Which? executive director, Richard Lloyd said:
“Telecoms is now an essential service, so Ofcom must get competition, innovation and investment working well so consumers’ expectations are met.
“With three-quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s clear consumers need more power to get a better deal from this market. Ofcom must now set out how it will tackle the range of issues it has identified that are leading to a poor customer experience.”