Results for PPI tag

Which? executive director Richard Lloyd, said: “High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly.  While it is good improvements have been made to PPI claims handling​, the banks should now right the wrong they created by proactively contacting the 2.5million ​customers who were unfairly treated. “Consumers can use our free claims […]

Which? executive director Richard Lloyd said: “It adds insult to injury to be mis-sold PPI and then not get paid the full compensation you are due. ​”​Banks must ensure that anyone with a legitimate PPI ​claim gets every penny they are entitled to​​. If there is new evidence of systematic mistakes by the banks then the FCA should investigate and take […]

MoneySavingExpert.com and Which? have joined forces to produce a leaflet to help make Payment Protection Insurance (PPI) complaints easier. MoneySavingExpert.com and Which? have worked with the British Bankers’ Association (BBA) to secure agreement from five major banks and a credit card company to send the independent leaflet to their claimants along with the PPI reclaim offer […]

Richard Lloyd, Which? executive director said: “It’s right to bring in bigger fines and tougher enforcement for rogue claims companies who are bombarding consumers with nuisance calls and exploiting people who can easily claim PPI and other compensation for free themselves. “The Government must now go further and strengthen the law so all regulators have more […]

Richard Lloyd, Which? executive director said: “The number of people turning to the Ombudsman to get PPI redress is still shamefully high. An uphold rate of 70% this year suggests some banks are not dealing with PPI complaints properly and are fobbing off customers who have valid complaints. People should get back what they’re rightly owed without hassle, […]

Responding to the latest figures on financial complaints from the Financial Ombudsman Service, Richard Lloyd, Which? executive director said: “The shockingly high uphold rates on PPI claims exposes just how shoddy the complaints handling is at some of the major high street banks. “Despite their claims, banks are failing to clean up their act. The Financial Conduct […]

Today’s announcement from Lloyds Banking Group of an extra £500 million provision for mis-sold Payment Protection Insurance (PPI) now takes total PPI provisions across all banks to a staggering £18.8 billion – more than double the cost of the Olympic Games (£8.9 billion). Total Lloyds PPI provisions now total £7.275 billion. There has been a noticeable […]

In response to the Information Commissioner’s Office issuing fines to two companies for PPI nuisance calls, Which? executive director, Richard Lloyd, said: “Thousands of people have told us they are sick and tired of being bombarded with nuisance calls and texts, so it’s good to see the Information Commissioner’s Office doing more to punish companies who are breaking the rules. “Given the scale of this problem, it’s time for the Government and telecoms providers to step in too, with new laws and new technology to tackle this scourge on people’s everyday lives. The ICO and other regulators must be given more power to properly police how our personal data is used, so we can call time on nuisance calls and texts.”   Notes to editors Which? launched the Calling Time on Nuisance Calls and Texts campaign in March 2013. It has received almost 62,000 votes of support from consumers so far. Consumers can also pledge their support for the Calling Time campaign at www.which.co.uk/campaigns/nuisance-calls-and-texts

In response to the Financial Ombudsman’s annual review of personal finance disputes, Richard Lloyd, Which? executive director, said: “These shocking figures show banks are still letting their customers down and failing to help consumers with legitimate claims get the compensation they’re rightly owed. “The Financial Conduct Authority must take tough action against any bank found dragging its […]

In response to the independent review by Anthony Salz into the culture at Barclays bank following the Libor scandal last year, Which? executive director Richard Lloyd said: “The Salz report shows once again why we need a big change in banking, with an end to the culture that prioritises sales over decent customer service and instead individual […]