Alex Neill, Which? Director of Policy and Campaigns, said:
“Quicker switching will give people more power to force banks, energy suppliers and telecoms providers to up their game or lose their custom.
“Consumers will also benefit from changes to the telecoms market that mean they do not face charges to unlock their own mobile phones and receive automatic compensation when things go wrong.
“The Government should swiftly implement these plans and introduce a new ombudsman to deal with air and rail passengers’ complaints.”