Which? executive director Richard Lloyd, said:
“It is outrageous that Volkswagen is ruling out compensation for European customers even before the results of the official investigation. British consumers deserve better so we urge Volkswagen to reconsider and if they won’t, then the UK Government should urgently look at avenues for redress.”
Notes to editors:
1. A Which? survey of over 2,000 VW diesel owners in October found nine in 10 think people impacted by the scandal should receive compensation. When we asked VW owners what the important factors were when they purchased their car, 96% of people cited fuel efficiency and 90% environmental impact, both areas undermined by the scandal involving ‘defeat devices’ that were fitted to diesel vehicles.