Latest Releases

“Millions of other vulnerable energy customers are likely to face inflation busting price hikes” – Which? response to Ofgem price cap for prepaid energy meter customers

Alex Neill, Which? Managing Director of Home and Legal Services, said: “While prepayment meter customers are going to get their prices capped this year, millions of other vulnerable energy customers are likely to face inflation busting price hikes. “This is why energy companies need to do much more to engage their customers to switch to a [...]

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Could you afford Sherlock’s Baker Street flat or Dot Cotton’s house in EastEnders?

Fancy living like a true EastEnder and taking up residence in Albert Square? Ever dreamt of solving crime from Sherlock Holmes’ iconic home on Baker Street? Think you could pay the mortgage on Mark’s flat in Peep Show? Find out if you could afford them with new research from Which? Mortgage Advisers. Which? Mortgage Advisers [...]

‘Consumer issues must be central to the Brexit negotiations not an afterthought’ – Which? response to Brexit White Paper

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “It is deeply concerning that consumers appear almost irrelevant in the Government’s plans for the Brexit negotiations. UK consumers spend £100 billion a month so maintaining consumer confidence and spending power is essential. We cannot afford consumer issues to be ignored and critical issues such [...]

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“Today’s announcement simply allows banks to continue to set their own level of exorbitant fees” – Which? response to the CMA’s Retail Banking Market Investigation Order 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? research has shown that punitive unarranged overdraft fees can be more expensive than some payday loans, and today’s announcement simply allows banks to continue to set their own level of exorbitant fees. The Financial Conduct Authority must now use its review of high-cost short-term credit [...]

“It is essential that any rise in food prices are decided on with caution” – Which? response to food price hikes as a result of Brexit

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “With food prices topping consumers’ concerns it is essential that any rise in food prices are decided on with caution. Any increases must be honest and transparent, so the impact on the consumer is mitigated as much as possible.”

“Finding new ways to reach these customers is critical” – Which? response to Ofgem requiring suppliers to trial ways to reach disengaged customers

Alex Neill, Which? Managing Director of Home and Legal services said: “The competition inquiry’s findings were clear – the energy market is not working for consumers with too many people stuck on expensive standard tariffs. Finding new ways to reach these customers is critical and the energy regulator must use these trials to deliver a [...]

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“It’s good to see that more of savers’ cash will be protected” – Which? response to the increase in deposit protection limit

Gareth Shaw, Head of Which? Money Online, said: “It’s good to see that more of savers’ cash will be protected and that there is a safety net in place should the worst happen. However, our research found that many aren’t aware of the protections in place. Financial providers, the regulator and the FSCS itself should be doing [...]

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