“Our advice is to spend gift vouchers as quickly as possible.” – Which? response to Austin Reed announcement that gift vouchers can only be used in store

Alex Neill, Which? Director of Policy & Campaigns said:
“Austin Reed has confirmed that gift vouchers can only be used in store. However, people should be aware that this situation could change, so our advice is to spend them as quickly as possible.”
 Your rights:
  • Which? has free independent consumer rights advice on what to do if a retailer goes into administration here
  • Austin Reed has said that gift vouchers can only be used in store.
  • If a store goes into administration it may refuse to accept gift vouchers, though this situation may change.
  • If a retailer refuses to accept gift vouchers and you need to make a claim, write to the administrators with proof of your vouchers. Unfortunately there is no guarantee that you will get the full value back, and a claim could take some time for the administrators to process.
  •  It is also worth remembering that if you’ve bought items costing more than £100 on a credit card and the supplier goes bust, you can claim a refund by writing to the credit card company with details of your claim.