Latest Releases

Which? response to the European Commission’s ‘New Deal for Consumers’

Alex Neill, Which? Managing Director of Home Products and Services, said: “Consumers deserve to have a clear and simple way to take action against companies when they are found to have broken the law and caused harm to many people. The current process doesn’t work so it’s a positive step that consumer organisations could have […]

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Which? response to British Gas’ price rise for SVT customers

Alex Neill, Which? Managing Director of Home Products and Services, said: “This price rise will be a bitter blow for customers who have now seen their bills hiked by an average of £136 in nine months. They won’t care about who is to blame, but they will question why they’re being squeezed financially without seeing any […]

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Which? response to airport meet and greet service which left customers stranded at Bristol Airport

Rory Boland, Which? Travel editor, said: “Cowboy meet-and-greet firms have been getting away with leaving holidaymakers in the lurch for too long. Which? Travel has previously caught firms parking customer cars in dodgy locations and leaving vehicles unsecured. “Meet-and-greet providers should live up to the promises made on their websites, by driving and parking our […]

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Which? responds to the DfT’s Future of UK Aviation report

Alex Neill, Which? Managing Director of Home Products and Services, said: “Plans to improve the experience for delayed and disrupted airline passengers are welcome. We know from our research that passengers can often then face an uphill battle to get what they are owed when they suffer flight delays and have to jump through hoops if […]

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Which? response to DfT new independent appeals process

Alex Hayman, Which? Managing Director of Public Markets, said: “Some people will occasionally make a genuine mistake when travelling by train – that could include a commuter accidentally leaving their season ticket at home, or a passenger choosing the wrong option because of a complex and confusing ticketing system. “It’s encouraging that these passengers will now […]

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Which? responds to calls for a new ‘default’ pension pathway

Gareth Shaw, Which? Money Expert, said: “The Committee’s report rightly highlights the real need to better protect consumers who are not engaged with their pensions. A cap on charges for default drawdown products is a good measure that will prevent people sleepwalking into excessive fees at retirement. “A pension dashboard can really help consumers properly […]

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A burning issue: Which? calls for plastic-backed fridges to be removed from sale

Hundreds of fridges, freezers and fridge-freezers currently on sale in shops across the UK are potentially unsafe, Which? is warning today as it calls for all plastic-backed refrigeration products to be urgently removed from sale. An industry-wide investigation of more than 500 of the most popular refrigeration appliances on the market shows that the backing material on close to half (45%) of […]

Which? urges consumers to make PPI claim before it’s too late

Gareth Shaw, Which? Money Expert, said: “As the deadline to claim on PPI draws closer, we’re urging anyone who thinks they might have been mis-sold PPI to lodge their claim now. “There is potentially hundreds of millions of pounds worth of compensation owed to consumers ripped-off by the scandal that could go unclaimed. So use […]

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Flawedband: almost three in five households experience problems with provider

More than half of British households have experienced a problem with their broadband service in the last year, according to the latest results of the Which? Broadband satisfaction survey. The survey of more than 1,900 broadband customers across 12 providers found common problems including price hikes, poor speeds, connection dropouts and router issues –  highlighting […]