“Three and O2 now need to concentrate on tackling low levels of customer satisfaction” – Which? response to the European Commission’s decision on Three-O2 merger

Alex Neill, Director of Policy and Campaigns at Which?, said: 

“It’s right that the European Commission has taken a strong position and acted in the interest of consumers. Telecoms are an essential part of everyday life and this decision, to protect competition and choice, should prevent UK mobile customers losing out.

“Three and O2 now need to concentrate on tackling low levels of customer satisfaction and improving their service.”

Background
  • Which? wrote to the European Commission in January with its concerns that this merger would lead to less competition, higher prices, reduced quality of service and could hinder future development in the telecoms market.
  • In the latest Which? mobile phone network satisfaction survey (February 2016) Three came sixth out of the 12 network providers we looked at, with a customer score of 61%. O2 was ranked seventh with a customer score of 60%.
  • More information is available here - https://press.which.co.uk/whichpressreleases/vodafone-and-ee-still-failing-for-customer-satisfaction/

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