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Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of consumers worried about their energy bills, a cap might sound like a positive move. However, the Government must guard against any unintended consequences that undermine customer service and push up prices as a whole. As it will take some time to […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “This latest price hike is disappointing news for many, whose bills are about to shoot up after a short price freeze over winter. Customers sitting on EDF’s standard tariff should look to switch to a better deal straight away. “Millions are continuing to suffer […]
With a raft of energy price rises set to come into force next month, new Which? research has found that those on Big Six standard variable tariffs (SVT) could get their bills back to the equivalent of 2008 prices – a saving of around 22% – by switching to one of the cheapest available dual […]
As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]
The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people – over half (58%) of energy customers – are stuck on standard variable […]