“This is yet again another failed attempt by an airline to thwart consumers who seek compensation when flights are delayed”- Which? response to ECJ ruling on KLM Airlines.

Which? executive director Richard Lloyd, said:

“This is yet again another failed attempt by an airline to thwart consumers who seek compensation when flights are delayed. This case stands to benefit tens of millions of passengers throughout Europe and airlines must now stop standing in the way.

“We are urging people to hold their airline to account and claim the compensation they are rightly owed if they have a lengthy delay and their carrier is at fault.”

Notes to editors:
1. In a recent investigation we found that more than 9,000 flights are delayed for three hours or more over a year, which could mean around 900,000 passengers are potentially eligible to receive compensation.

2. Half of those we surveyed who had been delayed said they received no support or information about the delay from the airline.

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