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Results for Rail Services tag

February 2014

Which? response to Office of Rail Regulation’s announcement on passenger compensation

21 February 2014

Richard Lloyd, Which? executive director said: ‘It is absolutely right that it should made easier for rail passengers to complain. We found that one in ten passengers had cause to complain on their last train journey, yet three-quarters of them didn’t. With satisfaction so low it is important consumers know their rights and find out if they are entitled to compensation. “Which? is […]

Statement: Consumer, Consumer Rights, customers, Rail Services, Transport, Which?

Which? survey reveals passenger satisfaction has hit the buffers

17 February 2014

Which?’s third annual train satisfaction survey finds shockingly low levels of satisfaction with the majority of the companies we looked at failing to score over 50%. Our new survey, of over 7,400 regular train passengers across all of the major train operating companies (TOCs), compiled scores based on passengers’ overall satisfaction with a company and […]

Press Release: Consumer, customers, government, Rail Services, Transport, Which?

December 2013

Which? response and consumer insight on train fare increases

23 December 2013

With a new year signalling further price rises on train fares for hard-pressed consumers, the Which? Spending Power Index shows that the rising cost of public transport is among the big factors that have affected how much consumers have had to spend throughout the economic downturn. People are often unable to reduce their spending on […]

Press Release: Consumer, Rail Services, Trains, Transport

February 2013

Ticket machines aren’t working claims consumer champion Which?

18 February 2013

An investigation by Which? reveals passengers are losing out by using train ticket machines which fail to offer all of the cheaper fares, off-peak tickets and discounts available at manned ticket offices. In a snapshot investigation Which? used ticket machines at 11 London mainline stations to find out what tickets were available and whether they […]

Press Release: First Capital Connect, passenger satisfaction survey, Rail Services, train survey, Trains, Transport, Virgin Trains

August 2012

Which? response to train fare increases

14 August 2012

Richard Lloyd, Which? executive director said: “Price rises well above inflation will be a nasty shock for many households who are already struggling with rising bills. Half of British consumers have told us that unexpected costs could tip their budgets over the edge. The Government should think again about allowing these fare rises, and instead put consumers first if they […]

Statement: Consumer, Rail Services, Transport

March 2012

Train companies failing commuters

22 March 2012

The first ever Which? satisfaction survey of train companies has found low levels of customer satisfaction with commuters feeling let down by delays and overcrowding. The Which? survey of all the major train operating companies found the overall customer score across all types of journey low at just 48%. Commuter journeys scored the lowest, with […]

Press Release: Consumer, Rail Services, Transport

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