Which? executive director, Richard Lloyd, said:
“Parents will welcome a helping hand with the eye-watering cost of childcare, but this should just be the start of reforms. We want parents to have access to better information about the quality of nurseries and childminders and for it to be made easier for them to complain to put things right when they go wrong.”
Which? is calling for:
- Improved information to be available to support parents making their childcare choice;
- The proposed single ombudsman for public services to include childcare in its remit;
- Complaints should more effectively inform Ofsted’s inspection activities; and
- The regulator should be able to accept super-complaints from designated bodies.
Statement: Public Services