“Customers should look to see if they can switch to a better deal” – Which? response to British Gas price freeze.

Alex Neill, Which? Managing Director of Home and Legal Services, said: “While it’s welcome that another big energy supplier is freezing its standard tariff prices, these are generally the most expensive deals on the market and customers should look to see if they can switch to a better deal.

“Energy companies should be doing much more than simply freezing their prices this winter. We want them to set out what they’re doing to genuinely engage with customers who are stuck on these poor-value deals. The Government and the regulator must be ready to act if energy companies fail to deliver.”

Notes to editors: 

  • Last month, Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. Our ‘Fair Energy Prices’ campaign is challenging the energy companies to publish plans by 31st January 2017 detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan.

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