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Which? reveals majority of rail passengers face delays, overcrowding and dirty trains

The majority of rail passengers are experiencing delayed, dirty or overcrowded train journeys, according to new research by consumer champion Which? The scale and breadth of issues that rail passengers face has been laid bare in a recent survey by the consumer champion, which is now calling on the next Government to ensure all passengers [...]

Press Release

​”​The next Government should swiftly bring in new​ powers holding directors personally accountable for these unlawful calls​” – Which? response to record fine for nuisance calls​​​

Alex Neill, Which? Managing Director of Home Products and Services, said: “Nuisance calls are a menace, so it’s right that the companies making them are held to account and hit with big fines. “The next Government should swiftly bring in new​ powers holding directors personally accountable for these unlawful calls.” Notes​ More than 500,000 people [...]

Statement

Which?’s position on a potential price cap in the energy market

Alex Neill, Which? Managing Director of Home Products and Services, said: “It is clear that millions of hard pressed energy customers are still suffering due to a lack of competition in the energy market. “Measures that significantly reduce the cost of your bills overnight will be welcomed, but this cannot result in an increase in [...]

Statement

Home buying and selling ranked top consumer concern for young people

Home buying and selling ranks as one of the top three consumer concerns for half (49%) of 18 to 34 year olds, according to new Which? research. Younger people consider it more of a concern than social care for older people (46%) or energy prices (34%). For adults of all ages, three in 10 (28%) [...]

Which? response to Committees of Advertising Practice consultation on broadband speeds

Alex Neill, Which? Managing Director of Home Products and services, said: “Following our campaign this is a positive step and it’s vital that the proposals aren’t watered down during the consultation. The ASA and CAP must deliver changes that will guarantee as many people in the UK as possible are getting the broadband speeds advertised [...]

Statement

4G mobile connection varies wildly across the UK

New data from Which? and OpenSignal has found that 4G mobile customers are facing a variety of access and download speeds around the country. By comparing 20 of the biggest cities across the UK, the OpenSignal report found that Middlesbrough was the best city for 4G access with 83% availability, while Bournemouth was the worst [...]

Press Release

Which? calls for consumer agenda to be front and centre for the next government

New Which? research shows tackling problems in social care for older people, energy prices, and financial fraud and scams must be top priorities for the next Government. The consumer champion has today (Saturday, 29 April) published its “Consumer Agenda for Government” urging all political parties to use the forthcoming election to address critical consumer issues, [...]