Alex Neill, Which? Director of Policy and Campaigns, said:
“Today’s report confirms what we have always known – that the energy market just simply isn’t working for consumers. With the cost to consumers of an uncompetitive market standing at £1.4 billion, it’s high time for energy companies to accept they need to change.
“After a two year investigation, we need to see swift action by suppliers and Ofgem to set out how they will implement the review’s recommendations. If the energy companies fail to show they can treat their customers fairly, and deliver better service and competitive prices, the regulator must be ready to come down on them like a ton of bricks.”