“Explain what the issues are” – Which? response to Secret Cinema’s event cancellation

A Which? spokesperson said:

“As a minimum consumers are entitled to a full refund of the face value of the ticket if an event is cancelled or rescheduled.

“However consumers may also be able to claim for additional reasonable losses if the cancellations were avoidable, so Secret Cinema need to explain what the issues are and make sure consumers are not unfairly left out of pocket.

“For more information on your rights visit the Which? Consumer Rights website.”