“This will be bittersweet for EDF’s customers” – Which? response to EDF’s energy price freeze

Alex Neill, Which? Managing Director of Home and Legal Services, said:

“This will be bittersweet for EDF’s customers sitting on the most expensive tariffs. A cut here and a freeze there may offer some short term comfort, but their customers will face a hefty price hike in March and should be looking now to see if they can switch to a better deal.

“Energy companies should now be doing much more to genuinely engage their customers who are stuck on these poor-value deals. The Government and the regulator must be ready to act if energy companies fail to deliver.”