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Results for flight delays tag

August 2019

Millions of passengers facing substantial delays as airline punctuality plummets 

26 August 2019

Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket, according to a Which? analysis of almost 10 million flights. The consumer champion looked at Civil Aviation Authority data from 2014 to 2018 and found that eight of the […]

Press Release: BA, British Airways, Consumer Rights, flight delays, Heathrow, Ryanair, Stansted, Strikes, Thomas Cook

July 2019

To Fly. To Swerve complaints: BA passengers left disappointed when they report problems

26 July 2019

British Airways is the airline most likely to leave customers disappointed when they complain about problems with delays and cancellations, according to a Which? survey. As British holidaymakers brace for a summer of potential travel disruption with a series of strikes looming, the consumer champion collected details of more than 2,500 experiences from passengers who […]

Press Release: airline delays, British Airways, complaints, customer service, delays and cancellations, flight delays, Ryanair

Which? advice to passengers caught up in British Airways luggage system failures

18 July 2019

Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]

Statement: baggage, British Airways, flight cancellation, flight delays, Heathrow, lost luggage, system failure

August 2016

43 million air passenger journeys delayed

8 August 2016

New Which? analysis shows that almost a quarter (24%) of the 1.9 million flights to or from the UK between April 2015 and March 2016 were delayed by 15 minutes or more, affecting around 43 million passenger journeys. Of the 449,000 flights, over 10,000 were more than three hours late, leaving up to a million […]

Press Release: flight delays, Travel

September 2015

“The regulator is right to take legal action” – Which? response to Ryanair facing legal action over flight delay compensation

18 September 2015

Which? executive director Richard Lloyd said: “The regulator is right to take legal action against any airline that is failing to comply with the law. Airlines must be held to account and consumers should claim the compensation they are rightly owed if they have a lengthy delay and their carrier is at fault.”

Statement: Consumer Rights, flight delays, Travel

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