Latest Releases

Which? responds to changes to quarantine restrictions for low risk countries

Rory Boland, Editor of Which? Travel, said: “The government has caused mass confusion over holidays in recent weeks, and while a traffic light system will be welcome news to some holidaymakers, many will still be left questioning if restrictions in other countries will prevent them from travelling, and if so, if they will be able […]

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Which? response to UK Civil Aviation Authority update on airline refunds review

Rory Boland, Editor of Which? Travel, said: “This update from the regulator confirms what we have been highlighting to it for months – that airlines are continuing to disregard the law and withhold huge sums of money from their passengers during a time that has placed incredible stress on people’s financial and emotional wellbeing. “The […]

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Which? response to CMA’s online platforms and digital advertising market study

Rocio Concha, Director of Advocacy at Which?, said: “Our research has found that consumers are concerned about how their data is collected and exploited online but feel powerless against tech giants such as Google and Facebook, so it is positive to see the competition regulator pushing to give control back to consumers and address competition […]

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Which? responds to latest UK Finance figures on payment holidays

Gareth Shaw, Head of Money at Which?, said: “The huge number of payment holidays taken highlights the scale of the financial pressure people in this country are facing, and while this immediate help is welcome, the regulator and industry must ensure that customers who struggle once this relief comes to an end are given the […]

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Which? comments as PSR confirms widespread implementation of confirmation of payee

Gareth Shaw, Head of Money at Which?, said: “The widespread introduction of this vital name-check security measure is long overdue and should help stop many people from losing life-changing sums of money to scams. “Its impact must be closely monitored to ensure it has the desired outcomes, and the industry should remain alert to fraudsters […]

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Which? response to joint letter from the CMA and the General Pharmaceutical Council on pricing during the COVID-19 pandemic

Sue Davies, Head of Consumer Protection at Which?, said: “Which? has repeatedly exposed unscrupulous sellers for selling essential items, including hand sanitiser, at hugely inflated prices since the beginning of this pandemic – and pharmacies are among the businesses that have been reported to us by consumers. “No-one should be allowed to get away with […]

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Which? comments as Ofgem proposes more help for prepayment customers

Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is good to see the regulator has recognised that some energy customers will continue to face financial difficulties beyond the lockdown period and it is taking proactive steps to ensure that the temporary measures to protect vulnerable customers remain in place. “If you […]

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