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Results for broadband tag

April 2018

Flawedband: almost three in five households experience problems with provider

2 April 2018

More than half of British households have experienced a problem with their broadband service in the last year, according to the latest results of the Which? Broadband satisfaction survey. The survey of more than 1,900 broadband customers across 12 providers found common problems including price hikes, poor speeds, connection dropouts and router issues –  highlighting […]

Press Release: automatic compensation, broadband, BT, connection, dropouts, internet, price increases, Sky, speeds, SSE, talktalk, Telecoms, Virgin media, Zen Internet

November 2016

“Extra investment ​must lead to a big improvement by the industry” – Which? response to proposed investment to broadband services in Autumn Statement

23 November 2016

Alex Neill, Which? Managing Director of Home & Legal services, said: “​Broadband ​is an essential​ part​ of modern life​.​ The UK has lagged behind many other countries and people regularly have problems with speed and connectivity. “​This extra investment ​must lead to a big improvement by the industry, so that consumers get faster, more reliable […]

Statement: broadband, Telecoms

“We have been campaigning for the ASA and CAP to change the rules” – Which? response to ASA advertised broadband speed findings

17 November 2016

  Alex Neill, Which? Managing Director of Home & Legal services, said: “This research proves what Which? has been saying for years. Advertised broadband speeds can be misleading and many people are unaware that they may never get the attractive high speeds on offer. “We have been campaigning for the ASA and CAP to change […]

Statement: Alex Neill, ASA, broadband, CAP, Consumer, Telecoms

October 2016

“Providers need to be clear about what speeds they are offering in their promotions” – Which? response to selected BT broadband adverts being banned

12 October 2016

Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can […]

Statement: broadband, Technology, Telecoms

July 2016

“It’s only right that consumers are automatically compensated” – Which? response to BT broadband service outage

20 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “Many people now view broadband as an essential service so it’s only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today. “The Government must push forward with the Digital Economy Bill ​to give broadband customers […]

Statement: broadband, Consumer, Telecoms

“Important that measures in Digital Economy Bill come into force quickly” – Which? response to publication of Digital Economy Bill

5 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling.    “Telecoms are an essential service and it’s important that the measures in the Digital […]

Statement: broadband, Compensation, Digital Economy Bill, Mobile, Nuisance calls, switching, Telecoms

April 2016

TalkTalk bottom in Which? broadband customer satisfaction survey

17 April 2016

A new Which? broadband customer satisfaction survey has found the UK’s biggest internet service providers are still failing on customer service with major providers occupying four of the bottom five slots and TalkTalk coming last once more. The latest results, following a survey of 3,717 broadband users, show that TalkTalk (38%) and BT (47%) achieved […]

Press Release: broadband, Consumer, customer service, Richard Lloyd

“Millions pay for broadband speeds they never get” – Which? response to British Infrastructure Group report on broadband speeds

16 April 2016

Richard Lloyd, Which? executive director said:  “Our own research found that millions of households across the UK pay for broadband speeds they never get. “Consumers are continuing to be misled and more needs to be done by the regulator to ensure that broadband companies are holding up their end of the bargain. Companies should be […]

Statement: broadband, Richard Lloyd, Telecoms

January 2016

“Advertising of broadband speeds must also be tackled” – Which? response to ASA & Ofcom’s research on advertising of broadband prices

21 January 2016

Which? executive director, Richard Lloyd, said: “Simplifying how broadband prices are advertised is a step in the right direction, but the advertising of broadband speeds must also be tackled. “Broadband is an essential part of life and millions of homes are not getting the speed they expect. We want the advertising authorities and the regulator […]

Statement: broadband, Ofcom, Telecoms

December 2015

“Increase in complaints should be a wake up call to providers” – Which? response to Ofcom’s telecoms complaints data

15 December 2015

Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest​ telecoms​ companies are letting their customers down with poor service, so this increase in complaints should be a wake up call to providers. Telecoms is now an essential service and if providers don’t improve Ofcom should step in.”

Statement: broadband, consumers, mobiles, Telecoms

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