“A red flag for any banks that are stopping people getting back money they’re rightly owed” – Which? response to the FCA fining Lloyds for mishandling PPI complaints

Which? executive director, Richard Lloyd, said:

“It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t repeated.”

Background:

Consumers can use our free tool to get in touch with their bank if they think they have a PPI claim:

http://www.which.co.uk/consumer-rights/action/how-to-reclaim-mis-sold-ppi

 

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