“British consumers deserve better”- Which? response on Volkswagen compensation

​​Which? executive director Richard Lloyd, said:

“​I​t is outrageous that ​Volkswagen is ruling out compensation for European customers​ even before the results of the​ official​ investigation. British consumers deserve better so we ​urge Volkswagen to reconsider and if they won’t, then the UK Government should urgently look at avenues for redress.”

Notes to editors:

​1. ​A Which? survey of over 2,000 VW diesel owners​ in October​ ​found nine in 10 think people impacted by the scandal should receive compensation​. When we asked VW owners what the important factors were when they purchased their car, 96% of people cited fuel efficiency and 90% environmental impact, both areas undermined by the scandal involving ‘defeat devices’ that were fitted to diesel vehicles.

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