More than 100,000 people call for Big Change in banking

The public show they have had enough of the banks’ bad behaviour with more than 100,000 people pledging their support for  Big Change in banking with Which? and 38 Degrees.

Which? executive director Richard Lloyd said:

“The public have had enough of being short-changed by the banks. More than 100,000 people have now joined us in calling for big change in banking. They want the parliamentary inquiry into banking to back reforms that will make banks work for customers, not bankers.

“It’s now down to the politicians and bankers to pay attention to this groundswell of public feeling and urgently make the fundamental changes that are needed. While senior figures in the banking industry say things have changed, much more action is needed if public trust is to be restored.”

‘Big Change’ is calling for:

  • Banks to put customers first, not sales.
  • Bankers to meet professional standards and comply with an independent code of conduct.
  • Bankers to be punished for mis-selling and bad practice.

The public can support the campaign by signing the Big Change’ pledge.

Campaign group 38 Degrees are backing ‘Big Change’.

David Babbs, Executive Director of 38 Degrees said:

“As customers and taxpayers we’re fed up. Banks need to be giving us a proper deal and behaving better. Let’s hope politicians on the Parliamentary Commission into Banking Standards take notice.”

Since the start of the Big change campaign Which? has:

  • Hosted an event for members of the Parliamentary Commission into Banking Standards to hear directly from consumers.
  • Given oral evidence to the Parliamentary Commission into Banking Standards.
  • Called for banks to set aside more funds to repay customers who were mis-sold PPI.
  • Called for all banks and building societies to adopt new incentive schemes that reward customer service, as Barclays and the Cooperative Bank have done.


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