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Sue Davies, Which? Head of Consumer Rights Policy, said: “It is positive that the CMA is investigating potentially misleading environmental claims that ASOS, Boohoo and George at Asda have been making about their fashion products and that a wider investigation into the fashion sector will continue. Which? research shows that consumers want to make more […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “This letter comes after Which? reported BA and EasyJet to the Civil Aviation Authority over their handling of delays and cancellations and lays bare the appalling treatment passengers have endured from some airlines. “It’s good to see regulators setting out their concerns and raising the prospect […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The government’s own research estimates that consumer detriment costs £54 billion a year, so it’s good to see that the government is moving forward with plans to hand the CMA getting stronger powers to clamp down on firms that behave poorly. “The ability to impose significant […]
“From consumers wanting to feel more in control over how their data is collected and used by online platforms, to smaller businesses having a genuine chance to tackle the dominance of powerful tech giants, the case for more competitive and reformed digital markets is clear. “We know that less competition leads to restricted choice and […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s very positive to see action to tackle the avalanche of fake reviews that undermine confidence in online shopping and tougher powers for the CMA to protect consumers from rogue companies that consistently flout the law – including the ability to fine firms directly. “The impact […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Leaving Meta and other tech giants unchecked to acquire smaller businesses could restrict consumer choice, stifle innovation and raise costs for rival companies, which would be passed on to customers, so it is positive that the CMA has intervened to block this merger. “However, current measures […]
UK internet users say they would be prepared to hand over a combined £1.1 billion per year to Facebook and Google in return for greater control over how their personal data is collected and used, a new report from Which? has found. The consumer champion has repeatedly found that many people are uncomfortable about the […]
Gareth Shaw, Which? Head of Money, said: “Which? has repeatedly raised the alarm over the private testing system with the government, which has too often left travellers out of pocket and, in some cases, without a test result. “It’s right that the Health Secretary has announced tougher measures, including fines for providers if they mislead […]
Rory Boland, Which? Travel Editor, said: “It’s clear that the government has been given multiple warnings about the many problems with the private Covid travel testing system but didn’t act fast enough. “The result is thousands of people who have already been ripped off and many more who will have been unable to reunite with loved […]
Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers. “The Covid-19 pandemic has put many people’s personal finances […]