“It’s ​high ​time for energy companies to ​accept they need to change” – Which? response to the CMA’s final energy market reforms

Alex Neill, Which? Director of Policy and Campaigns, said:
“Today’s report confirms what we have always known – that the energy market just simply isn’t working for consumers. With the cost to consumers of an uncompetitive market standing at £1.4 billion, it’s ​high ​time for energy companies to ​accept they need to change.

“​After a two year investigation, we need to see swift action by suppliers and O​fgem ​to ​​set out how they will implement the review’s recommendations. ​If the energy companies fail to show they can treat their customers fairly, and deliver better service and ​competitive prices, the regulator must be ready to ​come down on them like a ton of bricks.”

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