“Ofgem is right to dish out a hefty fine” – Which? response to £26m npower fine

Which? executive director, Richard Lloyd, said:

“Ofgem is right to dish out a hefty fine as npower has clearly failed its customers. Time and again we’ve found the biggest suppliers aren’t getting the basics right on customer service.

“Energy suppliers must up their efforts to treat their customers fairly by providing better customer service and fairer pricing.”

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