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Hold the phone – airlines charge more when booking over the phone

Airlines are charging customers up to £20 more just to book via the telephone, according to new research from Which? Travel. Next time you pick up the phone to book a flight or holiday, you might want to think twice as it could cost you more. An investigation by Which? Travel found four out of […]

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Which? responds to latest EDF Energy price hike announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “This substantial price hike will be a bitter blow for EDF Energy customers who have already been hit with an increase in their electricity bills in recent weeks. “T​he millions ​of people ​stuck on standard variable tariffs should switch​, as the Big Six are […]

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Which? responds to Scottish Economy, Jobs and Fair Work Committee report on bank closures

Gareth Shaw, Which? Money Expert, said: “The Committee’s report and inquiry into this issue is good news for those Scottish consumers hardest hit by bank closures. Our research shows that branch closures in Scotland in particular are happening at an alarming rate – stripping customers and communities of access to the financial services they need. […]

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Get your house in order! Agents failing to provide tenants with correct information

Letting agents are showing potential tenants around mouldy properties and not informing them about important safety details during viewings, an investigation by Which? has found. The consumer champion sent undercover researchers on 30 property viewings across England and Scotland to assess the conditions of properties and also provided them with a list of questions to […]

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Which? responds to Scottish Government plan to crackdown on junk food promotion

Alex Neill, Which? Managing Director of Home Products and Services, said: “Plans for tackling unhealthy in-store food promotions, tightening controls on advertising to children and the use of traffic light nutrition labelling by all food companies should help make it easier for Scottish people to make better choices and lead a healthy lifestyle. “Now it’s […]

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“Package holiday regulations finally brought out of the dark ages” Which? response to new package travel rules

Rory Boland, Which? Travel Editor said: “Package holiday regulations have finally been dragged out of the dark ages. These new rules mean far more holidays will be classed as packages, giving holidaymakers protection when something goes wrong. “Travel agents should have already been training staff about these new rules so they can accurately communicate what […]

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Britain’s cashpoints are disappearing – with rural communities worst hit

New Which? research shows cash machines around the UK have been closing at a rate of 300 every month – casting serious doubt on LINK’s pledges to protect access to cash in rural areas. Ahead of changes to the way the ATM network is funded – due to be introduced next week – the consumer […]

Press Release

Which? response to compensation for Northern Rail passengers

Alex Hayman, Which? Managing Director of Public Markets, said: “Compensation is a welcome step but what passengers really need is for Northern and the Government to get a grip on this crisis and put an end to the chaos that has been having a negative impact on their work and family lives. “If the rail […]

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Which? responds to third new timetable being introduced by Thameslink and Great Northern

Alex Hayman, Which? Managing Director of Public Markets, said: “Thameslink and Great Northern passengers will be deeply concerned that their personal and professional lives may continue to be hugely impacted by this mess. “If the rail system is to start working for passengers they should be automatically compensated for delays and cancellations and the new […]

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