Latest Releases

Which? comments as Welsh Assembly launches access to banking inquiry

Gareth Shaw, Head of Money, Which?, said: “In Wales, people are being stripped of their ability to access cash and financial services through the double blow of cashpoint and bank branch closures – so it’s right to see the Welsh Assembly focusing on this crucial issue. “The UK Government must appoint a regulator with oversight […]


Which? responds to Citizens Advice’s research on home insurance loyalty penalty

Jenny Ross, Which? Money Editor, said: “Our research shows longstanding home insurance customers continue to be hit with punitive price hikes, paying up to 75% more than new customers. Over 65s are more likely to renew their policy with their current provider, putting them more at risk of paying this loyalty penalty. “As the regulator […]


Which? responds to RDG smart ticketing rollout announcement

Alex Hayman, Which? Managing Director of Public Markets, said: “This long overdue rollout of smart ticketing across the rail network is a positive step towards making journeys simpler and improving passengers’ experience. “However last year train companies failed to resolve a quarter of a million compensation claims on time and too many people miss out […]


Revealed: How consumers can be misled by inflated online reviews for dud products

Poor quality products are being boosted by inflated reviews on the websites of Britain’s biggest retailers – potentially misleading consumers, an investigation by Which? has found. The consumer champion looked at 15 products that it had rated as Don’t Buys, a status given to products that fail to meet the standards of its rigorous, independent […]

Which? responds to DWP’s pensions dashboard announcement

Gareth Shaw, Head of Money, Which?, said: “It is encouraging to see the important recognition that all schemes must be included in dashboards, allowing consumers to finally see all of their pots in one place – so the Government must introduce legislation to ensure this is achieved. “We welcome the crucial commitment to including the […]


Which? response to the OPSS review of the Whirlpool tumble dryer modification

Caroline Normand, Which? Director of Advocacy said: “This review is fundamentally flawed and appears to favour business interests over people’s safety. It sends an alarming message that companies failing to deal with potentially dangerous products will not be made to take responsibility. “People continue to report signs of fire in their modified tumble dryers, but […]


Which? response to latest ORR delay compensation claims statistics

Alex Hayman, Which? Managing Director of Public Markets, said: “It is unacceptable that train companies have left people making almost a quarter of a million compensation claims waiting more than a month to get a resolution – piling further hassle and stress on passengers who have already suffered from severe delays and unreliability in the […]

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Which? response to Ofcom admission that mobile coverage target will not be met

Natalie Hitchins, Which? Head of Home Products and Services “Millions of people already suffering from a poor signal will be concerned to learn that they may have to continue to suffer for years with substandard mobile coverage. “The Government must deliver on its commitment and urgently work with the regulator to resolve their differences to […]


Which? comments on Flybe cancellations

Rory Boland, Which? Travel Editor, said: “Thousands of people will understandably be frustrated to have their travel plans thrown into chaos by these last-minute cancellations – and the lack of clear information provided by Flybe was completely unacceptable. “All passengers affected by these cancellations are entitled to a full refund or to be rerouted on […]

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