Latest Releases

Cheap and deadly – Which? warning on the ‘Killer car seats’ still on sale

Child car seats which are illegal to use in the UK are still available to buy from online marketplaces, according to new Which? research. The consumer champion has found the dangerous car seats, which are made of fabric and offer almost no protection in the event of a car crash, selling for as little as […]

Seven in 10 have no plans in place for their end of life care

New research from Which? Later Life Care has revealed a concerning lack of awareness of options for arranging end of life care, with the majority of people surveyed having no plans in place should they need end of life care in the future. Which? Later Life Care surveyed over 3,000 people to understand what arrangements […]

Press Release

Which? statement on delays to the implementation of confirmation of payee

Gareth Shaw, Head of Money, Which?, said: “Any extended delay to this vital measure would be a huge betrayal of bank customers and is likely to result in millions of pounds being lost unnecessarily to bank transfer scams – with devastating consequences for the victims. “Confirmation of payee could eliminate a huge number of bank […]

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Which? responds to Npower price rise announcement

Alex Neill, Which? Managing Director of Home Services, said: “This is the third price increase announcement in quick succession with the rest of the Big Six expected to follow suit. People who thought that the price cap would protect them from rising bills will be bitterly disappointed by these hikes. “We would urge all energy […]

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Rapid changes to cash landscape risk leaving millions of people behind, says Which?

Which? is calling on the Government to appoint a regulator to protect access to cash, as a combination of bank branch and cashpoint closures risks leaving people struggling to pay for essential goods and services. Despite the increased popularity of digital and card payments – which have proven vulnerable to IT failures – having access […]

Press Release

Rapid changes to cash landscape risk leaving many people in Scotland behind, says Which?

Which? is calling on the UK Government to appoint a regulator to protect access to cash, as a combination of bank branch and cashpoint closures risks leaving people in Scotland struggling to pay for essential goods and services. Despite the increased popularity of digital and card payments – which have proven vulnerable to IT failures […]

Press Release

Which? responds to E.On price rise

Alex Neill, Which? Managing Director of Home Services, said: “This hike in energy prices to the maximum level permitted by the price cap from April will be hard to stomach for more than a million households – particularly announced so quickly and when our annual survey shows E.On’s customer service standards leave it languishing towards […]

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Hundreds of potentially unsafe fridges still on sale

Britain’s biggest electrical retailers are continuing to sell more than a hundred plastic-backed fridges, freezers and fridge freezers even though this type of backing has been shown to pose a fire risk, a Which? investigation has revealed. Tests by the consumer champion have found that the plastic backing used on fridges and freezers can be […]

Press Release

Which? responds to DfT statement on smart ticketing

Alex Hayman, Which? Managing Director of Public Markets, said: “The proposed Pay-As-You-Go system could go a long way to making train journeys simpler and improving passengers’ experience – the industry, government and regulators must ensure the full benefits of smart ticketing are realised as soon as possible. “It is vital that automatic compensation is included […]

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Which? responds to energy price cap increase

Alex Neill, Which? Managing Director of Home Services, said: “This eye-watering increase to the price cap will be a shock to the system for people who thought that it would protect them from rising bills. “Energy customers can take the power back into their hands by switching and securing a better deal before the new […]

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