“Train companies need to do much more to treat their customers fairly” – Which? response to sunlight delaying passengers on Southeastern’s service  

Which? executive director Richard Lloyd​,​ said:

Recent excuses for delays have ranged from the sublime to the ridiculous when all rail passengers want to hear is an apology and how they will be compensated. Train companies need to do much more to treat their customers fairly, and be proactive in informing their customers how they can be refunded for delays and cancellations. That’s why we’ve used our super-complaint powers to call on the regulator to take action.”

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