Alex Neill, Which? Managing Director of Home and Legal Services, said:
“While British Gas has extended its price freeze, Scottish Power customers will be shocked that their energy prices are increasing when the energy regulator has suggested that such inflation busting rises are unnecessary. Customers from both suppliers sitting on the most expensive tariffs should look to switch to better deals now.
“Millions of hard pressed energy bill payers are continuing to suffer due to a lack of competition in this market. If energy companies fail to properly engage with their customers, then the Government and the regulator must step in.”
Notes to editors:
- In November 2016, Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. The Which? ‘Fair Energy Prices’ campaign is challenging the energy companies to publish plans by 31st January 2017 detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan.
- Which? found that, on average, customers with the ‘Big Six’ could be saving up to £235 a year by moving to the cheapest dual fuel deal with on the market. Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.