Latest Releases

Which? response to LINK’s ATM changes

Gareth Shaw, Which? Money Expert, said: “While LINK is claiming it wants to maintain free access to cash, we’re concerned about its ability to do so, not least when it is facing a clear threat from banks to leave the network. “LINK’s plans could still lead to a significant reduction in free-to-use ATMs across Britain, leaving […]

Which? response to the Lords EU Energy and Environment Sub – committee report

Alex Neill, Which? Director Home Products and Services said: “Brexit raises crucial questions on the UK’s future energy supply and pricing – both of which could impact millions of energy bill payers. “It’s vital that the Government focuses on delivering a Brexit that puts consumers first, prioritising vital issues like avoiding energy shortages and ensuring […]


Which? response to Transport Focus’ National Rail Passenger Survey

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]

Which? reveals consumer reliance on free-to-use ATMs ahead of possible reduction

Ahead of moves that could greatly reduce Britain’s free-to-use ATM network, Which? reveals consumer reliance on cash machines, with eighty percent of people finding access to free-to-use ATMs important to their daily lives and needs. Which? surveyed over 1,200 members to understand the impact that a potential reduction in free-to-use ATMs would have on the […]

Which? response to report by Independent Age showing two-thirds of MPs in England believe older people do not have enough high-quality care homes to choose from

Alex Hayman, Which? Managing Director of Public Markets, said: “These findings echo our own research which shows the vast majority of council areas in England could see a shortfall in care home places by the end of this Parliament unless urgent action is taken. “The Government must now ensure that its Green Paper on care […]


Which? response to Government announcement on new product safety regime

Alex Neill, Managing Director of Which? Home Products and Services, said: “The Government has finally accepted that the UK’s product safety system needs to be fixed, but this action falls short of the full overhaul it so desperately needs. “Consumers need an independent national body which has real powers to protect them and get dangerous […]


Which? response to Ofcom complaints figures

Alex Neill, Which? Managing Director of Home Services, said: “The speed and reliability of service customers get from their broadband really matters, but our research shows that far too many are still getting a poor service from their provider. “The major players still have a long way to go to improve their service, so if […]


Failing to care: Large care home providers ranked in Which? analysis

Half of England’s large elderly care home providers have at least one in four failing homes in their network, according to Which? research. In an analysis of CQC inspection data for 54 providers operating at least 12 homes in England catering only for the over-65s, some had half or more of their homes classed as […]

Press Release