Latest Releases

Go compare elsewhere: Which? reveals best & worst travel comparison sites

GoCompare has been rated the worst travel comparison site, with users panning it for poor functionality and high prices, according to a new Which? survey. The consumer champion asked more than 2,200 holidaymakers to rate their experiences using holiday comparison sites over the last two years in a range of categories, including user-friendliness, price and […]

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First Direct tops Which? account satisfaction survey while Ulster Bank lingers at the bottom

First Direct has taken the top spot in Which?’s latest current account satisfaction survey, with customers rating it highly for customer service and communication. Which? surveyed more than 4,000 members of the public on their opinions of their current account providers, and found customers of the trio of challenger banks were the most satisfied with […]

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Revealed: The dud products on sale this Black Friday

Poor quality products are being sold at discount prices this Black Friday, an investigation by Which? has found.   When the consumer champion uncovers products that fail to perform in its rigorous, independent tests, it rates them as Don’t Buys.   Although Don’t Buy status means a product should be avoided at all costs, researchers […]

Which? comments as TSB announce branch closure locations

Jenny Ross, Which? Money Editor, said: “The loss of so many branches across the UK will hit communities hard – and there is still a clear demand for access to traditional banking services and cash. Our research has found two thirds of people would find life difficult without convenient access to a branch, while 11 […]


Which? responds as UK Finance announces an extension to ‘no-blame’ reimbursement funding

Jenny Ross, Which? Money Editor, said: “This agreement is merely a stopgap that highlights the industry’s failure to secure vital long-term reimbursement for innocent victims of devastating transfer fraud. “It’s clear that a voluntary, industry-led approach to protecting scam victims is not enough. The next government must work with the regulator to make the code […]


Which? reveals banks are hit with IT glitches five times a week

New analysis from Which? reveals that banks suffer five IT failures every week, shutting millions of customers out of accounts and making payments – as Which? calls for the next government to protect cash as a vital backup. In the last year, the main UK banks suffered 265 IT shutdowns that have prevented customers making […]

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Which? response to Electrical Safety First report about online marketplace product safety

Caroline Normand, Which? Director of Advocacy, said: “These alarming findings back up our own research which has repeatedly exposed how online marketplaces can put people at serious risk by failing to stop dangerous products being sold on their sites. “Despite claims to have strong safety systems in place it’s far too simple for dodgy goods […]


Which? responds to FCA ban on mass-marketing of mini-bonds

Gareth Shaw, Head of Money at Which?, said: “Savers have been put at risk of losing their life savings by misleading adverts for high-risk investments for too long, so this strong action from the regulator banning the mass marketing of these products is positive. “Until it comes into effect, savers should approach these adverts with […]


The great Black Friday swindle: Just one in 20 ‘deals’ cheapest on Black Friday, Which? finds

Nearly all Black Friday ‘deals’ are cheaper or available for the same price at other times of the year, a new Which? investigation has found, as the consumer champion urges shoppers to do their research before buying. Which? tracked the prices of 83 products on sale on Black Friday (23 November) in 2018 for a […]

Which? comments on Viagogo’s plans to buy StubHub

Adam French, Which? Consumer Rights Expert, said: “Viagogo has a long history of ripping off music and sports fans and had to be threatened with court action after failing to provide vital information to customers, so any move to increase its grip on the secondary ticketing sector is likely to be a worry for consumers. […]