“Virgin Trains setting the pace” – Which? response to new Virgin Trains compensation process.

Which? executive director Richard Lloyd, said: “Passengers are rightly frustrated by the significant barriers that exist when claiming compensation for train delays and cancellations, so it is good to see Virgin Trains setting the pace by offering cash as the default option for compensation. We would urge all train operating companies to act quickly to implement this, and further changes, to improve the process for their customers.”

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