Latest Releases

No UK airlines have been fined for breaking consumer law in 17 years

Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, Which? can reveal. In the same time, the Civil Aviation Authority (CAA) has only used its powers to apply to the courts for an enforcement order – a court order effectively ordering an […]

Press Release

Which? response to On the Beach resigning from Abta

Rory Boland, Editor of Which? Travel, said: “Travel operators are facing a serious financial crisis but they are also facing a crisis of trust – and On the Beach’s actions will only further diminish confidence that it’s possible to book a holiday without the risk of losing your money. “Anyone who has their hotel cancelled […]

Statement

Which? response as FCA confirms the next stage of support for mortgage borrowers

Gareth Shaw, Head of Money at Which?, said: “While the FCA has announced some support for certain customers who will struggle financially after the current support period ends, it is disappointing that payment deferrals will no longer be available in the same way. “We are also concerned about the impact of allowing normal credit reference […]

Statement

Which? response as breach sees personal data of Covid-19 cases in Wales published

Kate Bevan, Which? Computing editor, said: “This data breach is not only potentially high impact for those affected but could also dent public confidence in vital safety measures to help combat the Covid-19 pandemic. “Health data involves sensitive information which mustn’t get into the wrong hands, and merits specific protection under the GDPR, so it […]

Statement

Which? responds to FCA guidance for banks on access to cash

Gareth Shaw, Head of Money at Which?, said: “The current box-ticking approach to bank closures has allowed hundreds of branches to close with minimal oversight, leaving communities across the country struggling without access to cash and vital everyday banking services, so it’s positive to see the regulator stepping in. “The FCA must now ensure that […]

Statement

Stronger measures needed to tackle scam ads on Google, Which? warns

Which? is calling for Google to take stronger measures to tackle scam ads, after finding fake ads for debt charities, car insurers and investment firms are regularly appearing on the tech giant’s search results. The consumer champion investigated Google’s pay-per-click service, which allows businesses to pay for prominent spots on search results, and found scammers […]

Which? comments as UK agrees trade deal with Japan

Sue Davies, Head of Consumer Protection at Which?, said: “This trade deal between the UK and Japan is a significant moment. The government now needs to make it clear what this deal will mean for consumers – in terms of enhanced choice, lower prices, upholding rights and crucially how it builds on UK standards. “It […]

Statement

Marriott, British Airways and easyJet fail to learn data breach lessons as hundreds of serious security risks exposed by Which?

A Which? investigation has exposed hundreds of serious data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet – suggesting the travel giants have failed to learn lessons from previous high-profile hacks that saw millions of customer details compromised. Travel companies hold a significant amount of sensitive customer information that […]

Press Release

Which? response to Portugal going back on England’s quarantine list

Rory Boland, Editor of Which? Travel, said: “While holidaymakers may be more acutely aware of any risks involved with travelling abroad, this sudden U-turn adds further confusion as to how these decisions are made. The last-minute approach continues to ruin holiday plans, with often little prospect of getting any money back as airlines won’t issue […]

Statement

Which? comments on the impact of latest restrictions on group gatherings on UK holidays

Rory Boland, Editor of Which? Travel, said: “The government’s new ‘rule of six’ for social gatherings, while understandable as a measure to protect public health, will likely disrupt many holidays in England that have already been paid for, leaving people with questions over whether they will be able to get their money back. “Following the […]

Statement