Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a […]
Which? executive director Richard Lloyd said: “The decrease in the overall number of complaints is driven by a drop in PPI claims, but overall the figures are still far too high and it’s particularly worrying to see current account complaints continuing to rise. Banks must step up their efforts to ensure that they deal with […]
Which? executive director, Richard Lloyd, said: “The staggering extra provisions set aside for PPI mis-selling this week, including the whopping £1.4 billion from Lloyds, clearly show there’s still huge numbers of consumers yet to be compensated. This scandal will rumble on for years unless the banks pull their socks up and start making it much quicker and easier for people […]
Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t […]
Which? executive director, Richard Lloyd, said: “These failings add insult to injury for customers who have already been ripped off once. It’s been clear for years that banks should be doing more to resolve the mistakes they’ve made and this fine should be a warning shot for others who still aren’t treating customers fairly. The […]
Which? executive director Richard Lloyd said: “It’s good that the regulator is finally checking up on how banks are handling the PPI complaints scandal. It has been clear for years that banks should be doing more to resolve claims fairly and make it as quick and easy as possible for people to get back the […]
Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI […]
Which? executive director Richard Lloyd said: “The staggering PPI mis-selling bill continues to haunt our major banks and the extra provision announced by Lloyds today reveals this scandal is far from over. “All banks need to do more to resolve claims fairly and make it as easy as possible for people to get back the […]
Which? executive director Richard Lloyd, said: “High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly. While it is good improvements have been made to PPI claims handling, the banks should now right the wrong they created by proactively contacting the 2.5million customers who were unfairly treated. “Consumers can use our free claims […]
Which? executive director Richard Lloyd said: “It adds insult to injury to be mis-sold PPI and then not get paid the full compensation you are due. ”Banks must ensure that anyone with a legitimate PPI claim gets every penny they are entitled to. If there is new evidence of systematic mistakes by the banks then the FCA should investigate and take […]