“A bitter pill to swallow for passengers” – Which? response to rail fare rise

Vickie Sheriff, Which? Director of Campaigns and Communications, said:

“Today’s confirmation that rail fares are on the rise again will be a bitter pill to swallow for passengers who continue to experience cancellations, delays, overcrowding and poor service from their train companies.

“If trust in the rail industry is to be rebuilt, more must be done to ensure passengers are able to find the best ticket for their journey and cheaper fares must not be hidden. Passengers need to be able to easily access compensation where it is owed and the system for handling complaints must be urgently overhauled.”