“Still a long way to go” – Which? response to CMA energy market investigation

Richard Lloyd, Which? executive director said: “After two years of this energy inquiry, there is still a long way to go before we will have an energy market that works for all consumers.

“While it is right to ensure that vulnerable customers on pre-paid meters are quickly protected, there are many people struggling with their bills who will not be helped by this price cap. And the regulator must make sure that releasing customer data to rival suppliers is done so that it genuinely helps people switch from the most expensive tariffs to better deals, rather than result in more unwanted nuisance calls.

“With the cost to consumers of an uncompetitive market now standing at £1.7 billion, we want all the energy suppliers to stop resisting change and start working harder to restore trust in their industry.”

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