essential for better public services that people speak up when things go wrong, but too often people don’t complain because they don’t think anything will change or they don’t know where to go.   “We welcome Healthwatch’s recommendations to improve the complaints system. The Government should introduce a unified [...]

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Which? calls for a government for all consumers

With the final party conference season before the General Election over and as Parliament returns, Which? sets out what it wants to see from the next government to improve the lives of consumers. Which? has today published ‘A government for all consumers’ which sets out the policies we want the next government to introduce to [...]