“Southern must offer improved compensation” – Which? response to the Southern passenger protest at Victoria station

Alex Neill, Which? Director of Policy and Campaigns said:”Given the extreme disruption passengers are facing for the foreseeable future, Southern must offer improved compensation, particularly for season ticket holders and commuters forced to use crowded short form trains at peak times.

“Where possible affected passengers should receive automatic compensation so that they don’t have to repeatedly request refunds for the poor service they are experiencing.”

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