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Challenger banks record high levels of customer satisfaction, while TSB slumps

Smartphone-only challenger bank Monzo has soared to the top of Which?’s bank account satisfaction survey, which also saw TSB slump to the bottom following a turbulent year of IT failings. Which? surveyed thousands of members of the public to determine overall customer satisfaction with their bank’s current account and how likely they are to recommend […]

Which? response to Marriott data breach

Adam French, Which? Consumer Rights Expert, said: “This data breach is on a colossal scale and it will be of great concern to Marriott customers. It is vital that Marriott provides clear information on what has happened and helps anyone who has been negatively impacted. “Anyone worried they could be affected should consider changing their […]

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Which? response to rail fare increases for 2019

Alex Hayman, Which? Managing Director of Public Markets, said: “Passengers have suffered horrifically this year from timetable chaos and experienced rail punctuality hitting its lowest level in 12 years and these price hikes will only add to their misery. “If the rail system is going to start working for passengers, not just train companies, then […]

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Which? responds to latest Government smart meter installation statistics

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s alarming that the rate of smart meter installations by large suppliers has dropped by around 1,500 per day, when the rollout has already been massively delayed. “Amid concerns that the savings smart meters could bring consumers are at risk, this is yet further […]

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Which? response to Kellogg’s announcement on introducing traffic light labelling

Sue Davies, Which? Strategic Policy Adviser, said: “Which? believes the traffic light nutrition system, which helps people compare at a glance how much sugar, salt and fat a product contains, is an effective way of helping them to make healthier food choices. “While this is a very positive move from Kellogg’s, it should apply to […]

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Which? reveals the appalling call waiting times faced by energy customers

A Which? investigation has revealed the worst energy firms for leaving customers hanging on the phone – with some subjecting callers to an average wait of almost half an hour. The consumer champion made more than 450 phone calls in total to 38 gas and electricity suppliers and also tested live chat and email services […]

Press Release

Which? responds to latest Grenfell inquiry claims that fridge freezer wiring was to blame

Alex Neill, Which? Managing Director of Home Products and Services, said: “The claims from this inquiry backup our own findings, which show that plastic backed fridges and freezers put lives at risk by contributing to a fire spreading more quickly. “These findings raise real questions around why people in the US, where these appliances are […]

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Which? responds to CMA securing court order against Viagogo

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s right that Viagogo is being forced to make these changes after we repeatedly exposed the company as a rogue operator for flouting consumer law. “It is shocking, however, that the company had to be dragged through the courts to ensure music and sports […]

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Which? responds to launch of new rail ombudsman

Alex Hayman, Which? Managing Director of Public Markets, said: “The launch of the independent rail ombudsman is a positive step for passengers, who have felt for too long like their complaints are not being taken seriously. “It should be a wake-up call for train companies to step up and start delivering good customer service when […]

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Which? investigation finds major concerns with VW Group handling of seat belt issue

VW Group has sold an estimated 55,000 additional cars with a potentially lethal fault since being made aware of the problem six months ago – and there are major concerns with the carmaker’s handling of the issue, a new Which? investigation reveals. In May it was discovered the rear-left seat belts in Volkswagen Polo, Seat […]

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