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Which? response to Beko’s tumble dryer safety notice

Alex Neill, Which? Managing Director of Home Products and Services, said: “All owners of Beko or Blomberg 8kg and 9kg Condenser Tumble Dryers should urgently visit the Beko website to check whether their model is at risk of catching fire. Consumers can also visit the Which? Consumer Rights pages online for important advice about faulty [...]


More misery for Vodafone and EE mobile phone customers

EE and Vodafone have been rated as the two worst mobile phone providers in Which?’s annual mobile phone customer satisfaction survey. The survey, now in its sixth year and based on customers’ experience, saw both EE and Vodafone awarded customer scores of 50%, occupying bottom of the table. Despite strong mobile coverage and fast 4G [...]

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Managing finances as stressful as exams for university students

With the deadline for student finance looming, new research from Which? University reveals that undergraduate students find managing finances as stressful as exams. A survey of over 2000 undergraduate students at UK universities shows that one in seven (15%) rank managing finances as the most stressful aspect of their university experience, alongside exams (15%) and [...]

A quarter of all flights late

Air Transat, Icelandair and Norwegian have been named the worst airlines for punctuality as KLM takes the top spot, new research reveals. After analysing data on more than 850,000 inbound flights across 35 airlines at 25 UK airports, Which? can reveal that an average of just 74% of flights arrive on time to their destination. [...]

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Which? response to Ofcom’s plans to introduce mobile provider switching by text

Alex Neill, Which? Managing Director of Home Products and Services, said: “It should be much simpler for people to quickly switch their mobile provider, ​and this proposal seems to still require​ consumers to do a lot of the leg work. ​In all other major markets ​the switching process is the responsibility of ​the company gain​ing​ [...]


Homeglaze Home Improvements Ltd is Trader of the Year 2017

Today at the 11th annual Which? Awards, Homeglaze Home Improvements Ltd from Essex was announced the winner of the Trader of the Year 2017. Homeglaze Home Improvements, a family-owned business based in Chigwell, was named as the Trusted Trader of the Year at the Which? Awards on 17 May. The company, a Which? Trusted Trader [...]

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Marks & Spencer pips Aldi and Waitrose to Which? Supermarket of the Year

Today, Which? has named the top brands of the year at the 2017 Which? Awards, with Marks & Spencer, Nationwide and Utility Warehouse among those taking home the coveted accolades. This year, Marks & Spencer ended a run of success for rivals Aldi and Waitrose to win the battle of the supermarkets to be crowned [...]

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Which? reveals the best and worst high street shops

Richer Sounds and Toolstation have been named the highest ranking shops in the UK in 2017, according to the annual Which? survey of shoppers. Which? asked more than 10,000 consumers about their shopping experience at 100 major retailers. The customer scores given are based on customers’ experiences of purchasing non food items, their satisfaction levels and [...]