Latest Releases

Which? response on TSB’s IT meltdown

Harry Rose, Which? Money Editor, said: “After seven weeks of chaos, TSB customers will understandably be at their wits end – and the regulator has rightly come down hard on this today. If you are unhappy at the way the bank has treated you, our advice is to vote with your feet and switch to another provider. […]

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Which? response to FIFA action against Viagogo

Alex Neill, Which? Managing Director of Home Products and Services, said: “We have repeatedly exposed secondary ticketing websites, including Viagogo, for playing fast and loose with the rules, so it’s good to see FIFA taking action to try to stop fans getting ripped off. “Football fans need to be aware that if they buy a […]

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Which? responds as RDG rail fares regulation and reform consultation goes live

Alex Hayman, Which? Managing Director of Public Markets, said: “It’s been clear for years that rail fares are too complicated and confusing for passengers, and all too often people don’t get the best fare for their journey. It’s a situation that’s gone on too long and the Government needs to make sure that any changes […]

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Barclays – the not-so-smart investment

Barclays Smart Investor has finished last in Which?’s annual survey of the best and worst investment brokers after customers branded the new service ‘appalling’. The consumer champion compiled a list of unique reviews and ratings for 12 leading brokers based on a survey of 2113 members – the only research of its kind available. A […]

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Roam and away: Post-Brexit trade deals should make mobile roaming free 

New Which? research shows the startling difference that providers can charge for using your mobile phone around the world, as it calls on the Government to publicly commit to prioritising free roaming in post-Brexit trade deals. Which? analysed the wildly varying fees tourists can face when using their phone in ten countries outside of the […]

Press Release

Which? responds to Visa payment issues

Alex Neill, Which? Managing Director of Home Products and Services, said: “Clearly this issue will be a huge inconvenience to customers and it must be resolved urgently. Visa and the banks need to ensure no-one is left out of pocket due to this outage. “We strongly advise people to keep any evidence of extra expenses […]

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Which? response to Northern cancellations

Alex Hayman, Which? Managing Director of Public Markets, said: “This situation is a national embarrassment. The changes designed to improve punctuality have backfired spectacularly, and once again it’s passengers who have to face the consequences. “Northern needs to do all it can to compensate passengers for this unacceptable disruption. The Government can no longer sit […]

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Which? response to new train timetables potentially being investigated by MPs

Alex Hayman, Which? Managing Director of Public Markets, said: “This has been nothing but incompetence on all levels. Not only have train companies demonstrated a failure to plan, engage and implement timetable changes, but they are now failing to offer effective enough solutions for passengers. “Train companies need to take immediate action to get a […]

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