Latest Releases

Gold Standard: Which? celebrates 50 years of child car seat testing

In 2016, more than a million parents and carers turned to Which? for independent, trusted advice to help them choose car seats for their children. This year, Which? looks back on its half a century of child car seat safety testing. In February 1967, Which? experts conducted their first ever child car seat safety test. [...]

“It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly” – Which? response to FCA confirmation of PPI timebar

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of [...]

“FCA must use its review of high-cost short-term credit to tackle these exorbitant charges” – Which? response to APPG announcement on overdraft charges

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has repeatedly found that people with a financial shortfall can be charged much more by the big high street banks for using an unarranged overdraft than they would by a payday loan company. The Financial Conduct Authority must use its review of high-cost short-term credit [...]

Which? response to the PSR’s draft terms of reference on preventing and responding to authorised bank transfer scams

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We welcome the PSR’s commitment to tackling the significant consumer harm caused by bank transfer fraud, following our super-complaint. “Banks need to do more to protect their customers, yet they currently have little incentive to put in place better safeguards and have failed to do so despite seeing customers losing life changing sums [...]

Which? advice to Southern passengers who can claim compensation as a result of delayed and cancelled trains

Which? is urging Southern season ticket holders to make compensation claims before the 30 April deadline. Approximately 84,000 Southern passengers are due compensation. Southern customers can make their claim online via the company’s compensation portal: http://www.southernrailway.com/your-journey/customer-services/compensation-announcement/ Regular travellers can claim for the significant disruption they endured in 2016 Southern has contacted approximately 40,000 customers So [...]

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Which? response to consumers switching energy supplier which is at six-year high

Alex Neill, ​Which? ​Managing Director of Home Services, said: “While it’s good to see an increase in switching, this does not hide the fact that millions of hard pressed customers continue to suffer due to a lack of competition in this market. “After another round of inflation busting price hikes, far too many are still [...]

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Train companies breaking consumer law

Which? has written to train companies calling on them to address their failure to properly inform passengers about their rights. Which? has told train companies that they must not use industry-wide terms and conditions as a smokescreen to stop consumers claiming for consequential losses. Under the Consumer Rights Act (CRA), which came into force in [...]

Press Release

“Co-op Energy’s price rise is another blow for customers” – Which? response to Co-operative Energy’s price increase

Alex Neill, Which? Managing Director of Home and Legal Services, said: “Co-op Energy’s price rise is another blow for customers, who will be outraged that their energy bills are set to go up when the regulator suggested that inflation busting rises are unnecessary. Customers sitting on their standard tariff should look to switch to better [...]

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Which? response to British Gas’ new rewards scheme

Alex Neill, Which? Managing Director of Home and Legal Services, said: “It’s vital that rewards like this do not make it more complicated for customers to compare and get the best energy deals. Our advice to customers would be to make sure that they aren’t paying over the odds for their energy and to ensure [...]

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