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Results for Mobile tag

April 2022

Virtual networks continue to outshine the Big Four – Which? reveals the best and worst mobile providers

23 April 2022

The UK’s biggest mobile providers have been outdone on customer service and value for money by their less well-known rivals, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by virtual networks that include Smarty, Giffgaff, Tesco Mobile and Sky Mobile – even though these operators piggy-back on the same […]

Press Release: Cost of living, Mobile, Natalie Hitchins

April 2021

Biggest mobile providers outshone by smaller rivals, Which? reveals 

23 April 2021

The UK’s biggest mobile providers have fallen short on value for money and are being outperformed by smaller rivals who piggyback on their networks, according to Which?’s annual customer satisfaction survey.   During the pandemic, more people than ever have turned to their phones and technology as a way to keep in touch with family and […]

Press Release: Mobile, Rocio Concha

December 2020

Mobile phone brands putting customers at risk with inadequate update support, Which? reveals

16 December 2020

Many mobile customers keep their phones for up to six years, but users could unwittingly be putting themselves at risk of being hacked as some brands only provide security updates for a little over two years, research from Which? has found. In a survey of more than 15,000 Which? members, the consumer champion calculated the […]

Press Release: Apple, cyber security, DCMS, google, Huawei, Kate Bevan, manufacturer, Mobile, mobile handset, Obsolescence, Samsung, Secure by design, updates

May 2019

Apple significantly overstates iPhone battery life compared to Which? tests

4 May 2019

A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half.   The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]

Press Release: Apple, battery, battery life, best battery, HTC, Mobile, mobile phones, Natalie Hitchins, Nokia, poor battery, Samsung, Sony, talk time, tests, Which?, which? testing

July 2016

“Important that measures in Digital Economy Bill come into force quickly” – Which? response to publication of Digital Economy Bill

5 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling.    “Telecoms are an essential service and it’s important that the measures in the Digital […]

Statement: broadband, Compensation, Digital Economy Bill, Mobile, Nuisance calls, switching, Telecoms

October 2015

“Right that the regulator looks at the O2-Three merger” – Which? response to the Competition and Markets Authority’s (CMA) request to look into the O2-Three merger

2 October 2015

Which? executive director, Richard Lloyd, said: “It’s right that the regulator looks at the O2-Three merger which would be a significant change to the UK telecoms market. We also want the CMA to look carefully at claims that consolidation, rather than competition, is likely to drive investment in the sector and ensure consumers are protected from higher prices or poorer […]

Statement: CMA, competition, Mobile, Telecoms

September 2015

“Telecoms providers have a long way to go to improve their customer satisfaction ratings” – Which? response to Ofcom’s complaints data on major telecoms and pay TV providers

22 September 2015

Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]

Statement: broadband, Mobile, Ofcom, Telecoms

July 2015

“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

1 July 2015

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]

Statement: costly calls, Mobile, Ofcom, Telecoms

June 2015

“​​Biggest telecoms providers are letting their customers down” – Which? response to Ofcom’s telecoms complaints data​

30 June 2015

Which? executive director, Richard Lloyd, said: ​​“We’ve consistently found that the biggest​ telecoms​ providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]

Statement: broadband, Consumer, Mobile, Ofcom, Telecoms

May 2015

“Ofcom must seize the opportunity to tackle poor service” – Which? response to Ofcom’s complaints figures

12 May 2015

Which? executive director, Richard Lloyd, said: “Complaints about telecoms companies to Ofcom are falling, but we’ve consistently found that the biggest providers are letting their customers down with poor service. Telecoms are an essential part of people’s lives so as part of its review of digital communications Ofcom must seize the opportunity to tackle poor […]

Statement: broad, Mobile, Ofcom, Telecomms

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