Latest Releases

Which? response to Ofcom’s proposals for the opening up of BT’s broadband infrastructure

Alex Neill, Which? Managing Director of Home Products and Services, said: “​Access to a decent broadband ​connection ​is ​a right not a privilege given ​​it is essential​ to how we now live and work​,​ and​ yet millions of people are frustrated with a poor service. ​​ “The regulator ​must ensure that these ​measure​s do ​deliver [...]

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Broadband giants failing on service

The latest broadband customer satisfaction survey from Which? reveals that the UK’s biggest internet service providers are still failing on basic customer service, speed and reliability. This year’s survey of 1,800 broadband users reveals big variations in levels of service, value for money, speed and reliability and found that the four biggest providers – Talk [...]

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Which? response to the FCA’s publication of its mission and business plan

Peter Vicary-Smith, Which? CEO, said: “Given the industry’s history, the regulator still has a big job on its hands to make sure financial services put consumers’ interests first. To improve the sector, the FCA must deliver on its plans and relentlessly focus on getting a good outcome for all consumers.”

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“This latest price hike is disappointing news for many” – Which? response to EDF Energy’s price increase

Alex Neill, Which? Managing Director of Home Products and Services, said: “This latest price hike is disappointing news for many, whose bills are about to shoot up after a short price freeze over winter. Customers sitting on EDF’s standard tariff should look to switch to a better deal straight away. “Millions are continuing to suffer [...]

Which? response to Ofcom’s new Comparing Quality Service report

Alex Neill, Which? Managing Director of Home Services, said: “Nearly everyone owns a mobile phone and uses the Internet to stay connected. These services have become essential but in recent years we’ve seen worryingly low levels of trust and customer satisfaction, often among some of the biggest broadband and mobile providers. “This new report from [...]

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Which? response to broadband customers paying up to £100 more once their introductory offer expires.

Alex Neill, Which? Managing Director of Home Services, said: “Customers will be frustrated to hear loyalty doesn’t pay, particularly when we know millions are experiencing bad broadband service with regular lost connections, dropouts and slow speeds. “It’s crucial to check that you’re getting the speeds you have paid for, complain if you’re not and consider [...]

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Scotland: “This is a welcome move to help vulnerable people at risk from nuisance callers”- Which? response to Government plan to introduce nuisance call blocking device for vulnerable people

Alex Neill, Which? Managing Director of Home Services, said: “Nuisance calls continue to plague people’s everyday lives – more so in Scotland than the rest of the UK, so this is a welcome move to help vulnerable people at risk from nuisance callers. “After pressing for action on this modern menace and working with the [...]

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Which? response to Government’s plans to introduce nuisance call blocking devices for vulnerable people

Alex Neill, Which? Managing Director of Home Services, said: “Nuisance calls are a modern menace, so it’s right that the Government takes action to help vulnerable people who continue to be bombarded with them. “Government now needs to bring in as soon as possible its promised action to hold directors personally accountable when their company [...]

Millions of UK households frustrated with bad broadband

Despite a broadband connection being considered a modern day essential, new Which? research reveals that 12.5 million households are frustrated with poor broadband services.  ​To help people to overcome their frustrations, the consumer champion is launching a new speed checker and complaint tool in a drive to get the UK better connected. Which? ​found that many people are plagued by [...]

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