Latest Releases

Which? responds to new UK Finance figures on bank transfer fraud

Gareth Shaw, Head of Money, Which?, said: “This alarming rise in bank transfer fraud suggests criminals are winning the war over scams as banks are still struggling to get a grip of this worsening crime. “While a new voluntary code should offer victims some extra protection, the industry must do more to stop people losing […]


Which? response to NAO report on consumer regulation

Caroline Normand, Which? Director of Advocacy said: “Consumers need regulators to protect them from harm and hold companies to account when things go wrong. However, trust is severely lacking across a number of essential markets because people don’t believe their interests are being put first. “If faith is to be restored, a shake-up of the […]


Which? comments on the DCMS Committee’s warning to consumers on Viagogo

Eleanor Snow, Which? Consumer Rights Editor said: “We have repeatedly exposed Viagogo as a rogue operator flouting consumer law and this damning report from MPs should leave consumers in no doubt that they should steer well clear of the company. “It is right that the CMA is acting to ensure Viagogo is brought into line […]


Which? issues legal warning over Currys PC World’s laptop fee rip-off

Which? has issued a legal warning to Currys PC World over its practice of telling customers they have to pay up to £40 for a laptop setup which should be optional. The consumer champion believes the retailer is continuing to rip off customers with the fees – charged when laptops bought online are picked up […]

Press Release

Which? response to the ORR’s £5 million fine for GTR

Alex Hayman, Which? Managing Director of Public Markets, said: “It’s about time that the regulator showed its teeth by taking strong action over the abject failures of last year’s timetable chaos, which caused appalling disruption to thousands of people. “This fine will send a clear message that the shambles of last year can never be […]


Which? response to Jaguar Land Rover emissions recall

Natalie Hitchins, Head of Home Products and Services, said: “Consumers must be able to fully trust the claims of car manufacturers, particularly after the emissions scandals of recent years. “Jaguar Land Rover must now act quickly to tell affected customers so that they can have their vehicles modified appropriately.”


Which? response to no-deal tariff announcements

Anabel Hoult, Chief Executive of Which?, said: “It’s important that people have the choice of high-quality British products as well as competitively priced goods from abroad. “We will be monitoring the effects of these tariffs extremely carefully if they come into force and will stand up for consumers to ensure that their concerns are heard […]


Which? comments on the report of the Digital Competition Expert Panel

Caroline Normand, Which? Director of Policy said: “For too long consumers have felt powerless faced with the might of the tech giants, so plans to give people greater control over their data and put consumer interests at the heart of decisions about competition and mergers are a positive step – which we hope the Government […]