Results for PPI tag

Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t [...]

Which? executive director, Richard Lloyd, said: “These failings add insult to injury for customers who have already been ripped off once. It’s been clear for years that banks should be doing more to resolve the mistakes they’ve made and this fine should be a warning shot for others who still aren’t treating customers fairly. The [...]

​Which? executive director Richard Lloyd said: “It’s good that the regulator is finally checking up on how banks are handling the PPI complaints scandal. It has been clear for years that banks should be doing more to resolve claims fairly and make it as quick and easy as possible for people to get back the [...]

Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI [...]

Which? executive director Richard Lloyd said: “The staggering PPI mis-selling bill continues to haunt our major banks and the extra provision announced by Lloyds today reveals this scandal is far from over. “All banks need to do more to resolve claims fairly and make it as easy as possible for people to get back the [...]

Which? executive director Richard Lloyd, said: “High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly.  While it is good improvements have been made to PPI claims handling​, the banks should now right the wrong they created by proactively contacting the 2.5million ​customers who were unfairly treated. “Consumers can use our free claims [...]

Which? executive director Richard Lloyd said: “It adds insult to injury to be mis-sold PPI and then not get paid the full compensation you are due. ​”​Banks must ensure that anyone with a legitimate PPI ​claim gets every penny they are entitled to​​. If there is new evidence of systematic mistakes by the banks then the FCA should investigate and take [...]

MoneySavingExpert.com and Which? have joined forces to produce a leaflet to help make Payment Protection Insurance (PPI) complaints easier. MoneySavingExpert.com and Which? have worked with the British Bankers’ Association (BBA) to secure agreement from five major banks and a credit card company to send the independent leaflet to their claimants along with the PPI reclaim offer [...]

Richard Lloyd, Which? executive director said: “It’s right to bring in bigger fines and tougher enforcement for rogue claims companies who are bombarding consumers with nuisance calls and exploiting people who can easily claim PPI and other compensation for free themselves. “The Government must now go further and strengthen the law so all regulators have more [...]

Richard Lloyd, Which? executive director said: “The number of people turning to the Ombudsman to get PPI redress is still shamefully high. An uphold rate of 70% this year suggests some banks are not dealing with PPI complaints properly and are fobbing off customers who have valid complaints. People should get back what they’re rightly owed without hassle, [...]