Adam French, Which? Consumer Rights Expert, said:
“Millions of people who have just learned they may have a fire-risk washing machine in their home will understandably be worried and frustrated that they can’t check if their Hotpoint or Indesit machine could be affected.
“Whirlpool needs to urgently work to get the site and phone line back up and running and clarify the advice they are currently giving to customers with an affected machine.
“We also want Whirlpool to offer refunds to the many customers who cannot wait months for a repair or replacement, or who simply may not want a machine from the tainted Whirlpool brand in their homes.”
Notes to editor
Customers struggling to contact Whirlpool you can find a list of affected models at www.which.co.uk/whirlpool.
Customers who do have an affected machine will also need to contact Whirlpool with their serial number once the site and phone line are back up and running.