Latest Releases

Millions of UK households frustrated with bad broadband

Despite a broadband connection being considered a modern day essential, new Which? research reveals that 12.5 million households are frustrated with poor broadband services.  ​To help people to overcome their frustrations, the consumer champion is launching a new speed checker and complaint tool in a drive to get the UK better connected. Which? ​found that many people are plagued by [...]

Press Release

Which? response on plans to create a pensions dashboard

Gareth Shaw, Which? money expert, said: “The Government’s commitment to putting information about all your pensions in one place was good news for millions approaching retirement and the prototype is a welcome step towards making this a reality. “For the pension dashboard to be a success, it must work for all providers and be properly [...]

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Which? response to the NAO’s report on vulnerable consumers

Alex Neill, Which? Managing Director of Home Services, said: “The NAO has pinpointed a number of significant issues affecting the most vulnerable consumers when dealing with essential services like banking and energy. With millions of working people struggling to make ends meet, regulators must take action to ensure that these markets work effectively for consumers.”

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Which? response to automatic compensation in rail call by Labour’s Chris Bryant

Alex Hayman, Which? Managing Director of Public Markets, said: “More than a year on from our super complaint, train companies are still taking far too long to deliver crucial improvements to compensation for long-suffering passengers. “As people increasingly use smart technology to buy tickets, the rail industry must improve automatic compensation. If the industry fails to [...]

Statement

Which? response to fines issued by the ICO for nuisance calls and texts

Alex Neill, Which? Managing Director of Home Services, said: “Companies that pester people with unlawful nuisance calls and spam texts are rightly being held to account by the regulator. “The Government has promised further powers to fine directors who allow this to happen. These proposals should come into force as soon as possible to crack [...]

Statement

Which? response to automatic compensation in rail call by Labour’s Chris Bryant

Alex Hayman, Which? Managing Director of Public Markets, said: “More than a year on from our super complaint, train companies are still taking far too long to deliver crucial improvements to compensation for long-suffering passengers. “As people increasingly use smart technology to buy tickets, the rail industry must improve automatic compensation. If the industry fails [...]

Press Release

“There is a massive gap in consumer protection for victims and we are yet to see improvements from the banks” – Which? response to the PSR’s final terms of reference on bank transfer scams

Gareth Shaw, Which? money expert, said: “It’s vital that the PSR now implements stronger rules and recommends new measures to help better protect customers when it comes to bank transfer scams. “There is a massive gap in consumer protection for victims and we are yet to see improvements from the banks to stop people losing [...]

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“Telecoms providers need to get the message that all too often they’re falling short of their customers’ expectations” – Which? response to Ofcom’s quarterly broadband complaints data

Alex Neill, Which? Managing Director of Home Services, said:   “Telecoms providers need to get the message that all too often they’re falling short of their customers’ expectations. Trust in the sector is low and more must be done to improve service and to listen and act on their customers’ needs.”  

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