Latest Releases

Sticking plaster solutions won’t stem the cash crisis, warns Which?

Which? is urging the new chancellor to use next month’s budget to protect the UK’s access to cash, as new Which? research reveals that the industry’s efforts to fix Britain’s broken cash landscape are doomed to fall desperately short. This comes as Link – the UK’s largest cashpoint network – issues a stark warning that […]

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Which? response to NFU call for ministers to stick to UK food standards in trade talks

Caroline Normand, Which? Director of Advocacy, said: “Food safety and standards should be enhanced, not undermined, through trade deals. It’s vital that the nation’s health is not used as a bargaining chip on the negotiating table. “We know consumers value the UK’s high food standards, so the government must legislate to prevent imports produced to […]


Two-thirds of the 250 products tested from Amazon Marketplace, AliExpress, eBay and Wish fail safety tests

A huge proportion of products bought from online marketplaces including Amazon, eBay, AliExpress and Wish have failed safety tests, according to research by Which? and consumer groups across Europe. The pan-European investigation found two-thirds (66%) of the products – including carbon monoxide alarms, baby toys and travel adaptors – bought from third-party sellers on the […]

Which? response to travel disruption caused by sandstorm in the Canary Islands

Rory Boland, Which? Travel Editor, said: “Passengers affected by the flight cancellations to and from the Canary Islands should have the right to food, refreshments and crucially, overnight accommodation for long delays. “It’s unacceptable if those travelling, including many families with small children returning after half term, are being told to sleep in terminal buildings […]

Which? response to Environment Secretary comments on food standards

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “It is astonishing that instead of improved food safety and health, chemical washing techniques for chicken and hormone-treated beef are still being left on the negotiating table when the debate has to be firmly focused on the food standards consumers want. “We know […]

Quality trumps price as Waitrose beats discounters to come top of Which? supermarket rankings

Waitrose has been rated the best UK in-store supermarket again in Which?’s annual supermarket satisfaction survey.   Waitrose scored a maximum five stars in almost every category – from ease of finding products and fast-moving queues, to friendly staff and the appearance of its shops – and was only let down by a two-star score […]

Which? response to Access to Cash Review

Jenny Ross, Which? Money Editor, said: “The cash network has already been dramatically eroded, and unless urgent action is taken in the Budget, it’s clear that it will crumble completely. “Some industry-led initiatives are encouraging, but they cannot stem the tide of bank branch and cash machine closures alone, and without legislation many more communities […]

Which? response to IT meltdown at Heathrow

Rory Boland, Which? Travel Editor, said: “Passengers affected by the disruption at Heathrow should have the right to food, refreshments and overnight accommodation for long delays. If a flight is cancelled or delayed by more than five hours and you decide not to travel, you should also be offered an alternative flight or a full […]


Get the message – Millions of broadband customers at risk of overpaying as new end-of-contract rules introduced

New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]