Latest Releases

Which? responds to Ryanair announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when [...]

“Energy customers are sick and tired of never-ending talk and little action on the UK’s broken energy market” Which? response to MP’s appeal to end ‘stitch up’ by big six energy firms

Alex Neill, Which? Managing Director of Home Products and Services, said: “Energy customers are sick and tired of never-ending talk and little action on the UK’s broken energy market. “As winter approaches and bills start creeping, the Government must set out a robust plan to make the energy market more competitive, so that customers finally [...]


Northern universities best for a good night out, Which? University research reveals

Universities in the North came out on top for diversity of nightlife, while institutions in the South led the ratings for their political scenes, according to new research by Which? University. Results from Which? University’s annual student survey reveal the top universities in the UK for a wide range of extracurricular aspects. Newcastle and Northumbria [...]

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Which? response to Ryanair announcement on further flight cancellations

Alex Neill, Managing Director of Which? Home and Product Services, said: “This situation is a complete and utter shambles that now extends to up to nearly three quarters of a million people. The news means that for some of its passengers Ryanair has effectively cancelled Christmas. “On top of leaving the travel plans of many [...]


Which? response to CMA Digital comparison tools market study

Alex Neill, Managing Director of Which? Home Services, said: “When shopping around via comparison websites or apps, customers should be confident that they can find the best deal for them and that their personal data will be used responsibly. “All regulators must ensure businesses abide by the rules and that customers get good outcomes, or [...]


Which? Response to the PSR’s announcement ahead of the anniversary of Which?’s Super Complaint on bank transfer scams

Gareth Shaw, Which? Money Expert said: “A year on from our Super Complaint, consumers have continued to remain at risk from bank transfer fraud with many people losing life-changing sums of money to scammers. “The regulator must now clearly set out what progress has been made by banks, and what more they must do to [...]

Biggest broadband providers still falling down on service

The latest broadband survey from Which? finds again that some of the biggest providers are rated most poorly by its customers. ​The results, based on a survey of over 1,700 telecoms customers, saw TalkTalk, Sky and BT achieve the lowest customer satisfaction scores among their peers. For the fifth Which? broadband survey running, TalkTalk has [...]

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Stop making fire risk fridges, says Which?

Manufacturers must stop making fire risk non-flame retardant plastic-backed fridges, freezers and fridge freezers immediately Which? is warning today, as it labels the current British Standard on cold appliances ‘deficient’ and ‘inadequate’. Following a recent review of cold-appliance safety, the consumer champion has this week written to manufacturers to urge them to stop using non-flame [...]

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High street banks slump on customer satisfaction and complaints

Some of the UK’s biggest banks have been ranked among the poorest performers for customer satisfaction and complaints handling, according to new analysis by Which?. Lloyds – the worst performing big bank with an overall score of 58% – is in joint bottom place with Danske Bank. The results make disappointing reading for many of [...]

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