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Results for Car hire tag

August 2020

Warning over rented child seats in holiday hire cars as 9 in 10 parents report potentially dangerous problems

15 August 2020

Parents hiring a child seat with their rental car this summer are being urged to take extra care as Which? research finds nearly nine in 10 families reported problems that could put a child’s life at risk – including seats that were provided damaged, the wrong size or without any instructions. In a survey asking […]

Press Release: Car hire, car seats, child car seat, children, damaged car seats, Holidays, parents, rental care

May 2019

Collision course – Two in five car hire customers write off Goldcar

6 May 2019

Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]

Press Release: best and worst car hire, Car hire, car hire satisfaction survey, Goldcar, Rory Boland

March 2018

Grand theft auto: The great car hire rip off

3 March 2018

Car hire firms are charging customers more than double the going rate for repairs – and even overcharged one customer by almost £1,000, a Which? Travel investigation has found. The consumer champion collected photographic evidence of damage from car hire customers across Europe who believed they had been overcharged. The photos were then shown to […]

Press Release: Car hire

July 2015

“We now need all rental companies to be totally upfront about charges” – Which? response to CMA announcement to improve the way car hire companies deal with their customers

13 July 2015

Which? executive director Richard Lloyd, said: “The hidden costs and sneaky practices of car hire firms have plagued airport arrival lounges for decades. We now need all rental companies to be totally upfront about charges, so that people know exactly what they will pay when they book. “Even with these changes, our best advice is […]

Statement: Car hire, Consumer, Consumer Rights, Travel, Which?

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