“Millions of passengers are delayed and aren’t getting the compensation they’re owed” – Which? response to Joan Ryan MP’s rail passenger Bill.

Which? executive director, Richard Lloyd, said:

“It is a scandal that millions of passengers are delayed and aren’t getting the compensation they’re owed. We made a super-complaint to the rail regulator and they agreed that train companies need to swiftly change their approach and make rail refunds easier.”

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