In response to SSE’s 28% rise in profits, Which? executive director Richard Lloyd said: “Such a large profit announcement will be a slap in the face for SSE’s customers who have been hit with an inflation-busting price rise and seen this company given a record-breaking fine for mis-selling. “Rising energy prices are consistently one of [...]
A new Which? investigation has revealed the areas with the worst food hygiene ratings, and the popular food chains with too many branches diners may want to avoid. We looked at more than 2,000 postcodes and uncovered wide variations in the quality of food hygiene ratings between different places and high street chains. The news [...]
Which? executive director Richard Lloyd said: “The Government must be clear about what the Green Deal is expected to achieve, and we welcome the Select Committee’s scrutiny to help hold ministers and officials to account on behalf of consumers. “Rising energy prices are consistently one of consumers’ top financial concerns so it is right to help [...]
This is a comment piece that ran in the Sun on Sunday on 19th May. ‘STOP TAKING US FOR FUELS’ By Richard Lloyd, Which? executive director Another week, another big business scandal. This time it’s the allegations of price fixing by major oil companies. It’s early days in the investigation but it’s unbelievably outrageous if [...]
In response to Bank of Ireland reversal of mortgage rate hike for 1,200 customers, Which? executive director Richard Lloyd said: “These customers should not have been subject to the price hike in the first place and this announcement just shows that Bank of Ireland did not properly review who it could be applied to. “Bank [...]
Some high street pharmacies are giving customers poor advice and independent pharmacies fall behind the big chains and supermarkets. Which? sent trained undercover mystery shoppers into 122 pharmacies across the UK and our expert panel of three experienced pharmacists rated the advice they received. We found that some pharmacies are giving out advice without asking [...]
A new Which? survey has revealed that it still pays to think carefully about whether a Green Deal loan is right for you, if you’re looking to improve the energy efficiency of your home. Our results indicate that prospective home buyers are wary of buying a property that has a Green Deal loan attached to [...]
Which? executive director Richard Lloyd said: “We’re keeping a close eye on this to check that companies are adhering to the ban on excessive card charges that came in after our campaign. We’re pleased there has been progress but Trading Standards or the regulators should crack down on any company who still hasn’t complied or is failing to act in the [...]
Which? puts infuriating call centre phone systems to the test to find the best way to get through to a real person. Call centre menus, known as Interactive Voice Response systems (IVR), are designed to channel calls to the correct department, but they often leave consumers baffled and frustrated. Consumers have told us they have [...]
A Which? investigation has revealed that travel insurance policies have failed to move with the times, providing inadequate cover for the full costs of lost or stolen valuables abroad and potentially leaving holidaymakers hundreds of pounds out of pocket. Our research shows that many travel insurers have not updated their policies for years leaving cover [...]