Systemic failure in the care home sector is leaving the majority of people with limited choice and half of people needing care having to wait for a bed, according to new research by Which?. The consumer champion found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We know people don’t feel confident when making the difficult decision about care for their elderly relatives. Care homes shouldn’t make it more difficult by not providing the information needed, using unfair practices and contract terms or hiding charges. “We welcome the decision from the CMA […]
Vickie Sheriff, Director of Campaigns and Communications at Which? said: “If energy companies have failed to tell the whole truth about their profits, then customers will rightly be angry. The Energy Secretary and the regulators must investigate these claims. “This is the last chance saloon for the energy industry. Following the market investigation, energy companies now must […]
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people – over half (58%) of energy customers – are stuck on standard variable […]
Alex Neill, Which? Managing Director of Home and Legal Services, said: “It’s good to see the CMA and Ofgem are committed to new protections for prepayment meter customers who are currently getting a very poor deal. In order for the price cap to be successful it has to be set at the right level to […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Choosing a university is one of the biggest decisions young people make yet they often struggle to find the information to enable them to make an informed choice. “The CMA’s investigation shows that while some universities are taking steps in the right direction, others still have a way […]
Alex Neill, Which? Director of Policy and Campaigns, said: “The CMA is right to be tackling hidden costs and sneaky practices in the car hire industry. Our research has shown some car hire brokers aren’t being upfront about the true cost of car hire. “We expect all car rental companies and broker websites to […]
With the final report of the Competition and Market Authority’s (CMA) energy market investigation due this month, Which? is calling on the regulator to set out how it will judge whether the inquiry’s proposals have successfully improved the market for consumers. New Which? research today reveals that the gap between average Big Six standard tariffs […]
Alex Neill, Which? Director of Policy and Campaigns, said: “After 18 months this inquiry achieved little more than to propose basic information measures that the big banks should have introduced years ago. Steps to stimulate switching are welcome but the chance to deliver better banking for all consumers has been missed. “The ball […]
Which? executive director, Richard Lloyd, said: “This inquiry is now looking like a lost opportunity to deliver better banking for consumers. We are disappointed that the CMA appears unwilling to take action to control unfair, punitive charges faced by unauthorised overdraft users. More information and prompts are simply not enough. “The regulator should use this further extension […]