Which? executive director, Richard Lloyd said:
“Getting a mortgage is one of the biggest financial decisions people make so it is right that RBS and Natwest have been fined for serious failings in their mortgage advice to customers.
“RBS and Natwest have since overhauled their processes but any affected customers should get in contact with them directly. Many people don’t shop around when they choose a mortgage, so it’s vital that customers don’t pay the price for bad advice.”