Latest Releases

Which? University response to Scottish Highers results

Alex Hayman, Which? Managing Director of Public Markets, said: “For thousands of young people in Scotland, today’s results will be a significant moment in their life. Whether you’re just starting to think about applying to university, changing your study choices or working out a whole new plan, there are options open to you. Speak to a [...]

Statement

Which? response to the Data Protection Bill

Alex Neill, Which? Managing Director of Home Products and Services, said: “This bill will hopefully provide some much needed guidance on how consumers’ data will be protected and used in the right way post-Brexit. “All too often consumers suffer the consequences when company failures lead to their data being compromised, so the Government must ensure [...]

Statement

Which? response to independent review of the energy market

Alex Neill, Which? Managing Director of Home Products and Services, said: “It is right to look at how to keep costs down, but yet another review is going to be cold comfort to the millions overpaying on their energy bills right now. “Consumers need to see urgent action from the Government and regulator to tackle the lack of [...]

Statement

Which? response to rail ombudsman announcement

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of rail passengers feel let down and ignored by train providers when things go wrong, so it’s no surprise that consumer trust remains stubbornly low in this industry. “Government must introduce an ombudsman that all operators must join. Only then will they be able to [...]

Statement

Which? response to British Gas’ price increase

Alex Neill, Which? Managing Director of Home Products and Services, said: “Hard-pressed consumers waiting to see how the Government will tackle costly standard variable tariffs will be disappointed to see prices rising. Customers concerned about their tariff should switch to a fixed price deal now and the Government should rapidly set out how it intends [...]

Statement

Which? response to Barclays setting aside a further £700 million for PPI claims

Gareth Shaw, Which? money expert, said: “With banks now setting aside more money for PPI claims, it shows that the fallout from this mis-selling scandal is far from over and there are significant amounts of compensation due to consumers. “As the deadline approaches to make a claim, we’re urging consumers to use our free PPI claim [...]

Statement

Which? response to Department for Transport latest stats on overcrowded trains

Alex Hayman, Which? Managing Director of Public Markets, said: “This data bears out once again that the rail sector continues to fail passengers on too frequent a basis, particularly in London and in the Southeast. It is unacceptable that so many have to battle with constant delays and daily overcrowding. “The Government needs to quickly [...]

Statement

Which? response to Lloyds setting aside a further £700 million for PPI claims

Gareth Shaw, Which? money expert, said: “With a deadline now set for the victims of this mis-selling PPI scandal to make a claim, it’s only right that some of the UK’s biggest banks and building societies are setting aside more money for claims. “We’re urging consumers to use our free PPI claim tool rather than claims [...]

Statement

Which? response to the ORR’s annual rail consumer report

“We are finally seeing some progress in tackling the issues rail passengers face, but more needs to be done to ensure that people can find the best ticket for their journey and get compensation when their train is delayed. “It’s alarming that less than half of people were satisfied with the way their complaints were [...]

Statement