Latest Releases

Over a million air passenger journeys subject to a severe delay

Around 1.3 million air passenger journeys were estimated to be subject to a severe delay last year, according to new Which? analysis. The consumer champion found that, in the year to June 2018, over 13,000 flights flying to or from UK airports were delayed by at least three hours. That is equivalent to nearly three and a half […]

Press Release

Which? responds as RDG rail fare consultation ends

Alex Hayman, Which? Managing Director of Public Markets, said “Rail passengers have struggled for too long with a confusing ticketing system, poor service and severe delays and cancellations. “The Government and industry need to prove that they are serious about making rail work for passengers. With trust in the industry at an all-time low, it […]

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Which? responds as DCMS announces new ‘opt-in’ powers to curb nuisance calls

Alex Neill, Which? Managing Director of Home Products and Services, said: “Nuisance calls have plagued millions for years and our research revealed more than seven in 10 believe that they received unsolicited calls last month. “While the new rules are welcome, they must be enforced to stop companies flouting the law with these dodgy practices. […]

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Savers miss out after last base rate rise

New analysis from Which? reveals a significant number of banks and building societies hiked their standard variable mortgage rate in line with August’s base rate rise, while the equivalent rise was largely denied to savers. The consumer champion monitored how banks and building societies reacted in the month that followed the recent (2 August) base […]

Press Release

Which? response to British Airways data breach

Alex Neill, Which? Managing Director of Home Products and Services, said: “British Airways customers will be concerned to hear about this data breach. It is now vital that the company moves quickly to ensure those affected get clear information about what has happened and what steps they should take to protect themselves. “Anyone concerned they […]

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Which? responds to latest energy price cap announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “While this cap may bring a price cut for some, people shouldn’t think it will mean they’re automatically getting the cheapest deal on the market. There are still better deals on the market and energy companies must not use the cap as an excuse […]

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Which? comments on RBS branch closures

Gareth Shaw, Which? Money Expert, said: “This is another blow to RBS customers who have already endured a spate of branch closures and will bring the total number of closures or planned closures across all banks to more than 700 this year. “Our analysis has revealed that more than 60 branches a month are shutting […]

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Which? comments on Paul Pester’s resignation

Gareth Shaw, Which? Money Expert, said: “This is an opportunity for TSB to finally get to grips with the IT crisis that has affected millions and ensure it focuses on what really matters – providing the great service the bank’s customers deserve. “TSB must be open with customers about what is being done to resolve […]

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