“Banks must step up their efforts to ensure that they deal with issues quickly and fairly and stop the same problems happening repeatedly”– Which? response to complaints data issued by the Financial Conduct Authority

Which? executive director Richard Lloyd said:

“The decrease in the overall number of complaints is driven by a drop in PPI claims, but overall the figures are still far too high and it’s particularly worrying to see current account complaints continuing to rise. Banks must step up their efforts to ensure that they deal with issues quickly and fairly and stop the same problems happening repeatedly.

“The Competition and Markets Authority has the opportunity to use its inquiry to set out genuine solutions to increase competition in retail banking and give people access to better products and customer service.”

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