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Results for fraud tag

May 2022

Which? response to PSR Confirmation of Payee consultation

25 May 2022

Rocio Concha, Which? Director of Policy and Advocacy, said: “Confirmation of Payee checks are an essential step that all payment firms should be making to help prevent scams which can devastate the lives of victims. Which? has consistently warned that fraudsters will target payment providers not using them, so it’s positive to see these plans […]

Statement: fraud, PSR

Flawed helpline: Scam victims face half-hour waits and hefty fees when they call banks, Which? finds

24 May 2022

Some banks are leaving potential fraud victims to wait for more than half an hour to speak to a member of staff and charging them hefty fees to use helplines, a Which? investigation has found.  Fraud victims, including those defrauded by Authorised Push Payment (APP) scams, where fraudsters trick people into sending them money unwittingly, […]

Press Release: fraud, Rocio Concha

Which? comments on new law to enable mandatory reimbursement for APP victims not at fault

10 May 2022

Rocio Concha, Which? Director of Policy and Advocacy, said:  “Which? started the campaign for victims of bank transfer scams with a super-complaint more than five years ago, and welcomes a Bill to enable mandatory reimbursement of APP victims when they are not at fault. “Scam victims currently face a reimbursement lottery depending on who they […]

Statement: fraud, Rocio Concha, scams

March 2022

Fraud victims lose £28K to bank transfer scams every hour, Which? reveals

9 March 2022

Victims are losing more to bank transfer scams every hour than the average UK worker earns a year, Which? research reveals, as the consumer champion calls on the government to urgently act on its commitment to legislate for mandatory reimbursement of victims. A voluntary reimbursement code on bank transfer scams, also known as authorised push […]

Press Release: bank transfer scams, fraud, Personal Finance, Rocio Concha

Which?: Win for consumers as DCMS commits to including paid-for advertising in the Online Safety Bill

8 March 2022

Anabel Hoult, Which? Chief Executive, said: “It’s great news that the government has listened to the stories we have shared from scam victims and from the huge range of organisations that have been pushing for this change. This could make a huge difference to stemming the tide of fake and fraudulent ads on social media […]

Statement: Anabel Hoult, fake ads, fraud, Online Safety Bill, scam ads, scams

November 2021

Which?: Huge win for consumers as Treasury commits to legislation for mandatory reimbursement for scam victims

18 November 2021

Anabel Hoult, Which? Chief Executive, said: “Five years on from Which?’s super-complaint on bank transfer scams, this commitment from the Treasury to legislate to make reimbursement mandatory is a huge win for consumers. “People are still losing life-changing sums of money every day, so the Treasury must move swiftly towards introducing the necessary legislation. The […]

Statement: Anabel Hoult, fraud, Money

Which? reveals the banks most often found to be treating transfer scam victims unfairly

11 November 2021

Which? today reveals which banks are most often found to be treating authorised fraud victims unfairly, with some firms getting decisions over scams and reimbursement wrong in nearly nine in 10 cases. Most major banks have signed up to a voluntary reimbursement code on bank transfer scams, also known as authorised push payment fraud (APP), […]

Press Release: bank transfer scams, fraud, Jenny Ross, Money

Which? responds to Ofcom’s comments on including fraud in the government’s Online Safety Bill

1 November 2021

Rocio Concha, Which? Director of Policy and Advocacy, said: “Online scams have soared since the start of the pandemic and this is now one of the most prevalent types of crime affecting UK consumers. Scam victims suffer devastating financial and emotional harm, yet online platforms are failing to prevent criminals operating on their sites, despite […]

Statement: fraud, Online Harm, Rocio Concha

October 2021

Which? responds to PSR plans for Confirmation of Payee to be made available to more customers

21 October 2021

Gareth Shaw, Which? Head of Money, said: “While many banks now have Confirmation of Payee measures in place, the regulator needs to make it mandatory for all payment providers as soon as possible so all consumers can benefit from the same level of security. “Which? has warned the regulator that relying on some providers to […]

Statement: fraud, Gareth Shaw, PSR

September 2021

Which? responds to launch of new anti-fraud hotline by Stop Scams UK

28 September 2021

Gareth Shaw, Head of Which? Money, said: “Fraud levels have skyrocketed during the pandemic, so it’s good that banks, telecommunications and technology companies are working together to make it easier for people to contact their bank if they fear they’re being scammed. “However, we know fraudsters use incredibly sophisticated tactics to trick victims and many […]

Statement: bank transfer scams, fraud, Gareth Shaw, Money

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