Latest Releases

Which? response to ABI’s pension dashboard blueprint

Gareth Shaw, Which? Money Expert said: “The Government quickly needs to set out how it will introduce the pensions dashboard so that it genuinely helps consumers to see all information they need on all their pensions in one place. “It should be compulsory for all pension schemes to feed information to the dashboard so there is a comprehensive and easy-to-use system for people [...]

“Only time will tell whether all of these interventions will really deliver better outcomes for consumers.” Which? Responds to today’s Ofgem announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “As temperatures dip, today’s announcement will be welcome news to some of the UK’s most vulnerable households. The implementation of a market-wide price cap is clearly going to take some time, so it’s right that the regulator is looking to more quickly protect the [...]


Millions of households could be missing out on big savings on their energy bills

Renters are potentially paying over the odds for their energy bills with a quarter we spoke to (25%) saying they have never changed their energy supplier, and half (51%) have been with their current supplier for more than five years. Which? believes that the millions of households renting in the private sector could be missing [...]

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Which? response to SNP plan for state-owned energy in Scotland

Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of Scots worried about energy prices will welcome action to tackle their rising bills. The Scottish Government must ensure that this intervention really does deliver a fairer deal for energy customers. For now, customers sitting on expensive standard variable tariffs should look to [...]


Which responds to the CQC State of Care Report

Alex Hayman, Which? Managing Director of Public Markets, said: “We have heard hundreds of heartbreaking stories of families suffering because of a shortage of care home places – families with loved ones in care homes many miles away, or stuck in inadequate care because of a lack of specialist provision locally. Our research shows that [...]

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“Start checking your change now” – Which? advice for those with old £1 coins

Gareth Shaw, Which? money expert, said: “Start checking your change now as the old-style round £1 coins will stop being legal tender this Sunday.   “Old £1 coins can still be traded in at banks, building societies and post offices after this date. Although some retailers will continue to accept old coins beyond Sunday, you [...]


Atol neglected: Travel companies don’t know the basics on holiday protection

In a fortnight that has seen the travel plans of hundreds of thousands of Monarch and Ryanair customers thrown into chaos, a Which? investigation reveals how knowledge of vital Atol protection is misunderstood at some travel companies including Thomas Cook, one of Britain’s best known agents. Posing as potential customers, Which? Travel made 80 calls [...]

Which? Response to wide energy price-cap announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “It is clear that millions of hard pressed energy customers are still suffering due to a lack of competition in the energy market and so will welcome action to bring down their bills. “However, this legislation must not result in higher bills overall, undermine [...]


Care home provision to hit crisis levels in most council areas within this Parliament

Almost nine in 10 council areas across England could see a shortfall in care home places emerging by 2022 unless urgent action is taken, according to new research by consumer champion Which?. Analysis of care home data from across England indicates that 87% of councils responsible for providing social care may not have enough places [...]

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