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Parents hiring a child seat with their rental car this summer are being urged to take extra care as Which? research finds nearly nine in 10 families reported problems that could put a child’s life at risk – including seats that were provided damaged, the wrong size or without any instructions. In a survey asking […]
Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]
Car hire firms are charging customers more than double the going rate for repairs – and even overcharged one customer by almost £1,000, a Which? Travel investigation has found. The consumer champion collected photographic evidence of damage from car hire customers across Europe who believed they had been overcharged. The photos were then shown to […]
Which? executive director Richard Lloyd, said: “The hidden costs and sneaky practices of car hire firms have plagued airport arrival lounges for decades. We now need all rental companies to be totally upfront about charges, so that people know exactly what they will pay when they book. “Even with these changes, our best advice is […]