“It’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law” – Which? response to the Government’s independent review on secondary ticketing

Alex Neill, Which? Director of Policy and Campaigns, said: 


“Our research found extensive examples of tickets being sold unlawfully so it’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law. The Government and Trading Standards must now ensure they can take strong action to punish any sites found breaking the rules.

“Fans are rightly frustrated when they see tickets being sold on the secondary market at hugely inflated prices, particularly when they are being sold on an industrial scale. So it’s good to see that the review has acknowledged there is much more the industry needs to do to combat this problem. They must take this opportunity to show they are willing to take action, otherwise people will be looking to the Government to step in.”


Notes to Editors: 


  • This week we released new research revealing that music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites, by being sold in breach of the Consumer Rights Act 2015. Full press release is accessible here.
  • In November 2015, we spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out due to unusual selling patterns. The full press release and research is available here

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