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Richard Lloyd, Which? executive director said: ‘It is absolutely right that it should made easier for rail passengers to complain. We found that one in ten passengers had cause to complain on their last train journey, yet three-quarters of them didn’t. With satisfaction so low it is important consumers know their rights and find out if they are entitled to compensation. “Which? is […]
Which?’s third annual train satisfaction survey finds shockingly low levels of satisfaction with the majority of the companies we looked at failing to score over 50%. Our new survey, of over 7,400 regular train passengers across all of the major train operating companies (TOCs), compiled scores based on passengers’ overall satisfaction with a company and […]
With a new year signalling further price rises on train fares for hard-pressed consumers, the Which? Spending Power Index shows that the rising cost of public transport is among the big factors that have affected how much consumers have had to spend throughout the economic downturn. People are often unable to reduce their spending on […]
An investigation by Which? reveals passengers are losing out by using train ticket machines which fail to offer all of the cheaper fares, off-peak tickets and discounts available at manned ticket offices. In a snapshot investigation Which? used ticket machines at 11 London mainline stations to find out what tickets were available and whether they […]
Richard Lloyd, Which? executive director said: “Price rises well above inflation will be a nasty shock for many households who are already struggling with rising bills. Half of British consumers have told us that unexpected costs could tip their budgets over the edge. The Government should think again about allowing these fare rises, and instead put consumers first if they […]
The first ever Which? satisfaction survey of train companies has found low levels of customer satisfaction with commuters feeling let down by delays and overcrowding. The Which? survey of all the major train operating companies found the overall customer score across all types of journey low at just 48%. Commuter journeys scored the lowest, with […]