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Don’t waste your energy: medium and small energy suppliers fare better for satisfaction

Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]

Which? response to BEIS Committee report on product safety regime

Alex Neill, Which? Managing Director of Home Products and Services, said: “Despite hundreds of reported fires and numerous reviews, the UK’s product safety system is still broken and potentially threatening the lives of millions of consumers. “We have already seen the tragic consequences of companies behaving badly and delays to improving the system. The Government […]


Train strain for commuters fed up with services

A vast majority of commuters surveyed say they have seen no improvement in their train service over a year, research from Which? shows. According to new data from the consumer champion, 13% of commuters thought that the service from their train company had got worse in the last year. 67% of commuters thought their train […]

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Advice to Ryanair passengers ahead of change to hand luggage policy

Rory Boland, Which? Travel Editor, said: “Ryanair needs to make sure customers understand that they may not be insured for loss, theft or damage of their valuables if their luggage ends up in the hold as a result of these new rules. “We would advise travellers to remove wallets, keys, laptops and other important or […]


Which? comments ahead of the card surcharge ban

Gareth Shaw, Which? Money Expert said: “This ban should finally stop consumers being penalised simply for using their card. However, people will be wary if it results in price increases, minimum spend limits or even cards being refused by retailers. “The Government and regulator need to closely monitor the effectiveness of the ban – and […]


Which? comments ahead of the introduction of Open Banking

Gareth Shaw, Which? Money Expert said:  “Open banking has the potential to offer consumers more control of their finances and boost choice but it also comes with potential risks around data privacy and security. “Regulators and industry must ensure that customers are properly protected from data breaches and scams, which is vital if consumers are to use […]


Which? response to Office of Rail and Road statistics on rail complaints

Alex Hayman, Which? Managing Director of Public Markets, said: “Train companies still aren’t adequately dealing with the vast majority of disgruntled passengers’ complaints, from problems with late and dirty trains through to issues buying their tickets. “This dysfunctional system adds insult to injury for passengers. A new ombudsman needs to be introduced and all train […]


‘Tax return doesn’t have to be like pulling teeth,’ says Which?

‘Tax return doesn’t have to be like pulling teeth,’ says Which? ahead of deadline With the online tax return deadline just weeks away, new Which? research has found that four in 10 people would rather take a trip to the dentist than complete their tax forms. Which? surveyed over 4,000 members of the public to […]

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Which? response to DfT rail compensation stats

Alex Hayman, Which? Managing Director of Public Markets, said: “Although the compensation paid out by train companies is rising, thousands of passengers have told us that they’ve struggled with cancellations, grim conditions on trains and delays that can have a huge impact on their lives. “Our research has shown that over seven million passenger journeys […]